NexTraq offers a variety of features, some of the easiest-to-read reports in our review, no vehicle minimum and high-quality customer support. These features and more earned it our Business.com Bronze Award for GPS fleet tracking services.
This GPS vehicle tracking service can track the routes your drivers take and the stops they make, and you can view routes and stops in detail in a breadcrumb trail in this service's software. You can also track safety information, such as speeding, harsh braking and harsh acceleration. This service cannot tell you if your drivers are wearing their seatbelts, however.
You can easily tell which driver is in a particular vehicle with this company's driver ID option. While most companies use a key fob for driver ID purposes, this company has a mobile app that your drivers use to tell NexTraq's software what vehicle they're in. This helps you associate a driver's behavior with the right driver, regardless of which vehicle they're in. This service also tracks information on fuel consumption, including idling time.
You can set up this service to tell you maintenance information, such as when an oil change or tire rotation is due. This can help you save money on vehicle repairs since you'll be proactively taking care of your vehicles. However, if an unexpected problem comes up in your vehicle, this service does not provide you with engine fault codes, which would help your mechanics quickly identify the trouble with your vehicle's engine.
This vehicle tracking solution received one of our highest scores for the readability of its reports. Its reports include easy-to-read graphs and charts, and the information presented on each report is comprehensive and easy to understand. You can customize the reports you receive so that you only get the information you need.
NexTraq's software is easy to understand, and its map is highly interactive, allowing you to see even the weather around your vehicles so that you can help keep your drivers safe if there's a storm. You can also let your customers know if a delivery or service will be late due to inclement weather. You can also set up geofences by zip code in the map, and you will receive an alert any time a driver enters the geofenced area.
If multiple people are logging in to the software, you can customize what each person sees on their dashboard. That way, if there's any information you want to keep confidential or that you feel is unnecessary for someone to see, you can keep that data to yourself.
A plus to this fleet tracking system is that it keeps your vehicles' history forever. Most services only keep a record of your fleet's information for a month to 90 days. Having NexTraq keep your data for the lifetime of your account can help you track trends in drivers' behaviors and can help you train your drivers to do better in their performance.
The hardware provided by NexTraq does not require professional installation, which can save you time and money since you don't have to pay an extra person to work on your vehicle. The hardware is also hidden from drivers, so you don't have to worry about your driver tampering with the devices you buy.
There is no vehicle minimum for your fleet to meet in order for you to qualify to work with this company. When you sign on with this service, you must sign a contract for a time of 36 months. This time period is the typical industry standard.
There is a startup fee per unit that you'll need to be aware of. If you decide to cancel service early with this company, you will have a cancellation fee to pay, but the amount of this fee varies.
You can reach NexTraq via telephone or email. Live chat is also available on its website, and you can peruse a FAQs page on the website to find answers to common questions.
We were pleased with the quality of service we received when we reached out to NexTraq to ask questions and test its customer service. Its representatives were responsive to our inquiries via email, live chat and phone. They were also able to answer our questions and explain the company's processes, and the agents were sure to follow up with us with quotes and other information. NexTraq received one our highest scores for customer support.
NexTraq is a stellar service with a variety of tracking features, high-quality software, an especially interactive map, no vehicle minimum and quality customer service. All of these great features make it one of the top GPS fleet tracking services we reviewed.
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