InMotion Hosting Review
By Skye Schooley, business.com Writer | Updated Jul 01, 2019
InMotion Hosting is a trustworthy web hosting service, ideal for small- and medium-sized businesses. The company provides nearly every type of web hosting service available for your business: shared, virtual private server (VPS), dedicated server, WordPress, managed and reseller hosting.
To view all of our recommendations for web hosting services, see our best picks page.
InMotion Hosting offers a 90-day, money-back guarantee on Business Class plans. Many companies offer shorter money-back guarantee periods, ranging between 30 and 45 days.
You also get a free domain name for the first year on select plans, as well as unlimited email accounts, features that some competitors don't offer. Based on its pricing and overall service offering, InMotion is our choice as the best web hosting company for small businesses in 2019.
Types of Web Hosting Offered
In addition to its shared hosting plans, InMotion offers VPS, dedicated server, WordPress, reseller and managed hosting options. Dedicated servers and VPS hosting options offer a more secure connection, but they are significantly more expensive than the shared or WordPress options.
VPS and dedicated servers are robust and cater to bigger businesses, whereas, if you are a small- or medium-sized business expecting minimal to moderate web traffic, you will likely benefit the most from the use of shared or WordPress hosting.
InMotion Hosting Pricing and Plans
Since most small businesses benefit from shared web hosting plans, that's where we focused. We evaluated InMotion's three shared plans: Launch, Power and Pro. The standard price for a Launch two-year contract is $7.99 per month, $9.99 per month for the Power plan and $15.99 per month for the Pro plan. Like most hosting companies, InMotion offers a lower monthly rate for its longer-term (one and two-year) plans. When your term is up, your monthly fee increases to the standard rate.
The features in each plan are mostly consistent with each other, with a few differences. All three plans allow consumers access to unlimited disk space, email accounts, SSL certifications and SPAM protection. Additionally, the Pro plan offers upgraded features like faster speed, more subdomains and e-commerce capabilities.
InMotion Hosting provides a free domain name for the first year with your plan. After the first year, you will pay $15.99. This is standard with just about every web hosting company we reviewed.
If you cancel after the allotted 90 days, InMotion will charge you – it was one of the few companies to do so. The fee is $50. With this in mind, discuss potential cancellation fees with the sales team when signing up for the service.
InMotion Hosting Features
InMotion provides solid security, storage and integration features. If you have or plan to have an e-commerce store, you're limited to InMotion's Power and Pro plans, as they are e-commerce. Here's more about InMotion Hosting's features.
Storage and bandwidth: InMotion Hosting, like most web hosting companies, advertises unlimited disk space. However, the company states in its terms of service that companies that use InMotion Hosting for online file storage or archiving electronic files, or if your site is impacting server and network performance, you'll be asked to update to a virtual or private server.
Security: InMotion offers SPAM protection, SSL certificates, DDoS protection, hack protection and automatic data backups. Many companies we reviewed tiered their security offerings, so the most expensive plans had the highest level of security. InMotion doesn't do this; instead, it provides the same top-level security across each plan via its Security Suite.
Preinstalled apps and integrations: Businesses have access to over 400 applications and other programs. Popular integrations – WordPress, PrestaShop, Drupal and Joomla – are available, too. All applications are one-click installs, plus you have access to the latest version of cPanel to manage and control your website.
Reported uptime: Almost every company we reviewed claimed to provide 99.9% uptime. Since your account is on a server shared with several other customers, there are bound to be instances where you experience downtime. InMotion is one of the few companies that offers a credit (this only applies with its Pro plan) when you experience downtime.
Reputation and Customer Service
InMotion Hosting is accredited by the Better Business Bureau since 2003, earning an A+ rating and 4.5 out of 5 stars.
We contacted InMotion through live chat, posing as a small business owner interested in the company's service. Although the chat had a slight lag time, the representative provided us with clear, succinct answers. In addition, the rep asked questions about our business, our website and suggested plan options tailored to our needs. Further, they offered us a small discount after our discussion. Overall, the customer support from InMotion was impressive compared to other web hosting services we evaluated.
InMotion is one of the few companies that may charge you a cancellation fee – $50. You also likely won't receive a refund if you've paid for your services upfront.
Like other web hosting companies, InMotion Hosting advertises unlimited disk space and unlimited bandwidth. We recommend that you speak with an InMotion Hosting rep to learn more about the policy and the restrictions that apply.