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Greenway Health – Intergy EMR Review

By Adam Uzialko, business.com Writer | Updated Sep 26, 2019

Greenway Health's EMR, known as Intergy, is a flexible and easy-to-use system that gives you many options to achieve your goals as a practice, whatever your preferences are. Intergy allows you to navigate the software in a multitude of ways and supports varying provider workflows within the same practice. For these reasons, Intergy is our best pick for customizable EMR software.

Greenway Health – Intergy EMR

Greenway Health – Intergy EMR

The Best Electronic Medical Record (EMR) Software for 2020

The Verdict

Greenway Health's Intergy electronic medical record software is uniquely flexible and balances its high customization with ease of use. It includes multiple ways to navigate the system and versatile settings that can adapt to any practice's workflow.

Intergy is an integrated EMR and practice management solution, meaning the front-office and billing features are bundled with the clinical side of the software. Greenway's main clientele for Intergy are small, independent practices. Its stated goals are assisting practices in improving patient care and outcomes, lowering costs, navigating regulatory changes, and remaining independent in a rapidly consolidating healthcare industry.

View all of our recommendations for electronic medical records systems on our best picks page.

Ease of Use

While Intergy's user interface appears the most dated (think Microsoft XP) out of all the EMR software we examined, looks aren't everything. While it stops just short of being intuitive, Intergy offers multiple ways to complete your tasks and is relatively easy to navigate.

Across the top of the window are several dropdown menus that allow you to quickly navigate the major applications in the software. These menus vary depending on the user permissions that apply to you. In a full, unrestricted suite, the menu items are "Patient," "Scheduling," "Tasks," "Clinical," "Referrals," "Financial," "Communications," "Reports," "Printers," "Setup," "Window," "Options," "Help" and "Exit."

Below these menus are several icons. These icons also change based on a user's role within the practice. Some of the functions available through icons are patient registration, appointment scheduling, patient check-in, charge entry and report access. The icons make it easy to navigate to key tools on the fly, regardless of the window you are currently viewing within the system.

Intergy's tools flow into one another relatively seamlessly, making it easy to track an individual patient's journey while maintaining an overarching view of your medical practice. Overall, Intergy appears easy to learn and offers a lot of shortcuts or alternative methods to complete day-to-day tasks. Its rough-around-the-edges appearance suggests it traded aesthetics for function.

Features

Intergy offers a wide range of features, including some advanced functions to expedite daily operations. It covers all the major bases we looked for in EMR software and then some. Here's a closer look at the key features we found during our review.

Appointment Scheduler

Intergy's scheduling tool appears similar to a spreadsheet, with times listed on the left-hand side and columns to denote a provider, facility, exam room or other customizable option. The calendar can be set to display morning, afternoon or a full day's schedule. You can also choose weekly views for a single provider or monthly views for the full practice using the Mode dropdown menu in the top right corner of the screen. Appointments on the calendar can be color-coded to indicate appointment type or new patients. The color-coding is customizable. You can set a new appointment in two ways. One way is by simply clicking on an open time slot and searching for a patient by name, Social Security number, date of birth or other parameters. When you select a patient, a popup box allows you to select the appointment type (which is customizable), add notes and assign an exam room.

The other way is with the advanced search feature, which is unique to Intergy. Advanced search allows you to set specific parameters for an appointment based on provider and patient availability. For example, if a patient wants to come in for the next available time slot on a Monday evening, the advanced search tool will automatically display the available time slots that meet these criteria.

Intergy also enables batch eligibility checks for all patients with set appointments. Insurance eligibility can also be run on a patient-by-patient basis at the time of scheduling, check-in or any other time convenient for your practice's workflow. Insurance information includes copay, deductible and any additional information available from the payer.

Clinical Notes

During a patient encounter, providers can open a patient's face sheet for an overview of their information, medical history, active medications, recent lab results and any attached documents. The face sheet will also include that patient's complaints or reason for visiting.

On the left-hand side of the face sheet are tabs that allow providers to access each tool the encounter requires. On the top right, there is a sticky note tool that allows you to write personal notes that aren't added to a patient's chart. The patient's medications can be updated through their insurance company's database in real time through the face sheet as well. You can also quickly view the patient's recent lab results on the face sheet, or see them in detail under the Labs tab on the left-hand side of the screen.

Under the "Notes" tab at the top of the window is a free-text box for recording the patient's chief complaints. Adjacent to the box is a list of customizable templates. You can take notes using free text, clickable hotkeys, or voice dictation using Dragon or MModal. You can also bold any abnormal findings to be easily visible in the final note. Intergy maintains a complete ICD-10 code library that applies codes to diagnoses and conditions listed on the note.

While filling out a note, you can split your screen and open any other window within the software without losing your place during the exam. For example, if you want to pull up the results of a recent lab test, you can review that information without exiting the note.

While this is the general layout we encountered during our review of the software, face sheets and clinical notes are completely customizable. You simply open Settings and drag and drop different components of the page.

E-Prescribing and Labs

Under the Orders and Charges tab at the top of the window, a complete list of a patient's prescription medications, lab orders and procedures will populate. You can select the diagnosis codes that you put into the patient's notes and the software will recommend actions you've taken in the past related to those problems. For example, if a patient has diabetes, the software will recognize you commonly order a urinalysis and suggest that you do so for this patient as well. This feature makes it easy to order the labs and prescribe the medications you frequently need to for your patients.

Intergy boasts a wide range of automated settings that you can customize to suit your practice's needs under its "Setup" tab. For example, using the "Actions and Events" tool, you can set a custom routine for patient insurance eligibility and copay to be automatically reviewed during check-in. This specific customization would be useful for a practice that wants to capture all copays at check-in, but there are many other ways Intergy can be tweaked to support a medical practice's unique processes.

Pricing

Greenway offers a bundled software package starting at $799 a month per provider. That package includes the EMR and practice management software, reporting analytics tools, mobile app access, and a secure patient portal with unlimited messaging. For clearinghouse services covering claims submission, Greenway charges $93 a month per provider. Lab tests and e-prescriptions cost an additional $49 per provider per month, bringing the total cost of the full package to $941 per provider per month.

Implementation

The implementation period for Intergy is generally between 90 and 120 days, which is average to long compared to the other EMR software in our review. During implementation, Greenway will assign a project manager to your practice who oversees every aspect of implementation. A team of implementation specialists will also be on hand to work with your practice through the entire process. Implementation and training are available at no extra cost beyond the price of Intergy. Further training is available for an added cost.

The first step of implementation is generally data conversions and migration from previous EMR systems. Next, staff training begins. Greenway offers access to the Virtual Interactive Academy, where staff members can attend online classes tailored to their roles within the practice. For example, providers attend clinical training sessions that last about 90 minutes and cover all the major modules for meeting with patients, prescribing medications, ordering labs and more.

After all staff members have completed their online training courses, an implementation consultant works with your team to learn your own custom system through a process that usually lasts about four weeks. In the three days prior to your go-live date, your implementation consultant will be onsite with you to ensure everything goes smoothly.

Customer Service

Greenway Health offered one of the best customer service experiences we had in our review. Representatives were friendly and knowledgeable and took plenty of time to walk us through the software during a demonstration. It was one of the most in-depth demos we received, and the representatives on the call were patient and answered all our questions in detail. Following the demonstration, representatives were responsive to our requests for additional information and sent us resources to help us compare Intergy to other EMR software.

Customer support is available by phone, email or live chat on Greenway's website. There is also a MyGreenway community login that allows you to access forums and additional materials to help you navigate any Greenway healthcare IT product.

Editor's note: Looking for an electronic medical records (EMR) system? Fill out the questionnaire below and our vendor partners will contact you about your needs.

Image Credit: Pornpak Khunatorn / Getty Images
Greenway Health – Intergy EMR

Greenway Health – Intergy EMR

The Best Electronic Medical Record (EMR) Software for 2020

The Verdict

Greenway Health's Intergy electronic medical record software is uniquely flexible and balances its high customization with ease of use. It includes multiple ways to navigate the system and versatile settings that can adapt to any practice's workflow.

Adam Uzialko: Writer
Adam Uzialko,
business.com Writer
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.