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JumpCloud Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 06, 2018
Home
> Technology
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Not only is JumpCloud free, it offers a range of the most important features we looked for in the SSO solutions we reviewed. Every JumpCloud plan includes every feature, meaning as long as you remain below 10 users, you have access to the full SSO solution for free, forever. For companies scaling beyond 10 users, consider our best picks for SSO solutions for small businesses and enterprises.

JumpCloud

JumpCloud

The Best Single Sign On Solutions of 2019

The Verdict

JumpCloud's free version for up to 10 users offers an unprecedented level of detail for a free SSO solution, making it our best pick. For companies that scale beyond the free version, the affordable paid plan still delivers the same quality experience.

To see all of our recommendations for single sign-on solutions, visit our Best Picks page.

Pricing

JumpCloud offers competitive pricing, including an always-free version that maintains access to every SSO feature for up to 10 users. For 10 or more users, JumpCloud offers a professional pricing package starting at $10 per user, per month ($7.50 when billed annually) and includes the first 10 users for free. Both plans enable users to take advantage of every feature JumpCloud offers, some of which are listed below. The company offers a 30-day free trial on paid packages so you can take it for a test spin before subscribing.

Key Features

Here are some the features that come with your JumpCloud subscription:

User management: JumpCloud offers administrators a number of ways to manage users, including its central Directory as a Service (DaaS), which can tie users to the applications, devices, and networks needed for them to work productively. Users are easily managed by creating or importing accounts to the JumpCloud console, where they can be mapped to different devices, apps, and networks. Administrators can also utilize groups to manage several users simultaneously.

Access control: JumpCloud makes it easy for administrators to control the levels of access for each user or groups of users. By leveraging the central JumpCloud console, administrators can quickly grant and manage access throughout all applications, devices, and networks. The console also enables administrators to regularly change credentials and terminate old users, such as former employees who have left the organization.

Integrations: Applications can be authenticated with JumpCloud using LDAP, SAML and JumpCloud's own REST API. JumpCloud offers integrations with Google's G Suite applications, Microsoft Office 365, and the organization's preferred active directory.

JumpCloud has consistently high user satisfaction ratings across several review platforms. Customers often refer to JumpCloud as "useful," "effective," and "reliable." One IT professional noted that switching to JumpCloud over the organization's old solution had made the identity and access management process better across the board. 

Drawbacks

While JumpCloud offers a comprehensive free version, it only maintains two pricing packages, which gives organizations fewer options than other companies. However, both the free and paid versions of JumpCloud offer every feature, meaning the lack of choice in pricing packages won't affect the level of service.

Free account holders also experience limited support from JumpCloud. Full support assistance is provided for the first seven days after sign-up, but ongoing support is limited to knowledge base research and analysis of critical defects. Full support is available for free users but requires requesting and signing a support contract from the sales department.

Editor's Note: Looking for information on SSO solutions? Fill out the below questionnaire to be connected with vendors that can help.

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JumpCloud

JumpCloud

The Best Single Sign On Solutions of 2019

The Verdict

JumpCloud's free version for up to 10 users offers an unprecedented level of detail for a free SSO solution, making it our best pick. For companies that scale beyond the free version, the affordable paid plan still delivers the same quality experience.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.