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Greenway Health Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Oct 27, 2018
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> Human Resources
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Greenway Health's practice management software is a user-friendly and effective solution for small and midsize medical practices. It combines a modern aesthetic with a clearly labeled and neatly organized user interface to create a navigable experience, which is always welcome in a healthcare IT product. Greenway's practice management software also covers all the major billing and scheduling features we looked for in our review, and practices have the option to purchase the software alongside Greenway's electronic health record (EHR) system.

Greenway Health

Greenway Health

The Best Medical Practice Management Software 2019

The Verdict

Greenway Health's practice management software blends useful billing tools, patient information and scheduling features to form a functional solution for any medical practice.

To see all our recommendations for practice management software, visit our best picks page.

Features

Billing

Greenway Health's billing tools help staff at all stages of the process, from verifying patient insurance to managing denied claims. These include a financial analysis and reporting tool the grants a bird's-eye view of the practice's profitability, allowing you to track historic trends and project future earnings to craft a comprehensive financial strategy.

  • Patient insurance eligibility verification: The software supports batch patient insurance eligibility checks, so your staff can quickly and easily ensure that your patients are covered and capture information on demographics, copayments and coinsurance.
  • Integrated clearinghouse: Greenway offers access to an integrated clearinghouse service, making it seamless to submit claims directly after generating them within the software. Greenway Clearinghouse Services posts all information regarding claims status, including ERAs.
  • Support for multiple specialties: Greenway maintains support for more than 35 specialty-specific workflows and billing processes, making it a useful solution for a wide variety of practices in terms of both size and specialty.
  • Diagnosis modifier: This tool helps staff quickly and accurately code claims by laying out the more specific diagnosis options below a broader category and automatically coding them in compliance with ICD-10 with the check of a box.
  • Financial analysis: The financial analysis tool provides access to custom reports, data trends and projections that help staff plan accordingly to keep the practice profitable.

Scheduling

Greenway's scheduling tool offers some nice features on top of the essentials we looked for. It is particularly effective for scheduling appointments across multiple locations, and it gives staff a great deal of latitude for managing patient information.

  • Patient information: Greenway allows the capture of patient photo ID and insurance cards directly in the system and stores that information for future use. Patient information can be communicated with an integrated electronic medical record (EMR) system in a bidirectional manner.
  • Patient fact sheets: Fact sheets lay out all patient information, including the clinical side, in one convenient and easy-to-read list. This information includes name, age, gender, insurance, and services provided during an encounter for easy charge capture and billing.
  • Scheduling for multiple locations: Staff can create appointments easily across multiple locations for practices with more than one facility. This makes a midsize, multi-provider practice less arduous to organize.
  • Multiple pharmacies for patients: Greenway also supports the assignment of multiple pharmacies to a single patient, making prescriptions easier for your patients to manage and improving their healthcare experience.

Implementation and Training

Greenway Health's implementation process includes data migration and initial training in the base subscription price to get you up and running with the software. Implementation also includes the development of custom templates on the clinical side – up to 4,000 total – and any customization the staff requests for the workflow.

Once implementation is complete, any questions or issues you have are directed to the Greenway Health support staff. Greenway has a phone support team and a live chat option through the Greenway Health web portal. For general inquiries or advice on how to best use the software, you and your staff also have access to the My Greenway user community, where Greenway customers can engage with one another and address common questions. My Greenway also allows users to submit help tickets and check their status in real time.

Limitations

While Greenway's billing features are quite good, the scheduling tool leaves a bit to be desired. It does not display the full day's schedule all at once on one screen. This can make it difficult for users to ascertain their full day's agenda at a glance, requiring scrolling or clicking to view it. This is not a major problem in itself, but in the fast-paced environment of a busy medical practice, it is useful to be able to look quickly at a central calendar tool.

Editor's Note: Is your business looking for practice management software? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

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Greenway Health

Greenway Health

The Best Medical Practice Management Software 2019

The Verdict

Greenway Health's practice management software blends useful billing tools, patient information and scheduling features to form a functional solution for any medical practice.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.