HelloFax is a strong online fax service with nearly all of the features we looked for in our review, and its overage charges are competitive. It is missing a few features in regards to sending faxes and in customer support, though, which is why it didn't rank higher in our review.
We evaluated comparable plans across all of the fax services we reviewed. For HelloFax, we tested the Professional plan. For $19.99 per month (if paid monthly and not annually), you get 500 fax pages. This monthly charge is higher than what most of the services in our review charge, but its overage charges at 5 cents per page are lower than most, and you don't have to pay a setup fee.
Our testers found that HelloFax doesn't have much of a learning curve when you first begin to use it, and the service is overall very easy to use, especially on the desktop platform. You can send faxes via mobile devices as well, though there isn't a designated app for this.
You can sign documents electronically and create custom cover pages in HelloFax. If you need to send a fax to more than one person at a time, you can do this easily with this service. You can also fax internationally at no additional charge. In lieu of a local number, you can sign up for a toll-free fax number. You can also integrate Microsoft Outlook with your HelloFax account to make email-to-fax functions easier. HelloFax stores your faxes for an unlimited time, so you'll always have a record of the faxes you've sent and received.
While HelloFax offers strong features, it doesn't offer every feature in our review. Specifically, it doesn't let you schedule faxes for future delivery, which might be an inconvenience if, for example, you're sending faxes to people in various time zones. Less than half of the companies in our evaluation have this feature, however.
You are limited in how you can reach out to HelloFax for support. There is no live chat option on its website, and you cannot reach out to customer support representatives via telephone either, which is inconvenient if you need fast answers. You can contact support through email, however. You might be able to find the answers you need in the FAQs page on the company's website.
HelloFax has many excellent faxing features in an easy-to-use platform. Its overage fees are competitive, but its monthly fees are pricier than others in our review, and you can't reach out to customer support via live chat or phone, which might be frustrating if you need immediate help.
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