MobileIron provides a combination of cloud and on-premise features to create a versatile enterprise mobility management platform. The service provides plenty of security options for application management as well as content management and productivity apps. MobileIron's EMM consists of multiple components to ensure you data and applications are secure; your organization's workflow remains efficient and your employees enjoy their privacy.
View all our recommendations for mobile device management (MDM) solutions on our best picks page.
Best for Windows
MobileIron comes built with Windows 10's unified desktop and mobile ecosystem in mind. Thanks to the framework of Windows 10 being virtually the same on mobile as it is on desktop, it has simplified app management, since development is no longer fragmented between two different operating systems. Developers simply need to make them dynamic and scalable.
MobileIron Bridge is the platform's component for managing Windows 10 PCs and mobile devices under the same roof, treating these devices as interchangeable. IT can push out applications for both types of devices and can set the same policies and compliance enforcement on PCs that they can on mobile. MobileIron is optimized for Window 10 in several respects:
- Enrollment – Multiple mobile and desktop devices, whether they're company owned or BYOD, can be enrolled without having to be connected to the network. A terminal for Windows users allows them to enroll their own devices.
- Apps – Thanks to a unified Windows 10 app store, admins can distribute apps for any device through an enterprise app store. Win 32 apps and most mobile apps can be contained in this private storefront. This allows for faster app distribution and faster updates. Blacklisting and whitelisting applications is simplified, allowing for admins too simply select the desired applications rather than setup a framework for banned or allowed programs within the container.
- Automation – MobileIron can automate certain tasks such as pushing out critical updates and management tasks such as reporting and compliance checks. Security certificates can be designated to all or only certain users and pushed out as they're updated or their roles shift.
- Office 365 – Microsoft's cloud-based suite of office software blends well with MobileIron and allows your organization to secure all your office data that's used with Office 365. The platform uses multiple layers of security to check compliance to make sure only the right people are accessing company data. It checks the user, device and application, and if all three are certified, then they can access the data.
Like other apps, Office 365 apps are distributed to enrolled devices securely and into the contained environment. While data in the cloud is protected through encryption, cached data used by the apps is kept and protected in the containerized environment. MobileIron Access is the primary authentication application for allowing users to access the apps and data. It checks compliance while also serving as a single sign-on gateway for easier login and convenience.
Plans and Pricing
MobileIron's EMM and MDM solution is available in three different tier plans. The EMM Silver plan comes with Core, Sentry and Apps@Work components, which is good for small businesses that only need a few devices covered and don't have need for many productivity applications.
EMM Gold plan features the main components as well as AppConnect for cloud access, Email+ for secure emailing, Docs@Work for productivity and Web@Work for secure web browsing. This is best for small to medium businesses that need secure productivity apps that keep their data encrypted.
EMM Platinum is the top tier plan that includes everything from the previous plans as well as Help@Work for interacting with your IT staff. It also includes Tunnel, which further protects business data with VPN connectivity. MobileIron Bridge can be added to your package for an additional cost.
MobileIron's Core interface provides functionality for mobile device management (MDM) as well as application management and content management. The MDM component allows you enforce security policies for all your endpoints, whether they're on your organization's devices or your employee's personal devices.
You can set policies to make sure your endpoints aren't being abused and enforce wrongdoing immediately. You can block jailbroken and noncompliant devices automatically based on your preset policies. Business data is roped off and protected by only making it accessible through secured apps. You can also make it so devices have access to your corporate Wi-Fi or VPN.
MobileIron Threat Defense is the service's mobile endpoint threat detection and response program that guards against cyberattacks and removes them from the device. It uses machine-learning algorithms to detect and eliminate zero-day attacks, meaning unknown types of threats. MobileIron defends against attacks on the device, network attacks and malicious apps.
The application automates updates and reports, informing you of potential threats and suspicious activity. To fully secure the endpoint, Threat Defense acts as an endpoint protection and anti-malware program for the entire device, both within and outside the container. The device doesn't have to be online for the program to defend against threats as these processes all take place within the endpoint.
If a device is lost or stolen, or the device's owner leaves the company, IT can selectively wipe business data from the device. Users also have this functionality, allowing them to wipe data from their own devices from another if they suspect that it's compromised. Other security features include multi-factor authentication for accessing secured apps.
Portals and Apps
MobileIron Access grants them access to your company's approved applications. The MobileIron Marketplace contains many applications that are integrated and reinforced by MobileIron's security. Users access the list of curated and approved apps through an application called Apps@Work, which IT can populate with apps from the marketplace as well as apps from the regular Apple, Google and Microsoft app stores. This also contains a single sign-on feature, allowing users to input a single pin to open their work apps. Polices for the organization are enforced through the app, such as a ban on copy and paste, and only allowing certain files to be opened with certain applications.
The content application Docs@Work allows administrators to push out permissions for files out to users. The app informs users of new documents assigned to them and their permissions such as read-only or editing and sharing privileges. This productivity app integrates with other workflow and file sharing programs within the container such as Office 365, Box, Salesforce and many others.
The content hub gives users a secure line to content as well as company email. If content is stored on the cloud, the app creates a secure tunnel to the cloud storage through per app VPN. Email+ is MobileIron's dedicated personal information management tool which allows you to secure business email, contacts and calendar.
Web@Work is a web browser for enrolled devices to access internal web resources. If you have web-based applications such as a CMS that can only be accessed by authorized users, Web@Work provides a secure tunnel for remote users to access it on their device. Like other MobileIron applications, admin can set polices based on groups or individual users that restricts accessibility for certain locations. Information including browser cache, cookies and history are encrypted behind the container and can be remotely wiped if necessary.
Another helpful application is Help@Work, a feature that allows your end users to directly reach out from the device to your IT department and request help. The tool allows users to send support tickets to IT, who can then remotely check the device's diagnostics and enable screen-sharing. This makes internal support more efficient by creating a singular platform where users can submit requests for help.
These applications work together and integrate, allowing you to seamlessly transition between different applications, such as opening a web link in Email+ to Web@Work.
MobileIron provides customer support through phone and email as well as a support portal, where customers have access to several resources. These include an extensive knowledgebase, a community forum, complete documentation of products and the option to open support cases with MobileIron's technical support staff.
Our experience with customer support was positive. The representative we spoke with gave us informed answers to our questions, and took an interest in our needs and what type of solution we were interested in. We weren't pressured into a sales decision right away and were instead treated cordially by the representative.
The company also offers in-depth training on their platform and EMM with their MobileIron University Program. They provide in-person or virtual classroom lessons with an instructor to train employees on all aspects of MobileIron, allowing you and your IT staff to become experts with the platform.
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