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InterCall Review

Kiely Kuligowski
Kiely Kuligowski
 

InterCall offers many outstanding conference features that make scheduling and joining phone meetings easy, and its interactive tools allow you and your team to collaborate effectively. The company offers both reservationless and operator-assisted services. The reservationless services allow you to host conference calls 24/7, while the operator-assisted service gives you access to an operator who provides support before, during and after your call. InterCall boasts a 99.99% uptime for its conferencing services.

InterCall

InterCall

Reviews at business.com

The Verdict

InterCall offers a quick and easy way to schedule conference calls. Its mobile app makes it a good choice for small businesses looking to host meetings on the go.

 

View all our recommendations for conference calling services on our best picks page. 

InterCall Pricing

For its reservationless service, InterCall offers both unlimited monthly and pay-as-you-go plans. 

  • The monthly plan is $19 per month for meetings that can host up to 10 participants and $29 per month for meetings that support up to 25 callers. Both plans include a local dial-in number. If you want a toll-free number, there is an additional charge of 5 cents a minute per caller.

  • With the pay-as-you-go plan, you can host meetings with up to 125 callers. This plan costs 10 cents a minute per caller. It includes a toll-free dial-in number. 

For the monthly plans, there is an additional $10 monthly fee to add web conferencing services, which gives you the option to host online meetings. Adding web conferencing to the pay-as-you-go plan increases the cost to 17 cents a minute per attendee.

InterCall doesn't require any contracts. However, if you choose a monthly plan and agree to an annual contract, your first two months are free. 

InterCall Features

InterCall has several features that make it a good option for many small businesses. It offers a dedicated dial-in number, call manager scheduling and starting, free mobile apps for iOS and Android, and 24/7 operator support for all of its plans.

With a 99.99% uptime, InterCall provides reliable service for all your meetings, and calls include recording, playback and detailed reporting to make your meetings more efficient. As call manager, you can mute lines, disconnect participants, dial out from the meeting, and lock meeting entry to help keep the meeting secure. You can also communicate over chat or shift participants into breakout groups for side discussions.

InterCall connects with Outlook and Google Calendar, seamlessly integrating your call schedule into your regular work calendar.

With the MobileMeet app, you can dial in to a meeting through your iPhone or Android mobile devices, as well as send meeting invitations or store meeting profiles.

InterCall Conference Calling Services 

InterCall provides both reservationless and operator-assisted conference calling. With the reservationless service, you can host calls at any time. This gives you the freedom to schedule calls or host them spontaneously. 

The operator-assisted service is for businesses that need a personal touch for their calls. InterCall provides a dedicated operator who helps you plan the call and manage it as it happens. Typically, these services are used for investor relations calls or large organizations that host companywide conferences, such as sales meetings.

Here is more information about each type of service. 

Reservationless Conference Calls 

The reservationless service allows you to host a meeting anytime. While you have the option to schedule a call in advance, you also have the freedom to hold a conference call whenever the need arises.

Once you sign up for the service, you receive a dial-in number, a conference access code and a PIN. When it is time for a meeting to start, you call the dial-in number and enter the conference access code. The meeting hosts will then punch in their PINs.

You can manage all your meetings online. Once a meeting starts, the host can log in to the online interface to see who is on the call, mute callers, disconnect participants, lock entry into the meeting and move participants into breakout sessions if necessary.

Instead of managing the call online, you can opt to control the meeting from your phone's dial pad. For example, *2 starts and ends a recording of the meeting, *5 mutes all lines, *8 allows the meeting to continue after the host disconnects, and *9 starts a sub-conferencing call.

After each call, you receive an email with details on who attended the meeting and how long it lasted.

Operator-Assisted Conference Calls 

The operator-assisted conference call service provides a dedicated support person to help you plan and manage your call.

Before the conference call, the operator helps you plan how the call will proceed. During the meeting, the operator greets participants upon entry and helps you facilitate the call. This includes managing Q&A sessions and conducting any polls. After the call, the operator gives you the participant list, a recording and, if necessary, a transcript.

If you use the operator-assisted service, you'll also receive a series of email reservation confirmations that you can easily pass on to those leading and attending the meeting. One email is for the call leaders, one is for the attendees, and one is for the scheduler. 

InterCall Pros and Cons

One of the biggest benefits of using InterCall is all the features available with the reservationless services. You can record calls, and after the meeting is finished, the recording is available 24/7 online or via toll-free number. The reservationless service also lets you dial out, which means you can add someone to a meeting by calling them while the conference call is in progress. Other useful features include custom meeting rooms, breakout rooms, polls and chat options for everyone in the conference room.

InterCall's mobile app, MobileMeet, is available on Android and iOS devices. From the mobile app, you can manage and participate in conference calls and web conferences.

The service integrates with Microsoft Outlook and Google, which allows you to send out invitations directly from those programs. The dial-in number and access codes are automatically included. 

In addition to its phone conferencing, InterCall offers web conferencing services, adding HD video to any meeting. The web conferencing service also allows you to share your screen, documents, spreadsheets, presentations and applications. Web meetings can also be recorded.

InterCall is also widely accessible. It offers local and toll-free numbers in more than 40 countries worldwide.

The biggest downside to InterCall is the caller limits. The monthly plans limit you to 25 callers, and the pay-as-you-go plan has a limit of 125 participants. Many of the other services we examined have much higher caller limits. 

Customer Support

This company offers telephone, email and live chat support 24/7. There are also a few online resources, like training videos and articles, that can aid you if you have questions or concerns. 

West Unified Communications Services, InterCall's parent company, is an accredited member of the Better Business Bureau with an A+ rating. As of May 2020, no complaints had been filed against the company in the past three years.

InterCall

InterCall

Reviews at business.com

The Verdict

InterCall offers a quick and easy way to schedule conference calls. Its mobile app makes it a good choice for small businesses looking to host meetings on the go.

Kiely Kuligowski
Kiely Kuligowski,
business.com Writer
See Kiely Kuligowski's Profile
Kiely is a staff writer based in New York City. She worked as a marketing copywriter after graduating with her bachelor’s in English from Miami University (OH) and now writes on small business, social media, and marketing. You can reach her on Twitter or by email.