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Intermedia Unite Review

By
Chad Brooks
,
business.com writer
|
Dec 05, 2019
Image Credit: scyther5/Getty Images
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> Technology
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Intermedia Unite is a complete unified communications solution that provides phone service, audio and video conferencing, online fax, team chat options, and file collaboration all from the same platform. It includes more than 90 features, such as auto attendants, voicemail, call recording, and mobile and desktop apps so users can tap into their business phone lines from their smartphones and computers. Contact center services are also available. The system is highly reliable, offering a 99.999% uptime guarantee. Intermedia also offers a stand-alone video conferencing service, AnyMeeting, which includes features such as screen sharing and meeting recordings. 

Intermedia Unite

Intermedia Unite

The Best Business Phone Systems of 2020

The Verdict

Intermedia Unite is a unified communications and collaboration service. It combines a PBX phone system, video conferencing, chat and file management into one cloud-based platform.

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View all our recommendations for business phone systems on our best picks page

Intermedia Pricing

Intermedia Unite is available in two service plans that vary in price, video conferencing capabilities and file storage space. All of the plans include unlimited calling, more than 90 calling features, access to the mobile and desktop apps, virtual voicemail and transcriptions, team chat and messaging, Find Me/Follow Me, online fax services, and spam caller protection.

  • The Unite plan costs $28.99 per user per month. It includes 2GB of file sharing and backup storage, and you can host video conferences with up to four participants at a time and audio conferences with up to 200 participants.  
  • The Unite Pro plan costs $38.99 per user per month. It includes 10GB of file sharing and backup storage, and it allows video conferences with up to 30 participants at a time and audio conferences with up to 200 participants.  

If your business has more than 50 users, you can contact Intermedia directly for a custom price quote.  

Intermedia offers these useful add-ons at an extra cost: 

  • Fax lines: $14.99 per month
  • SmartFax Pro: $3.99 per month
  • Lobby phone: $12.99 per month
  • Exchange email: $7.99 per month  

There are also extra costs for additional phone numbers and toll-free numbers; you'll have to call the company for a quote if you need these. 

Intermedia now offers contact center services as well. The service is available in three plans that range from $19.99 to $139.99 per user per month. You can purchase the contact center services in conjunction with Intermedia Unite or as a stand-alone product.

Ease of Use

Intermedia Unite is a cloud-based unified communications and collaboration service that combines a PBX phone system, video conferencing, chat, screen sharing and file management into one platform. As a cloud-based platform, it doesn't require any special equipment.  

In terms of bandwidth, Intermedia recommends a minimum connection speed of 90 to 156Kbps per device. This includes phones, computers, fax adapters, etc.  

Intermedia's onboarding team will help with the setup process. It sends all users preconfigured phones that, once plugged into an internet connection, are ready to use.  

Once it's up and running, the system is managed completely online. You can order additional services and manage your phone service, data backup, and video conferencing through a single online interface. Specifically, administrators can enable and disable user permissions, set up auto attendants, create hunt groups, and add users, user phones and phone numbers.  

All of Intermedia's phones are preconfigured so they can be used anywhere that has a broadband network connection, both inside and outside the office. The remote desk phones work exactly the same way as the office phones, with access to all the same features and functions that everyone else in the company has.  

Intermedia Unite provides all the features businesses are looking for in a unified communications system. The service includes voicemail with transcription, auto attendants, caller ID, custom hold music and greeting, direct inbound dialing, call flip, a conference bridge, hunt groups, email and SMS notifications, call presence, call recording, call history, call hold, and extension dialing.  

It also has a number of collaboration tools, such as video conferencing with screen sharing, team messaging and chat tools, and file-sharing options.  

The Intermedia mobile app extends your business phone service to your mobile device. From the app, you can place and receive calls from your business line, see who's available, chat with colleagues, and manage your voicemail.  

With the Intermedia desktop app, users can tap into a softphone, see which colleagues are available and chat with them, share screens, make video calls, and share files.  

Intermedia's contact center services include enhanced IVRs, omnichannel routing, agent scheduling and quality assurance, and added reporting capabilities.

Intermedia gives all users a financially backed guarantee of 99.999% uptime. If service is down for more than six minutes in a year, your business will be compensated for the added downtime.  

Video Conferencing

In addition to its unified communications system, Intermedia offers a stand-alone video conferencing service: Intermedia AnyMeeting. The service lets you host video meetings with up to 200 participants at a time. It also has a number of valuable features, including HD video, unlimited meetings, meeting locks, screen sharing and meeting chat. 

AnyMeeting is available in two service plans. Both plans allow for VoIP or PSTN audio calling, unlimited meetings, custom meeting URLs, recurring meetings, and instant and scheduled calls. 

Here is a breakdown of each pricing plan: 

Lite

  • Cost: $9.99 per user per month
  • Web attendees: 10
  • Web and phone attendees: 200
  • HD participants: 10
  • Collaboration tools: Screen sharing and meeting chat 

Pro

  • Cost: $12.99 per user per month
  • Web attendees: 30
  • Web and phone attendees: 200
  • HD participants: 12
  • Collaboration tools: Everything in the Lite plan, plus remote control, recording, unlimited recording cloud storage, meeting notes, custom branding, international dial-in numbers and Zapier integrations with more than 1,000 business apps

Conference Calling

Intermedia Unite has a conference calling service built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to 200 callers.  

If your company hosts conference calls with more people than that, you will need to use a conference calling service. These services allow hundreds, sometimes thousands, of people on each call. You can find more information on these services on our conference call services best picks page. 

Customer Service

Intermedia provides all users with J.D. Power-certified 24/7 customer support. You can contact support technicians by phone and live chat. Unlike other providers, Intermedia doesn't enforce a threshold for phone support; administrators can call the company for help with any issue.  

In addition to the personal support you can receive, the Intermedia website is filled with helpful materials, including user guides, data sheets and whitepapers.

Intermedia is not an accredited member of the Better Business Bureau, but it does have an A- rating on the site. The company has not had any complaints filed against it in the past three years.

Intermedia Unite

Intermedia Unite

The Best Business Phone Systems of 2020

The Verdict

Intermedia Unite is a unified communications and collaboration service. It combines a PBX phone system, video conferencing, chat and file management into one cloud-based platform.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.