Micromat's Techtool Pro 9 offers Mac hard disk recovery software as part of its suite of computer maintenance programs. This comprehensive package is a good idea if you need a comprehensive program, but the overall recovery rates were not as good as other dedicated data restoration programs, making it a less attractive choice if you just want to find lost files.
Perhaps because it has so many extra tools, our testers did not find it as easy to use as other software. Even though the interface is clean and colorful, the data recovery features were buried under other actions and system tests. It does work quickly, which is a nice feature, though one we note for information only, as we found no correlation between speed and recovery success.
To test the recovery, we simulated the two most common data loss scenarios: files lost due to accidental deletion or corruption of the file path and files lost due to reformatting. Techtool Pro 9 recovered 92% of lost image files and 94% of reformatted image files, which was below the 98% average for all applications. It did even worse salvaging documents, recovering a mere 60% of lost document files and 75% of reformatted document files. (By comparison, the average was 85%.) For media file recovery, it ranked second to last of the products we reviewed. It retrieved 48% of lost video and music files and just 45% of reformatted media files. Compare that to the 73% overall average of all applications.
We did find that most recovery programs found different files with each scan, so if you don't find the files you needed with the first scan, try again.
Despite its performance in recovering deleted files on the Mac, Micromat Techtool Pro 9 has features that make it worth considering. Its other tools help the computer guru or IT staff in charge of many computers in the office. For example, it lets you conduct performance and memory tests and monitor hoard drive health. With the multiple user licenses, you can install it on several computers. It's not compatible with RAID systems. This may be a minor issue, as RAID systems store redundant copies of information, anyway.
Micromat does a great job with customer service and providing technical support options. The company website has a knowledgebase with user manuals. You can contact the company's customer support representatives by phone or email. It lacks a live chat option but offers a community forum for expert and peer help.
Micromat Techtool Pro 9 is not the best choice if your focus is in recovering lost files. However, it offers a suite of tools that addresses overall hard drive health.
Contributing Reviewer: Karina Fabian
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