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Martini, Hughes & Grossman Review

By
Skye Schooley
,
business.com writer
|
Apr 24, 2019
Home
> Finance
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Martini, Hughes & Grossman (MHG) has extensive experience collecting debt in almost every industry. It can help your business with consumer collection, commercial debt collection and government collection. MHG provides debt collection for local, national and international industries.

Martini, Hughes & Grossman

Martini, Hughes & Grossman

The Best Collection Agency Services of 2019

The Verdict

Martini, Hughes & Grossman (MHG) is a multilingual collection agency that utilizes a soft audit approach to collect on consumer, commercial and government accounts. Further, MHG discloses all of its rates on its website.

To view all of our recommendations for collection agency services, visit our best picks page.

Fees are contingency based, so MHG receives a percentage of the collected debt, based on a variety of factors. Standard 30-day to one-year past-due fees range between 20 and 25%, whereas international and one-year-plus accounts may be charged at 35 to 50%. Second placement accounts and judgments, as well as accounts under $1,000, are charged a 50% percent fee, and returned merchandise is charged at half of the normal fee. MHG offers large volume discounts. You can cancel with MHG, but you will pay to pay a fee.

This agency offers nearly all of the services we sought out in a collection agency, including skip tracing, foreign collections, prelitigation and private investigators. However, it doesn't have an online portal where you can check on the status of your accounts. Martini, Hughes & Grossman is an accredited member of the Better Business Bureau with an A rating.

Best Features

If you are seeking debt collections on international accounts, MHG has collectors fluent in English, Spanish, Portuguese, French and German on staff. Further, this agency has international collectors who are educated in traditional collection practices and versed in FDCPA and HIPAA compliance.  

MGH agents offer a tailored method of collecting on past-due accounts. It has a soft audit approach that it will customize for your clients so you continue to maintain a good, business relationship with the debtor. Although MHG specializes in collecting high-balance B2B debt, it also collects debt owed by individual consumers or government-related debts. If needed, MHG can tailor its approach to include asset and liability assessments, UCC filings, skip tracing or a private investigator. Complicated cases, like construction debt collection, may be well suited for MHG because of the agency's approach to debt collection and since legal remedies vary from state to state.

As we learned when researching dozens of collection agencies for our review, many don't disclose their pricing. MHG breaks down its fees on its website. This is especially beneficial for businesses looking to quickly compare the best-priced agencies.

Limitations

Many collection agencies offer an online portal where you can check on your account and where past-due accounts can make payments. MHG doesn't have a robust online portal. Although you can access a page called Client Portal on the agency's website, you can't use it to submit new accounts, and your customers can't make payments. Instead, users must download a PDF from the portal, complete the form and send it via fax or email. For MHG customers, this means you can't view the status of your current accounts online. Instead, you receive reports on accounts bimonthly.  

MGH collects consumer, commercial and government debts; however, it does not explicitly state which industries it serves and specializes in. This can be inconvenient for business owners whose business may be in a specialized industry who are seeking a suitable agency that can collect on past-due accounts.  

Industry Focuses

Martini, Hughes & Grossman provides debt collection services for a variety of industries, including government-related entities, which are often complicated and notoriously difficult to collect on.

You can reach MHG to learn more about its services and specialties by calling or submitting an online request. 

Editor's Note: Looking for a collections agency to help your business recover customer debt? Click the Compare Quotes button below to have our vendor partners contact you with free information.

 

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Martini, Hughes & Grossman

Martini, Hughes & Grossman

The Best Collection Agency Services of 2019

The Verdict

Martini, Hughes & Grossman (MHG) is a multilingual collection agency that utilizes a soft audit approach to collect on consumer, commercial and government accounts. Further, MHG discloses all of its rates on its website.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.