Back to Menu
Connecting You To Opportunity
What can we help you find?
| Login|Sign Up
Back to Menu
Hello
  • Login
  • Sign Up

Greenway Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 22, 2018
Home
> Human Resources
SHARE THIS

Healthcare IT company Greenway Health offers several options when it comes to electronic medical record (EMR) systems. There are three platforms the company maintains: Intergy, Prime Suite, and SuccessEHS. Each has its own strengths, so depending on the needs of your practice, you can select the most appropriate platform. Greenway's EMR solutions are primarily geared towards larger practices or hospitals and might be unwieldy and/or expensive for small practices. For businesses with the budget and capabilities, however, Greenway offers solid products that are reliable and effective.

Greenway

Greenway

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

Greenway Health offers three EMR platforms that cater to the needs of mid- to large-sized practices and hospitals. PrimeSuite, the software we evaluated, is an effective, reliable solution for businesses with the budget and capability to properly run it.

View all our recommendations for EMR and EMR software on our best picks page.

For our review, we focused on what appears to be the most popular Greenway platform, PrimeSuite. PrimeSuite is primarily focused on customizable clinical tools; it maintains 4,000 customizable templates that can be configured to support 35 different specialties. It allows providers to build and share their own templates, and it submits bills through Greenway's own clearinghouse, which means no additional fees to use the billing service. The platform also maintains a "hub-and-spoke" interface platform for connecting with other healthcare organizations; if an integration you need doesn't currently exist, Greenway can build it.

Ease of Use

Greenway Health is designed to require fewer clicks from the provider providing the information during a patient encounter. When launching the software, users see the scheduling tool with any appointments set for the day and basic patient information. On the top of the screen are tabs that allow users to navigate through different modules of the system, including Revenue Cycle Management, Charts, Registration, Reporting, Scheduling, System Menu, and Help.

The user interface is crowded yet simplistically designed; with some familiarity and training offered by the company, it should be easy to navigate. Most EMRs have a learning curve, but Greenway's application is organized and uncluttered. Clinical navigation mostly takes place on the left side of the desktop dashboard. From top to bottom, tabs read Orders, Unsigned Docs, Unsigned Results, Open Tasks and Open Charts.

Features

Patient charts open with an overview of the patient in question, called a Facesheet. The facesheet displays the patient's name, date of birth, age and gender. It also shows family medical history, medications, personal medical history, order tracking and surgical history. Facesheets are customizable to best suit a provider's workflow. Beyond the summary, there are tabs that allow providers to more closely examine documents associated with a patient and results of any lab tests. Users can easily add notes to a patient's file and utilize custom templates to fill out the note in just two clicks.

Patient Portal

For patients logging in through the patient portal, they see MyHealth Record, which shows the vitals of an admitted patient, their allergies, care plan, any test results and any recent procedures. Data can be downloaded or sent from this screen.

On the left side, tabs allow users to navigate patient data further, including past visits, medications, health history forms and chart history. On the top of the page are tabs labeled MyHealth, Messages, Appointments, Profile, and Bill Pay.

Mobile App

Greenway's mobile app provides on-the-go access to all critical information. Available for both iOS and Windows operating systems, the mobile app includes a complete patient facesheet laid out on one page as well as a tab for tasks and messages.

The mobile app is essentially a condensed version of the EMR platform that still maintains a great deal of information. It allows providers to prepare themselves for patient encounters or review information even when they're on the road and does a good job of delivering a full experience on a mobile device.

Reporting

Finally, Greenway's reporting dashboard maintains data on a variety of topics, including open care opportunities, claims and billing, regulatory compliance, and more. The reporting tool can be used to slice and dice data in a way that makes it useful for virtually any purpose; however, many customers have stated that it was difficult to learn.

One of the most common complaints about Greenway was cumbersome reporting; however, many users also said the reporting tool was greatly helpful once they learned it. We recommend that you and your staff spend additional time during training to focus on the reporting tool if analytics are highly important to your business.

Implementation

Like its EMR solutions, Greenway Health's implementation and training programs can be customized to meet the needs of your team. Greenway's team will work with you to develop concrete objectives and a roadmap toward achieving them. The company offers training during and after implementation. For any team to successfully use an EMR, ongoing training is essential. It takes time to fully adapt to a new system, especially one as flexible as Greenway; the fact that support is available well past the go-live date is a plus.

In terms of schedule, practices and hospitals have a lot of leeway in determining the timing of implementation to result in the least disruption to day-to-day operations possible. With any EMR, it is nearly impossible to avoid any impact to services during implementation and training, but by working with Greenway to hammer out a schedule that minimizes disruption, you can continue seeing patients and offering them quality care while implementing your new EMR.

Pricing

Greenway Health has a different pricing model than many other EMR vendors. Instead of offering a per provider, per month subscription rate, Greenway Health charges a one-time, upfront cost. This pricing typically ranges from $10,000 to $15,000. While it is a steep cost upfront, it gets all the payments out of the way and allows practices and hospitals to simply implement their system and begin using it without worrying about a monthly expense or additional fees.

Some of the other EMR vendors we reviewed would reach the same costs in one year when you include setup fees and per provider, per month subscription costs. With Greenway, that sum must be paid up front, but ongoing expenses are not a problem. If your company has the budget, Greenway could save you money in the long run.

Editor's note: Looking for an electronic medical records (EMR) system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

SHARE THIS
Greenway

Greenway

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

Greenway Health offers three EMR platforms that cater to the needs of mid- to large-sized practices and hospitals. PrimeSuite, the software we evaluated, is an effective, reliable solution for businesses with the budget and capability to properly run it.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.