Harbortouch Review

By Business.com Editorial StaffLast Modified: January 3, 2018

Harbortouch's POS systems are suitable for all types of restaurants, including full-service eateries, with one or multiple locations. It has thorough reporting features to help you keep track of your business and offers almost all the features we looked for in regards to order management. However, some missing inventory features, the lack of compatibility with third-party hardware and payment processors, and the requirement of a long-term contract kept this restaurant POS system from earning a high ranking in our review.

Like most POS companies, Harbortouch charges a monthly subscription fee for its POS software. The Harbortouch Echo POS costs $39 per month and is suitable for counter-serve restaurants and food trucks. The Harbortouch Elite POS costs $69 per month and can be used with most restaurant types, including full- and quick-service ones. These subscription prices are among the lowest of the companies in our review.

Harbortouch
Harbortouch
Restaurant POS Systems
The Verdict
While the lack of upfront costs for equipment and hardware is attractive, the requisite long-term contract and lack of inventory features prevent Harbortouch from ranking higher in our review.
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This restaurant POS system runs on a proprietary platform, meaning it's not compatible with third-party hardware and doesn't use Android tablets or iPads; rather, you have to use POS equipment supplied by Harbortouch. It also doesn't give you the option of choosing from multiple payment processing companies, as you must use Harbortouch as your processor.

The company supplies the POS hardware when you sign its contract. Although having no upfront costs for equipment is attractive, you need to evaluate whether you're willing to be under contract with a company for several years for both your POS system and payment processing services. The lengthy service contract means that if the system isn't meeting your needs or you want to pursue a better deal elsewhere, you have to wait to cancel service until the contract expires, and you may only have a 30-day window in which to do so before the contract automatically renews for an additional term. Because you accept POS hardware from this company, the contract may be noncancelable; it’s important that you read the contract and understand your obligations and the cancellation procedure before you sign it.

On the upside, Harbortouch offers nearly all the order management features we looked for in restaurant POS systems. These include table and reservation management tools that help you manage the flow of customers into your restaurant and text messaging that you can use to notify waiting customers that their tables are ready, which isn’t a feature we found in most of the POS systems we reviewed. When your customers are ready to pay for their meals, the system's seat management features make it easy to split checks. It also has online ordering, catering and delivery features that support the takeout side of your business. The only order management feature Harbortouch lacks is the ability to upload photos of menu items to the system to help customers decide.

While Harbortouch shines in order management, it offers little in the way of inventory management. It cannot track your ingredient stock or manage your vendor information and assist you with purchase orders. Harbortouch does, however, have an item countdown feature that shows your wait staff how many servings of a limited menu item are available. This allows you to notify your customers before they order if you're out of certain dishes, which can save you a headache.

If you run into any problems while using Harbortouch, you can reach out to customer support or search the knowledgebase on the company's website, which includes video tutorials. If you experience a software issue, the company can connect to your system remotely to resolve it. Plus, it has a feature called Heartbeat that automatically notifies the company's tech support team if it detects a problem with your system. If you need help with installation or training, the company can provide remote or on-site assistance. APIs are available for you to customize the system with third-party programs.

Harbortouch offers nearly every feature we looked for when it comes to order management. However, its lack of inventory tools, including tracking of supplies on an ingredient level, could be a hindrance to many restaurants. You must sign a lengthy contract when you use this restaurant POS system and use the company as your payment processor, but it gives you POS hardware when you sign the contract. The lack of upfront equipment fees may be appealing, but as with all contracts, make sure you read and understand it before signing.

Harbortouch
Harbortouch
Restaurant POS Systems
The Verdict
While the lack of upfront costs for equipment and hardware is attractive, the requisite long-term contract and lack of inventory features prevent Harbortouch from ranking higher in our review.
Compare Quotes
Business.com Editorial Staff
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