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GoToMeeting Review

By
Chad Brooks
,
business.com writer
| Updated
Jun 28, 2019
Home
> Technology
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GoToMeeting by LogMeIn is a complete video conferencing service that includes a wealth of features, is easy to use and provides top-notch customer support. For these reasons and more, GoToMeeting is our choice as the best video conferencing service for small businesses. 

GoToMeeting

GoToMeeting

The Best Video Conferencing Service Reviews of 2019

The Verdict

GoToMeeting has a wide selection of features, is easy to use and offers multiple service plans, making it our choice as the best video conference service for small businesses.

To see all of our recommendations for video conferencing services, visit our best picks page 

The best video conference system for small businesses should be easy to use and accommodate a wide range of meeting attendees. GoToMeeting does both. Plus, it offers a wide range of features, including essentials such as HD video conferencing, recording and dial-in conference lines. 

GoToMeeting offers several different service plans that can support anywhere from 10 to 2,000 participants in each meeting. Of those attendees, up to 25 can be on camera at one time. But if you need to host a meeting with more than 25 participants, you can still choose which attendees you want on camera at any given time. 

The system is also easy to use. GoToMeeting is simple to implement and doesn't have a steep learning curve, making it ideal for smaller businesses that often don’t have the luxury of a full-time IT team on staff.

GoToMeeting Pricing

The multiple pricing plans mean you can choose the level of service that fits your needs and budget. The plans vary in cost, the number of participants that can join a meeting, how many video feeds can be on at one time and the included features. 

GoToMeeting charges on a per-host basis. If your business only conducts one video conference at a time, you likely will only need one host license. However, if you want multiple employees to be able to host meetings at the same, then you will need more than one license. 

Here is a breakdown of each service plan: 

Starter

  • Cost: $18 per host, per month, billed monthly
  • Participants: 10
  • Webcams: 11
  • Features: Screen sharing, unlimited meetings, dial-in conference line, messaging, call-me and dial-out options, mobile apps, and 24/7 support

Pro

  • Cost: $36 per host, per month, billed monthly
  • Participants: 150
  • Webcams: 25
  • Features: Everything in the Starter plan, plus meeting locks, transcripts, personal meeting rooms, unlimited recording, drawing tools, keyboard and mouse sharing, and an active directory. 

Plus

  • Cost: $47.20 per host, per month, billed monthly
  • Participants: 250
  • Webcams: 25
  • Features: Everything in the Pro plan, plus the ability to outfit a conference room with an InRoom Link system

Enterprise

  • Cost: Custom pricing based on how many host licenses you need
  • Participants: Up to 2,000
  • Webcams: 25
  • Features: Everything in the Plus plan, plus volume discounts, onboarding and training, a dedicated customer success manager, and advanced webinar features 

There is a 20% discount for paying annually instead of monthly. GoToMeeting also offers a 14-day free trial.

Features

GoToMeeting has a host of valuable features and tools for small businesses. However, not all users will have access to all of the features. The service plan you select determines the features you can use. 

Among the conferencing tools all users at any plan level have at their disposal are web audio, screen sharing, unlimited meetings, dial-in phone numbers, messaging and HD video. In addition, all users have the option to use the mobile app and can contact customer support 24/7 by phone and online. 

Features in the upgraded service plans include meeting locks, unlimited recording, recording transcripts, personal meeting rooms, drawing tools, keyboard and mouse sharing, active directories, and in-room links. 

Some new additions to the service's feature set include new Siri mobile voice commands for iOS devices, enhanced calendar integrations for Office 365 and Google Calendar, video to slide technology for post meetings recaps on PowerPoint, and transcripts with closed captioning that corresponds with the video recording.

Enterprise plan users also have access to advanced webinar features. These include on-demand webinars, polls, handouts and marketing integrations. 

In addition to the calendar integrations with Outlook and Google, GoToMeeting integrates with several other popular programs, including Slack, Salesforce, Acuity, Zapier, Hubspot and Zendesk.

Pros and Cons

GoToMeeting offers a lot of benefits to small businesses. We were especially pleased with how simple the software is to use. This is a significant advantage to businesses without a full-time IT staff. When testing out this software, we found the entire process easy, from signing up to scheduling and hosting conferences. 

You can host and join meetings in various ways. There are desktop apps for Macs and PCs, mobile apps for iOS and Android devices, and a web app that lets anyone join meetings from a web browser. 

The signup process is completely online. Once you’re signed up and logged in, you can start a meeting instantly or schedule a video conference for later. You can also schedule a video conference from Outlook and Google Calendar with the software’s integrations. Both options are simple, but the integrations streamline the scheduling process with your calendars. Once a meeting is scheduled, an email invitation will be sent to all attendees. 

In the virtual conference room, the video and audio are crystal clear. The buttons for turning microphones and video feeds on and off are all clearly labeled, and it’s easy start sharing your screen. 

GoToMeeting has a wide selection of valuable features, including chat options, meeting recordings and screen sharing. We were also pleased with GoToMeeting's customer support. Not only is it easy to contact the company over the phone, but its website is filled with helpful support materials. 

One potential negative of GoToMeeting is the limit on active video feeds. The Starter plan limits it to 11, while the other plans allow 25 cameras to be on at one time. In most cases, this probably won't be a problem for small businesses. However, if you want to host larger video conferences, restrictions the number of live cameras might be a problem. The good news is that meeting hosts turn cameras on and off at their discretion. 

We were also disappointed that the Starter plan doesn't allow you to record meetings. This is a key feature, and businesses may end up spending more than they'd otherwise need to for an upgraded service plan.

Customer Support

We were impressed with the support we received from GoToMeeting. To test the level of service, we contacted the company by phone and live chat, posing as a small business owner interested in video conferencing services. 

We received equally high levels of service over the phone and live chat, and the two representatives we communicated with were similarly helpful. They both answered all of our questions in enough detail to give us a clear understanding of how the system works, what it offers and how much it costs. We discussed the number of participants allowed on each call, how many video feeds can be on at once, how the meeting controls work, contracts, billing options and what sets GoToMeeting apart from its competitors. 

We were pleased that at no time did any of the representatives pressure us to sign up for the service. Oftentimes, company representatives try to strong-arm you into committing to the service over the phone, but that was not the case here. 

All users can contact the support department over the phone or online 24/7. The GoToMeeting website also has a wide selection of helpful training materials, including user guides and videos. 

Editor's note: Need a video conferencing system for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

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GoToMeeting

GoToMeeting

The Best Video Conferencing Service Reviews of 2019

The Verdict

GoToMeeting has a wide selection of features, is easy to use and offers multiple service plans, making it our choice as the best video conference service for small businesses.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.