By Andrew Martins, business.com Writer | Updated Jul 08, 2019
HelloFax is a strong online fax service with nearly all of the features we looked for in our review, and its overage charges are competitive. It is missing a few features for sending faxes and in customer support, though.
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HelloFax maintains several different pricing tiers for varying fax volumes and numbers of users. All of HelloFax's paid plans come with a 30-day free trial. There are no setup fees or contract requirements with HelloFax.
- Free: This plan allows you to send five pages for free. After you've used them, it costs 99 cents to send a fax (up to 10 pages, plus 20 cents for each additional page).
- Home Office: This plan costs $9.99 per month ($99.99 per year), includes 300 total pages of incoming or outgoing faxes and supports up to five users.
- Professional: This plan costs $19.99 per month ($199.99 per year), includes 500 total pages of incoming or outgoing faxes and supports up to 10 users.
- Small Business: This plan costs $39.99 per month ($399.99 per year), includes 1,000 pages total of incoming or outgoing faxes and supports up to 20 users.
- Enterprise: Larger companies with greater faxing needs can negotiate a plan with HelloFax and leverage the fax service's API to suit their needs.
HelloFax doesn't have much of a learning curve when you first use it. The service is very easy to use overall, especially on the desktop platform. You can send faxes via the browser on your iOS or Android mobile device as well, though there isn't a designated app for this.
You can sign documents electronically and create custom cover pages in HelloFax, and it's easy to send a fax to more than one person at a time. You can also fax internationally to 70 different countries, though when you fax to some countries, each page counts as five pages against your plan limit. In lieu of a local number, you can sign up for a toll-free fax number. If you already have a fax number, you can port it to HelloFax.
HelloFax integrates with Microsoft Outlook to make email-to-fax functions easier. It stores your faxes for an unlimited time, so you'll always have a record of the faxes you've sent and received.
You are limited in how you can reach out to HelloFax for support. There is no live chat option on its website, and you cannot reach out to customer support representatives by phone either, which is inconvenient if you need fast answers. You can contact support through email, however, and you might be able to find the answers you need on the FAQs page on the company's website.
While HelloFax has most of the features we looked for in our review, it doesn't let you schedule faxes for future delivery, which might be an inconvenience. For example, if you're sending faxes to people in various time zones, you will have to manually send them instead of setting a predetermined send time. However, this is a rare feature that many other companies don't offer either.
Additional reporting by Adam Uzialko.