Human Medical Billing is our best pick for a flexible medical billing service because it doesn't lock you into a long-term contract or add fees onto the monthly price. With a strong billing process that's based on a committee-style system and access to free electronic health record (EHR) software, Human Medical Billing offers a quality service with personalized attention.
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Human Medical Billing is a cloud-based service, so it hosts the software and your data offsite, doing away with the need for pricey computers or servers. It also takes care of patient support, which includes sending them statements, fielding their questions and hosting an online portal where they can make online payments.
Human Medical Billing handles the revenue cycle management (RCM) process from start to finish. The company will generate your claims with certified coders, scrub your claims with both human eyes and software, and submit them to payers. Human Medical Billing will follow up on unpaid claims or those that payers rejected or denied. Any claims that can be revised are fixed and resubmitted to the payers. The company also includes financial reporting and analysis, which features any explanations of benefits or electronic remittance advice posted by payers.
Human Medical Billing does things a bit differently from other medical billing services. It breaks up its team into a committee-style system so that each team has a niche focus on one aspect of the billing process. For example, one team of coders is solely focused on ICD-10 coding, while another team is responsible for submitting scrubbed claims. This approach means the staff members conducting the process are highly experienced in their specialized area, reducing the risk of errors. It also means there is accountability if one part of the process continuously goes wrong.
Human Medical Billing can adapt to most any specialty, but it has specific experience working with family practices, cardiologists, pediatricians, urgent care practices, neurologists, psychiatrists and podiatrists.
Human Medical Billing determines a monthly percentage of your practice's net collections based on the size and scope of your medical practice's operations. The ceiling is 6 percent, putting Human Medical Billing right at the high end of the industry average. For some practices, the company might be willing to negotiate a lower rate. Human Medical Billing charges a minimum of $500 per month, so even if your net collections are low, you will have to meet the minimum payment requirement.
Human Medical Billing does not charge setup, implementation or credentialing fees. It does require your practice to sign an annual contract but will allow a no-fee cancellation with 30 days' notice, something that most other medical billing services do not offer. The low cost, lack of fees, and ability to get out of a contract if the service proves ineffective for your practice make Human Medical Billing a low-risk option for outsourcing your billing needs, so it can save your practice time and money.
Human Medical Billing includes access to its cloud-based EHR software in the monthly percentage for RCM services. It is built to be fast and convenient, and it has a mobile version, so patients' charts are only a few taps away. Unfortunately, the company does not have a dedicated practice management platform, so it's not as comprehensive as some medical practice software. However, it can perform patient appointment scheduling, confirmations and reminders for separate fees.
While the software is a bit more basic than larger companies in the medical billing space, that is to be expected from a small company. If you choose to work with the included EHR platform, reporting will come through the company at the end of every month, rather than through a real-time practice management dashboard. If you need a more powerful EHR or practice management solution for your practice, Human Medical Billing can work within your existing system as well.
When you sign up with Human Medical Billing, you'll be assigned a dedicated account manager to act as a liaison between your practice and the company. They give you their personal cell phone number, and you can call, text or email them at virtually any time. The only downside to this model is that there are only three dedicated account managers on staff, so if yours is busy or unavailable, it might be difficult to find other support. For example, when we first contacted the company through its live chat function on the website, it was unresponsive. However, we received excellent customer service on both our follow-up calls.
Human Medical Billing can help you obtain certification for Meaningful Use, an incentive program that encourages medical centers to use EHR technology to benefit patients. The company offers support through live chat, phone and email. It also provides training to your staff on using the service, and it assigns your practice an account manager to work with you and answer any questions. For an additional cost, Human Medical Billing provides consulting services to help you increase your reimbursements and revenue.
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