Join.me Review

Join.me is a top video conferencing service that can support up to 250 meeting participants, depending on the plan you select. The software is easy to use and navigate. Additionally, its features include screen sharing, webinar rebranding, one-click scheduling, and audio and video recording – all without breaking the bank. 

To see all of our recommendations for video conferencing services, visit our best picks page.

Join.me Pricing

Join.me offers four pricing tiers suitable for businesses of all sizes. The tiers differ in the number of participants that can attend each meeting and the included features.  

Pricing is based on a per-host basis. If you only plan to host one meeting a time, you'll need only one license. However, if you want employees to host multiple meetings at once, then you'll need multiple licenses. Here's more about the four service plans.  

Free

• Cost: Free
• Meeting participants: Up to 3 at one time
• Video streams: 3
• Features: Screen sharing, internet calling, individual mute, chat, file transfer and 10 whiteboards  

Lite

• Cost: $10 per host, per month
• Meeting participants: Up to 5 at one time
• Video streams: 0
• Features: Unlimited meetings, no time limits, personal links and backgrounds, mouse sharing, meeting locks, reporting, chat and the ability to send files  

Pro

• Cost: $20 per host, per month
• Meeting participants: Up to 50 at one time
• Video streams: 10
• Features: Everything in the Lite plan, plus recording, 50GB cloud storage, scheduling, annotation and toll-free dial-in numbers 

Business

• Cost: $30 per host, per month
• Meeting participants: Up to 250 at one time
• Video streams: 10
• Features: Everything in the Pro plan, plus 1TB of cloud storage, bulk user imports, feature permissions, single sign-on and Salesforce integration.  

All costs are paid on an annual basis. Join.me offers a 14-day free trial that permits up to 10 meeting participants in a video conference.

Features 

Join.me includes the essential features a business needs in a video conference service, along with additional useful and more advanced features. One of the most useful is screen sharing, which allows presenters to show participants their own screen in real time, making presentations easier to explain and more engaging. 

Join.me also lets users choose a personalized URL, and the service includes video recording and storage, digital whiteboards, one-click scheduling, access via a mobile app for an iOS or Android mobile device, and administrative controls over user permissions.  

Presenter swapping is another nice ancillary feature. This allows one presenter to pass control to another in the middle of the meeting. All participants are displayed through the use of meeting bubbles, which allow you to see other participants on the call in real time.  

For those who can't join by video, Join.me can provide dial-in numbers so they can listen in on the meeting's audio. Join.me offers local dial-in numbers in the U.S. and 50 countries worldwide, as well as toll-free numbers. 

Join.me maintains a solid list of third-party applications; it can integrate with major products like Microsoft Outlook, Google Calendar, Salesforce and Microsoft Office.  

The company also offers a developer page and open API so that Join.me can integrate with additional applications, even ones your company develops in-house.

Join.me Pros and Cons 

For all its features, Join.me is very easy to use. The simplicity of the software is a big plus, especially for first-time users learning to navigate the platform. Join.me requires minimal training; most users could familiarize themselves with the interface fairly quickly. 

The most commonly used options are featured in a central panel that allows users to send email invitations, mute and unmute participants, turn their own camera on and off. This is also where a host can choose to share their screen with attendees. 

Also worth noting is the company's customer support. Join.me offers excellent support over the phone and via email.  

The biggest downside to Join.me is its limit of 10 video feeds, even on the highest tiered plan. While more than 10 people can attend a meeting, only 10 can be on camera at a time. The 10-video-feed limit was among the lowest we found in our research of video conference solutions.

Customer Support 

Join.me offers both phone and email support, although the website encourages users to search the FAQs and online resources to troubleshoot on their own. Technical support is available around the clock from 7:30 p.m., ET, on Sundays to 9 p.m., ET, on Fridays, which is a high level of availability compared to some other services in our reviews.  

In our experience with Join.me, its customer service representatives were knowledgeable, responsive and friendly, and we came away from each conversation satisfied that our questions had been answered accurately.  

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