NCR Silver Review
By Lori Fairbanks, business.com Writer | Updated Jan 06, 2020
NCR, a leader in the point-of-sale industry, was founded in 1884 as the National Cash Register Company. It provides POS solutions for financial, hospitality, retail and travel corporations. It's the No. 1 global POS software provider for the retail and hospitality industries and the No. 1 provider of multi-vendor ATM software. For small businesses, it offers NCR Silver, a capable cloud-based POS system that has a good mix of features and reliable customer service.
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With your account, the company provides 24/7 support, remote setup assistance, all software updates and continuous learning opportunities. The system is suitable for many business types, with one or multiple locations, and offers two versions of its software: NCR Silver Essentials and NCR Silver Restaurant Pro. If you have a retail store and prefer to work with a value-added reseller, NCR also offers NCR Counterpoint.
NCR Silver Pricing and Terms
NCR is upfront about its pricing, with details easy to find on its website. Such pricing transparency is admirable, as it gives you an idea of whether the system is in your price range.
POS Software and Hardware
NCR Silver now bundles its software and hardware together, with a two-year contract. Some bundles include a monitor, while others come with a stand that you can use with your own iPad. All include POS software, NCR Silver Concierge service, software upgrades, training, 24/7 customer support and free FedEx standard overnight shipping. Here's what the different bundles cost.
NCR Silver Essentials bundles:
- The iOS Vault Bundle (available for both 9.7-inch and 10.2-inch iPads; iPad not included) costs $79 per month and includes a stand, cash drawer, receipt printer, magstripe reader and cable. Additional stations cost $48 per month each.
- The PX10 Core Bundle costs $135 per month and has a built-in 10-inch display, 7-inch customer-facing display, cash drawer, receipt printer, magstripe reader and cable. Additional stations cost $75 per month each.
- The PX10 Full Bundle costs $149 per month and includes all of the hardware in the PX10 Core Bundle plus a scanner. Additional stations cost $89 per month each.
NCR Silver Restaurant Pro bundles:
- The iOS Vault Bundle (available for both 9.7-inch and 10.2-inch iPads; iPad not included) costs $149 per month and includes a stand, cash drawer, receipt printer, magstripe reader and cable. Additional stations cost $64 per month each.
NCR Silver's restaurant subscription is priced higher than many of its competitors', which is something to consider if you have a tight budget, but it includes a loyalty program, email marketing, and multi-store management – services that usually cost extra.
NCR Silver has a strong selection of features, including email marketing and loyalty tools that usually cost extra. It's regularly updated for no additional cost, so you'll always have the most current version of the software.
The system can track inventory – including raw ingredients with the NCR Silver Restaurant Pro version of the software. You can set it to send alerts when your stock is low. However, it doesn't manage vendor information or help you create purchase orders.
NCR Silver has a customer database you can use to gather contact information for your marketing efforts. Unlike the many POS systems that charge extra or rely on third-party integrations, NCR Silver has built-in email marketing, social sharing and loyalty programs, allowing you to send coupons and promotions to customers and post on Facebook and Twitter directly from the system – all automatically included in the subscription. It generates reports that can help you evaluate how your email campaigns are performing.
You can add employees to the system and assign them user roles that determine what information they can access and a four-digit PIN they can use to clock in and out with NCR Silver's built-in timeclock. There are five preset user roles, which you can adjust as needed with just a few clicks.
NCR Silver has real-time reporting with an at-a-glance dashboard and multiple prebuilt reports, including one that shows you daily and hourly sales data to help identify your busiest times so you can schedule enough staff. It also has a category items list that shows your best- and worst-selling products, and an item sales report that shows how items perform over a specified time period, which can help you identify popular seasonal items. You can export your report data as an Excel spreadsheet. An add-on called NCR Console is available to provide more advanced reports if you need them.
NCR Silver doesn't offer as many integrations as its competitors, but it works with QuickBooks, Xero, Paychex, PassMarket and LevelUp. APIs are also available, so you can create custom integrations for your POS system.
NCR Silver Restaurant Pro manages table mapping, menus, orders and tabs. It tracks the time it takes for an order to be served after it's been ordered, and an item countdown feature shows servers how many servings of limited-item dishes are still available. Servers can add notes to orders to notify the kitchen staff of special requests or customer allergies. It has a happy-hour feature that sets automatic discounts for timed events and also supports catering, online orders, and delivery management.
As with most of the iPad POS systems we reviewed, you have a choice of payment processors with NCR Silver, which is an important factor if you're currently under contract with a processing company or you want to shop around for a good deal.
NCR Silver's customer service is one of its strengths. It provides 24/7 support, and you can call, text, email or chat online with the company's customer care agents. It has remote assistance for installation and training, and it can also provide onsite support if needed. If you have a hardware failure, it can ship replacement parts to you overnight. Its online resources include a searchable knowledgebase, FAQs and a blog.
NCR Silver's monthly subscription fees begin at the high end of the spectrum for the systems we reviewed. Still, as it includes POS hardware (minus iPads), features that usually cost extra, and robust customer support, it could be worth the price for many businesses.
In addition, it's missing some restaurant-specific features, such as reservation management and menu item images. The software also doesn't time how long it takes tables to turn, which would've been convenient for managers trying to monitor the attention servers pay to tables.