Highfive Software Review

By
Chad Brooks
,
business.com writer
| Updated
Apr 23, 2020
Image Credit: EvgeniyShkolenko / Getty Images

Highfive offers a range of video conferencing software and hardware. It lets you conduct video conferences with up to 125 participants, who can join from computers, mobile devices or conference rooms. The software has a wealth of features that make it an enticing option, including unlimited meetings, screen sharing and cloud recording. Highfive offers technical support by phone, live chat and email.   

Highfive

Highfive

The Best Video Conferencing Service Reviews of 2020

The Verdict

Highfive is a great video conferencing option for businesses wanting to include cameras and other hardware. Each of Highfive's service plans comes with the tools needed to support one video room.

To see all of our recommendations for video conferencing services, visit our best picks page 

Highfive Pricing  

Unlike the many video conferencing services that charge on a per-host basis, Highfive includes unlimited user licenses in each service plan. It has three plans, which vary in cost, features and equipment. Highfive plans include video and audio equipment and hardware for one room.   

Select

Cost: $199 per month per room (billed annually)

Features: Wide-angle 720p HD video, high-fidelity microphone array with noise and echo cancellation, unlimited wireless in-room screen projection, unlimited video meetings, no time restrictions, dial-in, Call Me, unlimited cloud recording, in-meeting group chat, Slack and Skype integration, customizable URLs, custom logos and branding, calendar integrations (Outlook and Google), and single sign-on  

Plus

Cost: $299 per month per room (billed annually)

Features: Everything in the Select plan plus unlimited domestic and international phone dial-out, advanced meeting controls, and upgraded audio equipment   

Premium

Cost: $599 per month per room (billed annually)

Features: Everything in the Plus plan plus 4K sensor and HDR video-mapping equipment, dual screen support, whiteboard views, intelligent screen framing, and camera pan, tilt, and zoom   

Other costs you may opt in to are unlimited dial-out ($49 per month per room) and an interop connector ($49 per month). Highfive offers a 30-day money-back guarantee. 

Features  

Nearly all of Highfive's features are available in each of its packages. Other conferencing solutions limit which features are available to all users, requiring you to purchase the most expensive plan to gain access to all the features and tools.   

With this video conferencing platform, you get screen sharing, the ability to join meetings by web browser, dial-in numbers to join by phone, unlimited cloud meeting recordings, customizable URLs, custom logo and image branding, single sign-on, active directories, and an administration dashboard.   

Highfive integrates with some popular chat programs and online calendars, including Google Calendar and Microsoft Outlook to make scheduling easier. From these programs, you can easily create meeting invites that are automatically added to your calendars.   

Highfive also integrates with Slack, letting you seamlessly transition from a Slack chat to a video meeting. It has a mobile app for iOS and Android devices, so participants can join from anywhere on their smartphones. 

Highfive Pros 

There is a lot to like about Highfive's video conferencing hardware and software. Each plan includes an all-in-one hardware device that consists of a wide-angle HD video conferencing camera to capture an entire room and four high-fidelity microphones. The device also has an integrated CPU, which means you don't need a dedicated computer or tablet to run the software. You can connect your own personal device to the system to control the conference.   

Meeting participants will appreciate that they don't have to download special software or a mobile app to join. All meetings can be joined from any web browser. This makes for a better user experience than some of the other services we evaluated, which require everyone attending to download a software app in order to participate.   

We were also impressed with the support Highfive offers. Regardless of which plan you select, you have access to phone, email and live chat support. Additionally, Highfive provides a dedicated customer success manager and virtual or onsite training for your staff.   

Highfive Cons  

Highfive's price tag is one potential negative. It could cost a small business more than video conferencing services that charge on a per-host basis. With a per-host pricing structure, you may end up spending significantly less than several hundred dollars a month, depending on how many host licenses you need.   

However, while you may pay more each month for Highfive, you'll also get all of the video equipment for that price. None of the other services we examined offer that option. So, if you need conference room video equipment, Highfive may be more cost-effective than other video conferencing solutions.   

Customer Support   

Highfive provides significantly more customer support than many of the video conference services we considered. Support is available by phone, email and live chat. You can also fill out a help request online.   

During business hours, according to Highfive's service-level agreement, representatives will respond to phone calls immediately, live chat requests within a few minutes, and emails and online requests within two hours. 

The Highfive website is filled with valuable support materials. The help center has answers to frequently asked questions and numerous articles on using the service. Highfive can also provide dedicated success managers and virtual or onsite training for your company.  

Editor's note: Need a video conferencing system for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

 

Highfive

Highfive

The Best Video Conferencing Service Reviews of 2020

The Verdict

Highfive is a great video conferencing option for businesses wanting to include cameras and other hardware. Each of Highfive's service plans comes with the tools needed to support one video room.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.