MetroFax lets you send faxes through the internet via a mobile device, desktop computer or email attachments. Our testers found that this online fax service's web and mobile platforms are the easiest to use out of the ones in our review. Additionally, MetroFax offers nearly all of the features we looked for in an online fax service.
MetroFax's website has an expansive knowledgebase and a helpful FAQs page that may be useful if you have issues with the service and want to find answers on your own. Demos and tutorials are also available.
If you need additional help, you can reach out to a customer service representative via live chat or the phone. In our experience, email is also an effective way to communicate with MetroFax. When we reached out for help and information, representatives responded to our emails quickly and with thorough answers to our questions.
In our hands-on tests of both the desktop and mobile platforms, our testers found that MetroFax is the easiest program to use and is intuitive to learn. This online faxing platform earned the highest ease-of-use scores in our review. Its tools are easy to find and install, and the learning curve is small. You can start sending faxes right after signing up for the service, since you don't have to spend a lot of time figuring out the system. Relative to the other services in our review, MetroFax takes a short time sending and receiving faxes. It sends you a confirmation notice when your fax has been delivered, so you don't have to wonder if your faxes made it through the system.
You can add electronic signatures and custom cover pages to your faxes in the platform prior to sending them. You can send documents to more than one recipient at a time if needed. MetroFax also integrates with Microsoft Outlook, which lets you send faxes from your email accounts. In this scenario, sending faxes from your email is similar to sending an email attachment. You have to pay a small additional charge to fax internationally, though you can sign up for a toll-free number at no extra charge. MetroFax only lacks one feature we looked for in our review, which is the ability to schedule faxes for a future delivery. Few services in our review offer this feature, however.
MetroFax stores your sent and received faxes in your account database for as long as you're subscribed to the service. The service automatically converts all faxes to PDF and TIFF file types, so you can access your faxes regardless of how they were sent.
MetroFax is priced competitively with a month-to-month charge of $7.95 per month. This pays for 500 total pages for either sent or received faxes. The charge for pages over 500 is one of the lowest in our review at 3 cents per page. MetroFax is easy to set up, so you don't have to pay any setup fees.
With its competitive pricing and full set of features, MetroFax is a great online fax service for small businesses. There are no long-term agreements or hidden fees for you to worry about, and it charges relatively little for its service. The faxes you send through MetroFax are secure. For these reasons, MetroFax is a good fit for many businesses.
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