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Highfive Software Review

By
Chad Brooks
,
business.com writer
| Updated
Jun 28, 2019
Home
> Technology
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Highfive offers a range of video conferencing software and hardware. With Highfive, you can conduct video conferences with up to 50 participants who can join from computers, mobile devices or conference rooms. The software also includes s wealth of features, making Highfive an enticing option. Among the more valuable features are unlimited meetings, screen sharing and cloud recording. Highfive offers technical support by phone, live chat and email.  

Highfive

Highfive

The Best Video Conferencing Service Reviews of 2019

The Verdict

Highfive is a great video conferencing option for businesses wanting to include cameras and other hardware. Each of Highfive's service plans comes with the tools needed to support one video room.

To see all of our recommendations for video conferencing services, visit our best picks page

Highfive Pricing 

Unlike other video conferencing services that charge on a per-host basis, Highfive includes at least 10 user licenses in each service plan. There are three plans available, which vary based on cost, features, and the number included user licenses. In addition, Highfive plans include video and audio equipment and hardware for one room.  

The three plans are:  

Select

  • Cost: $199 per month, billed annually
  • User licenses: 10
  • Features: Wide-angle 720p HD video, unlimited wireless in-room screen projection, unlimited video meetings, no time restrictions, dial-in, call me, unlimited cloud recording, in-meeting group chat, customizable URLs, custom logos and branding, calendar integrations and single sign-on 

Plus

  • Cost: $299 per month, billed annually
  • User licenses: 25
  • Features: Everything in the Select plan, plus unlimited domestic and international phone dial out, advanced meeting controls and upgraded audio equipment  

Premium

  • Cost: $599 per month, billed annually
  • User licenses: 50
  • Features: Everything in the Plus plan, as well as 4K sensor and HDR video-mapping video equipment; camera pan, tilt, and zoom; dual screen support; whiteboard views; and intelligent screen framing  

Other costs you may incur are $9.99 per month for each additional user license; $49 per month, per room for unlimited dial-out; and $49 per month for an interop connector. Highfive offers a 30-day, money-back guarantee.

Features 

Highfive is set up such that nearly all of the features are available to in each of its packages. Other conferencing solutions limit what’s available to all users, requiring you to purchase the most expensive plan to gain access to all the features and tools.  

With this video conferencing platform, you get screen sharing, the ability to join meetings by web browsers, dial-in numbers to join by phone, unlimited cloud meeting recordings, customizable URLs, custom logo and image branding, single sign-on, active directories, and an administration dashboard.  

Highfive integrates with a number of other popular chat programs and online calendars. To make scheduling easier, the software integrates with Google Calendar and Microsoft Outlook. From these programs, you can easily create meeting invites that are automatically added to your calendars.  

Highfive also integrates with Slack, which means you can seamlessly transition from a Slack chat to a video meeting. There are mobile apps for iOS and Android devices, so participants can join from anywhere on their smartphones.

Pros and Cons 

There is a lot to like about Highfive's video conferencing hardware and software. The hardware covered in each plan consists of an all-in-one device that includes a wide-angle HD video conferencing camera that captures the entire room and four high-fidelity microphones. The all-in-one device also has an integrated CPU, which means a dedicated computer or tablet isn't needed to run the software. You can connect your own personal device to the system to control the conference.  

In addition to hardware, each service plan includes a number of user licenses so employees can host meetings from their computers and mobile devices.  

Meeting participants will appreciate that they don't have to download special software or a mobile app to join. All meetings can be joined from any web browser. This makes for a better user experience that some of the other software we evaluated, which required everyone attending to download a software app in order to participate.  

We were also impressed with the support Highfive offers. Regardless of which plan you select, you have access to phone, email and live chat support. Additionally, Highfive provides a dedicated customer success manager and virtual or onsite training.  

Highfive could potentially cost a small business more than video conferencing services that charge on a per-host basis. With a per-host pricing structure, you may end up spending significantly less than several hundred dollars a month, depending on how many host licenses you need.  

However, while you may pay more each month, you also are getting all of the video equipment included. None of the other services we examined offered that option. So, if you need conference room video equipment, Highfive may be more cost-effective than other video conferencing solutions.  

Customer Support  

Highfive provides significantly more customer support than many of the video conference services we considered. Support is offered by phone, email and live chat. Additionally, you can fill out a help request online.  

According to Highfive's service level agreement, during business hours Highfive representatives will respond to phone calls immediately, live chat requests within a few minutes, and emails and online requests within two hours. Business hours are 7 a.m. to 11 p.m., PST, Monday through Thursday; 7 a.m. to 5 p.m., PST, on Fridays; and 4 p.m. to 11 p.m., PST, Sundays. The company is closed on Saturdays.  

The Highfive website is also filled with valuable support materials. The help center has answers to frequently asked questions, as well as numerous articles on using the service. Highfive can also provide dedicated success managers and virtual or onsite training.  

Editor's note: Need a video conferencing system for your business? Fill out the below questionnaire to have our vendor partners contact you with free information. 

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Highfive

Highfive

The Best Video Conferencing Service Reviews of 2019

The Verdict

Highfive is a great video conferencing option for businesses wanting to include cameras and other hardware. Each of Highfive's service plans comes with the tools needed to support one video room.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.