By Andrew Martins, business.com Writer | Updated Mar 26, 2020
All online fax solutions can mimic a fax machine, but only some make it widely available to multiple users. mFax is our pick as the best online fax service for multiple users because it is a flexible solution for small businesses that need fax account access for multiple employees.
To view all our recommendations for online fax services, visit our best picks page.
Like most fax providers, mFax has multiple pricing tiers. Each service tier offers a slightly different package and is available on a monthly or yearly basis. There is no setup fee and no long-term contract to sign, so small business owners looking to use the online faxing services can sign up on mFax's website without fear of being locked into a multiyear agreement.
If you want to give multiple employees access to the fax system, you need to sign up for the Team tier or higher. The Solo tier, as its name suggests, does not allow for more than one user per account. Each plan comes with a toll-free number, with the option to add more numbers for an additional monthly fee.
Here's what it costs to use mFax as your online faxing solution:
- The Solo plan costs $9 per month (or $84 per year) for 250 pages and supports one user. Additional pages cost 10 cents each. Additional toll-free numbers cost $5 each per month.
- The Team plan costs $25 per month (or $240 per year) for 500 pages and supports up to five users. Additional pages cost 8 cents each. Additional toll-free numbers cost $4 each per month.
- The Business plan costs $50 per month (or $480 per year) for 1,000 pages and supports up to for 15 users. Additional pages cost 6 cents each. Additional toll-free numbers cost $3 each per month.
- The Infinity plan costs $95 per month (or $960 per year) for 2,500 pages. It supports up to 50 users and allows you to add even more users for $2 each per month. Additional pages cost 4 cents each, and additional toll-free numbers cost $2 each per month.
Along with these service tiers, mFax offers an Enterprise plan that allows you to customize the service to fit your business faxing needs. You can call the company and speak with a sales representative to discuss your options.
In addition to its easy-to-use web interface and the ability to both send and receive faxes, mFax includes some features by default that other online fax providers charge extra for. All service tiers include a toll-free fax number and support both email-to-fax and fax-to-email functionality. It also has a free print-to-fax driver for your computer, giving users the ability to send faxes directly from any program with printing capabilities.
Users access their accounts through an intuitive web portal that's set up like most email clients. It has a set of folders where all incoming and outgoing faxes are stored. All files are encrypted and stored in the cloud. You can add tags to each message for easy searchability later.
Team-level accounts and higher come with administrator tools that you can use to manage several aspects of an account, such as by adding new fax numbers, adding and removing users, and editing user-level settings.
For small businesses that aren't entirely sold on getting rid of their in-office fax machine, mFax offers a VoIP adapter called a FaxBridge. Once set up, the adapter connects your existing fax machine to mFax's servers instead of a physical phone line. The device costs $175 plus tax but could save your business some money, depending on how much you were paying the telephone company for a dedicated fax line.
During our evaluation process, we called mFax's customer service hotline and posed as a prospective customer with a number of questions. The customer service representative we spoke with was professional and answered each of our questions politely and thoroughly. The rep only went into greater detail on mFax's offerings when asked and did not attempt to pressure us into costlier services.
Small businesses that need to send and receive faxes internationally may need to look elsewhere, as mFax's international faxing services are currently very limited (still in beta). Aside from the U.S. and Canada, users can only send documents to recipients in 23 countries.
Furthermore, faxes cannot be edited or signed online before sending. In its current form, you must print, sign and scan a document before faxing it. Users looking for the convenience of a digital signature feature and hoping to reduce paper waste should keep this omission in mind.