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MetroFax Review

By
Andrew Martins
,
business.com writer
|
Jul 08, 2019
Home
> Technology
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MetroFax is an online fax service that you can access via desktop, mobile app or email platform. We found MetroFax's service to be intuitive and easy to use, but users report billing and cancellation issues. It has a full slate of features and a 30-day free trial.

MetroFax

MetroFax

The Best Online Fax Services of 2019

The Verdict

MetroFax is a comprehensive fax service, but like other j2 Global-owned faxing solutions, it has had some mixed customer satisfaction reviews, specifically around billing and cancellation.

To view all our recommendations for online fax services, visit our best picks page.

Pricing

MetroFax is priced competitively and has three service tiers for businesses with varying fax usage. A discount is available if you pay annually rather than monthly. There are no setup fees. The company does not charge any early termination or activation fees either and does not require a contract.

  • The Essential plan costs $7.95 per month and includes 500 pages of incoming or outgoing faxes.
  • The Value plan costs $12.95 per month and includes 1,000 pages of incoming or outgoing faxes.
  • The Professional plan costs $35.95 per month and includes 2,500 pages of incoming or outgoing faxes.

The charge for additional pages beyond your service level is one of the lowest in our review at 3 cents per page. Sending a fax internationally carries a small charge based on its destination. You can sign up for a toll-free number at no extra charge.

MetroFax Features

MetroFax supports both inbound and outbound faxing, allows you to send faxes to multiple recipients simultaneously, and has a centralized client portal with administrative permissions. It gives you the option to use your existing fax number, or you can choose from local and toll-free fax numbers if you need a new one. Users can digitally sign documents before sending them.

MetroFax integrates with popular office software, including Microsoft Outlook. In this scenario, sending faxes from your email is similar to sending an email attachment.

The faxes you send and receive with MetroFax are stored in your account database for as long as you're subscribed to the service. The service automatically converts all faxes to PDF and TIFF files, so you can easily access your faxes, regardless of how they were sent.

MetroFax's website has a FAQs page that may be useful if you have issues with the service and want to find answers on your own. Demos and tutorials are also available.

Limitations

In 2013, MetroFax was acquired by j2 Global Inc., and since then has had numerous consumer complaints. The Better Business Bureau reports that MetroFax has a "pattern of complaints concerning consumers having charges automatically withdrawn from their bank accounts without notice on a monthly basis after making a one-time purchase. Consumers also allege having difficulty canceling their accounts online or by phone."

Additionally, MetroFax's service lacks the ability to schedule faxes, but given the accessibility of MetroFax's mobile platform, and the fact that few services in our review offer this feature at all, this is not a significant barrier.

Additional reporting by Adam Uzialko.

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MetroFax

MetroFax

The Best Online Fax Services of 2019

The Verdict

MetroFax is a comprehensive fax service, but like other j2 Global-owned faxing solutions, it has had some mixed customer satisfaction reviews, specifically around billing and cancellation.

Andrew Martins
Andrew Martins
Andrew Martins is an award-winning journalist with a Bachelor of Arts in journalism from Ramapo College of New Jersey. Before joining Business.com and Business News Daily, he wrote for a regional publication and served as the managing editor for six weekly papers that spanned four counties. Currently, he is responsible for reviewing tax software and online fax services. He is a New Jersey native and a first-generation Portuguese American, and he has a penchant for the nerdy.