Nextiva vFax, our best pick for online fax services, offers affordable payment options and plans so that you can find the software that best matches your business's needs. You can send faxes with Nextiva to traditional fax machines or email addresses. You can also send faxes with a traditional fax machine if you're looking for a better way to send faxes but don't feel ready to move completely online yet.
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Nextiva vFax offers three tiers of pricing plans, each priced affordably compared to the competition. Each plan comes with a 30-day free trial so you can test out the service.
- Single User: This plan costs $4.95 per month when billed annually and includes 500 pages per month in incoming or outgoing faxes.
- Small Business: This plan costs $12.95 per month when billed annually and includes 1,000 pages per month in incoming or outgoing faxes.
- Business Pro: This plan costs $29.95 per month when billed annually and includes 3,000 pages per month in incoming or outgoing faxes.
Nextiva vFax also maintains one of the lowest overage rates we came across at just 3 cents per page over your allotted total based on your pricing plan. For an additional one-time fee of $150, you can purchase Nextiva's Fax Bridge, which allows you to print faxes in the event you're not yet ready to cut the cord with your fax machine entirely.
Nextiva is a fairly simple service that nevertheless offers the most useful features. In addition to the ability to send and receive faxes online through either email or a secured client portal, Nextiva allows you to add as many users as you need to your fax number. You can also port an existing fax number, meaning you won't have to change any business cards or notify your contacts that your number is changing. For an additional $4.95 per month, you can add another fax number as well.
Nextiva's simplicity also means it is easy to navigate and learn. Users simply log in to the secured client portal or their email account and can send faxes and review any that have been received. The portal is straightforward, much like an email platform, with an inbox, outbox, and a list of settings users can change. There is little to no learning curve.
If you need help setting up your service or working something out in the online platform itself, you can reach out to Nextiva's customer support representatives. You can reach them via live chat, phone or email. A FAQs page is also available on the website; you may be able to find answers to your inquiries there.
Nextiva offers 24/7/365 customer service, including phone, email and a highly responsive live chat feature. Our customer service experience with Nextiva was exceptional. The representative we spoke with was patient and thoroughly walked us through each of our questions until we truly understood the service. We found Nextiva's representatives to be particularly responsive and enthusiastic, even compared to some of the other highly rated customer service departments in our review.
The only downside we could identify was Nextiva's lack of a mobile application. However, users can access the service on their mobile device via email instead. This is not uncommon for online fax services and shouldn't weigh too heavily on an ultimate decision as to whether to partner with Nextiva.