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Liberty Mutual Review

By Chad Brooks,
business.com writer
| Updated
Sep 25, 2019
Image Credit: fizkes / Getty Images
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Whether your business is a sole proprietorship or a large multinational company, Liberty Mutual business liability insurance has the worldwide presence and expertise to protect you, your employees, and your company from lawsuits that range from slips and falls to injuries resulting from using your product. The company has local agents who understand regional business climates, and they can help you determine the best coverage for your business.. Liberty Mutual has been in business for more than 100 years and is the fifth largest property and casualty insurer in the U.S.

Liberty Mutual

Liberty Mutual

The Best Business Liability Insurance Providers of 2020

The Verdict

Liberty Mutual provides policies that meet the needs of a wide range of business sizes and types.

To view all of our recommendations for business liability and workers' compensation insurance, visit our best picks page.

Types of Insurance

Liberty Mutual offers a wide range of commercial insurance options for businesses of all sizes in several industries.

The company's general liability policy covers expenses you could incur from out-of-court settlements, litigation and court judgments resulting from someone being injured at your business. It can also protect you from someone whose property is damaged while at your business.

The insurer also sells an excess liability policy for mid-size and large corporations that is  designed to protect businesses from a catastrophic liability claim. These are for claims that can't be covered under an original liability policy or an umbrella policy. Excess liability coverage can cover up to $50 million in damages.

In addition, there is a business owner's policy (BOP) that combines both property insurance and general liability insurance into one policy.

Other types of insurance Liberty Mutual provides include commercial auto, equipment breakdown, inland marine, surety bonds, reinsurance and third-party administration.

You can purchase workers' compensation insurance from Liberty Mutual. This coverage provides protection for your company and employees when a worker is injured on the job. Employees can receive medical care (plus the necessary medications) without any out-of-pocket expenses.

Liberty Mutual's independent agents and brokers are available to answer your insurance questions, give you a rate quote and help you select the coverage you need. Direct insurance companies typically offer online quotes, but Liberty Mutual does not. However, it can be useful to talk to a local agent who knows the company's product and services. They may understand your risks and needs better as a result of your personal interaction.

Claims Process

Regardless of the type of claim you have, they can be filed 24/7 by phone or online.

Once a claim is filed, it is assigned to one of Liberty Mutual's specialized claims handlers. Each claim representative works in the insurer's dedicated general liability, auto, property, and workers compensation units. Claims are assigned to one of these units based on type of claim and potential severity. This is designed to help ensure that the best person is always assigned to the case.

All of Liberty Mutual's claims adjusters have access to regional medical directors, legal personnel, fraud specialists, data analytics and a predictive model, among other tools, to help resolve each claim in a timely and fair manner.

Claims adjusters are located in regional offices throughout the U.S., so they have a clear understanding of the jurisdiction and any state-specific requirements that may apply to your case.

Customer Support

You can reach Liberty Mutual by phone or by filling out a contact form on its website. There is a link on its website to connect you with a local agent in your area.

The Liberty Mutual website also has a page that offers the best contact resources for various issues, such as billing, claims, employee benefits, regional offices and workers' compensation risk services.

Liberty Mutual is an accredited member of the Better Business Bureau (BBB) with an A rating. There have been more than 1,100 complaints filed against the company in the past three years. Additionally, according to the BBB, there have been two lawsuits against the company in California and Massachusetts. While both cases were not related to commercial insurance, they both resulted in Liberty Mutual having to pay settlements of $925,000 and $50,000 respectively.

Editor's note: Need business liability or workers' compensation insurance for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

Liberty Mutual

Liberty Mutual

The Best Business Liability Insurance Providers of 2020

The Verdict

Liberty Mutual provides policies that meet the needs of a wide range of business sizes and types.

Chad Brooks
Chad Brooks
See Chad Brooks's Profile
Chad Brooks is a Chicago-based writer and editor who has spent more than 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014.