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InterCall - Conference Call Services Review

By
Chad Brooks
,
business.com writer
| Updated
Jul 22, 2019
Home
> Technology
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InterCall offers many outstanding conference features that make scheduling and joining phone meetings easy, and its interactive tools allow you and your team to collaborate effectively. The company offers both reservationless and operator-assisted services. The reservationless services allow you to host conference calls 24/7, while the operator-assisted service gives you access to an operator who provides support before, during and after your call. Overall, West boasts a 99.99% uptime for its conferencing services.

InterCall - Conference Call Services

InterCall - Conference Call Services

The Best Conference Call Services of 2019

The Verdict

InterCall offers a quick and easy way to schedule conference calls. Its mobile app makes it a good choice for small businesses looking to host meetings on the go.

View all our recommendations for conference call services on our best picks page. 

InterCall Pricing

For its reservationless service, InterCall offers both unlimited monthly and pay-as-you-go plans. 

  • Monthly: The monthly plan is $19 per month for meetings that can host up to 10 participants and $29 per month for meetings that can support up to 25 callers. Each of these plans include a local dial-in number. If you want a toll-free number, there is an additional charge of 5 cents per minute, per caller.
  • Pay-as-you-go: With the pay-as-you-go plan, you can host meetings with up to 125 callers. This plan costs 10 cents per minute, per caller. A toll-free dial-in number is included. 

For the monthly plans, there is an additional $10 per month fee to add in web conferencing services, which gives you the option of hosting online meetings. Adding web conferencing to the pay-as-you-go plan increases the cost to 17 cents per minute, per attendee.

There are no contracts required with InterCall. However, if you choose a monthly plan and agree to an annual contract, your first two months are free. 

InterCall Conference Calling Services 

InterCall provides businesses with both reservationless and operator-assisted conference calling. With the reservationless service, you can host calls at any time. This gives you the freedom to schedule calls or host them spontaneously. 

The operated-assisted service is designed for businesses requiring a personal touch for their calls. InterCall provides a dedicated operator who helps you plan the call and manage it as it happens. Typically, these services are used for investor relations calls or large organizations that host companywide meetings, such as a sales meeting. Below is more about each type of service. 

Reservationless Conference Calls 

The reservationless service allows you to host a meeting any time. While you have the option to schedule a call in advance, you also have the freedom to hold a conference call whenever the need arises.

Once you sign up for the service, you are provided with a dial-in number, a conference access code and a PIN. When it is time for a meeting to start, you call the dial-in number and provide the conference access code. Those hosting the meeting will then punch in their PIN.

You can manage all your meetings online. Once a meeting starts, the host can log in to the online interface to see who is on the call, mute callers, disconnect participants, lock entry into the meeting and move participants into breakout sessions if necessary.

Instead of managing the call online, you can opt to control the meeting from your phone's dial pad. For example, *2 starts and ends a recording of the meeting, *5 mutes all lines, *8 allows the meeting to continue after the host disconnects and *9 starts a sub-conferencing call.

After each call, you receive an email that includes details on who attended the meeting and how long it lasted.

Operator-Assisted Conference Calls 

The operator-assisted conference call service provides a dedicated support person to help you plan and manager your call.

Before the conference call, the operator helps you plan how the call will proceed. During the meeting, the operator greets participants upon entry. In addition, they help facilitate the call. This includes managing question and answer sessions and conducting any polls you may have. After the call, operators provide you with the participant list, a recording and, if necessary, a transcription.

Those who use the operator-assisted service also receive a series of email reservation confirmations that they can easily pass on to those who are leading and attending the meeting. One email is for the call leaders, one is for the attendees and one is for the scheduler. 

InterCall Pros and Cons

One of the biggest benefits of using InterCall is all the features available with the reservationless services. You can record calls, and after the meeting is finished, the recording is available 24/7 online or by dialing a toll-free number. The reservationless service also lets you dial out, which means you can add someone to a meeting by calling them while the conference call is in progress.

Other features include custom meeting rooms, breakout rooms, polling and chat options for everyone in the conference room.

InterCall's mobile app, MeetMe, is available on Android and iOS devices. From the mobile app, you can manage and participate in conference calls and web conferences.

The service integrates with Microsoft Outlook and Google, which allows you to send out invitations directly from those programs. The dial-in number and access codes are automatically included. 

In addition to its phone conferencing, InterCall offers web conferencing services, adding HD video to any meeting. The web conferencing also allows for screen sharing and the sharing of documents, spreadsheets, presentations and applications. Web meetings can also be recorded.

InterCall offers local and toll-free numbers in more than 40 countries worldwide.

The biggest downside to InterCall is the caller limits. The monthly plans limit you to 25 callers and the pay-as-you-go plan has a limit of 125 participants. Many of the other services we examined had much higher caller limits. 

InterCall Customer Support

This company offers telephone, email and live-chat support 24/7. There are also a few online resources, like training videos and articles, that can aid you if questions or concerns arise. 

West Unified Communications Services, InterCall's parent company, is an accredited member of the Better Business Bureau with an A+ rating. As of June 2019, there had not been any complaints filed against the company in the past three years.

Editor's note: Need a conference call service for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

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InterCall - Conference Call Services

InterCall - Conference Call Services

The Best Conference Call Services of 2019

The Verdict

InterCall offers a quick and easy way to schedule conference calls. Its mobile app makes it a good choice for small businesses looking to host meetings on the go.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.