Back to Menu
Connecting You To Opportunity
What can we help you find?
| Login|Sign Up
Back to Menu
Hello
  • Login
  • Sign Up

NueMD EHR Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 22, 2018
Home
> Human Resources
SHARE THIS

We chose NueMD as our best pick for electronic health record (EHR) systems for specialists because of its massive library of specialty-specific templates and its ability to design a custom system for each practice it works with. No matter which specialty your practice is focused on, or if you're a multispecialty practice, NueMD can build an EHR system that is suitable to your needs.

NueMD - EHR

NueMD - EHR

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

Our best pick for specialists, NueMD, has a massive selection of pre-set templates for more than 100 specialties, and its willingness to create even more make it a flexible, customizable solution that is suitable for a practice no matter its focus.

View all our recommendations for electronic medical records systems on our best picks page.

NueMD is a uniquely customizable option because the company builds out systems to the specifications requested by their clients. It starts with pre-set templates that cover more than 100 different specialties, which is far more than even the next closest EHR vendor we reviewed. But even if your preferred templates are not included in that library, or if you use a custom template that you designed, NueMD can work with you to make sure that template is included in the EHR system it builds out for you.

Because their solutions are all custom built, NueMD does not publish pricing online. However, it is easy to contact the sales team to get a quote based on your practice size and needs.

Customizable

NueMD is one of the most adaptable and customizable EHR system we reviewed. The company's design and implementation process is unique to every practice and based on its specific situation and needs. That versatility makes NueMD useful for any practice, but specifically for specialists, whose practices vary greatly in the way they operate and the templates they require.

Even different practices within the same specialty often have very different workflows, and NueMD can be adapted to virtually any practice's culture. If a provider has a specific template they enjoy working with, they can provide it to NueMD, which will ensure it is integrated into the final system.

Once in place, NueMD's EHR systems can be built upon or expanded to scale with the practice, even if the practice adds new specialties or satellite offices. To change the size and scope of the system naturally means the price will change as well, so communicating your intentions to expand with the company before setting the process in motion is critical.

Ease of use

Exactly how easy NueMD is to use depends on the depth and breadth of the system you build out, but it is, overall, relatively easy to learn and navigate. NueMD boasts a modern user interface – which isn't a given in the electronic medical records (EMR) industry – that is laid out in a clean, organized manner. Users should be able to quickly pick up on the layout and find the modules and tools they need, especially with guided support from the company.

At the top of the interface, there are several tabs. These tabs represent different features, including the home screen, patient information, tickets, appointments, a live help tool, and a new chart tab. On the home screen, healthcare providers can see the appointments lined up for the day and can sort between those who have already been admitted and are currently awaiting attention, and those who are scheduled for later in the day or have already been seen. Below the active appointments, the interface displays a list of active tasks, tasks the user has assigned to others, and information about patient encounters.

Under the patient information tab, users can quickly view a patient's name, age, date of birth, and contact information. It also displays their primary and secondary insurance information and the name of the referrer, if one exists. The patient info also displays any allergies, the patient's vital signs captured by nurses at the time of admittance, their history, previous visits, prescriptions and diagnoses. A series of tools also appears, including one to "add a template," along the bottom of the screen. This makes navigating to any major feature during an encounter a quick, simple process that involved minimum clicks.

Finally, NueMD's patient portal enables patients to take an active role in their healthcare by accessing and viewing all their personal information from home or on their mobile device. This information includes lab results, prescriptions, and diagnoses. It also allows patients to request prescription refills and communicate directly with their provider, creating a seamless, ongoing patient-doctor relationship that doesn't end when the in-practice encounter concludes.

Pricing

Obtaining pricing from NueMD must be done on a case by case basis because of the custom nature of its EHR solutions; no pricing is posted online because every solution NueMD builds is different. To get ballpark numbers, we called the NueMD sales team and told them we were part of a small practice of five providers that would be opening soon in central New Jersey. We requested quotes for both a standalone EHR and for an EHR with an integrated practice management system and billing service. We were told that building out a system for our practice would cost, roughly, $1,025 per provider per month for a standalone EHR, with a one-time $250 fee for e-prescribing setup.

For the integrated practice management and billing system, NueMD quoted us $500 per month or 6 percent of all insurance collections, whichever would be higher. In addition, the company would charge $75 per month for the EHR with the e-prescribing function, and a one-time $550 setup and training cost. For the billing service, NueMD sales representatives told us they would reduce the percentage of collections to 5 percent once the practice eclipsed $100,000 in revenue for the month, and then once more to 4.5 percent after it hit $150,000 for the month. The billing service also includes an additional $100 setup fee. NueMD owns their own clearinghouse, so there are no additional fees for the billing service.

The prices we were quoted at are somewhat higher than other EMR vendors we reviewed, but it's important to take into account that NueMD is building out a custom EHR solution that can be tailored to suit specific needs. That also means that prices will fluctuate depending on each practice's requests, as well as your specific situation and the volume of patients you see. Larger practices and hospitals will generally see higher costs, while smaller practices will likely be able to reduce their costs compared to our quotes. A good rule of thumb to abide by is that the more features and more customization you require, the more your NueMD EHR will cost in the end.

Implementation

NueMD's implementation process usually can get any practice up and running in a few weeks. It's not the fastest implementation process we encountered, but considering the custom nature of the product, it's still completed quickly, especially since it's not the slowest one we reviewed. The price we were quoted includes NueMD's VIP setup and training, which ensures that more difficult features to implement, like e-prescribing and integration with other points of care, are done properly the first time. NueMD also provides staff training on how to use the system, which is useful for even experienced practices on a customized system.

Integration

NueMD also offers a wide array of integrations with labs, pharmacies and other points of care. NueMD EHR solutions automatically interface with more than 350 laboratories and insurance companies, and the company can accommodate requests to build out additional integrations as well. For more information on which integrations are automatically included with NueMD's EHR, see this full list of EHRs, imaging centers, labs, and tech companies they partner with. If you don't see your desired integration listed, you can speak to your sales representative or implementation assistance about building out a new integration.

Customer service

Our customer service experience with NueMD was very good. We had the pleasure of dealing with two very pleasant and knowledgeable representatives who walked us through each of our questions and spend a lot of time making sure we understood the features we were investigating. We immediately expressed that we did not want to make any purchasing decisions, but that didn't diminish their interest in our customer service experience.

After the call, we received a follow up message from one of the representatives that included detailed pricing information and features, although we were a bit disappointed with the level of details about the implementation process. Still, the staff provided us with a lot of information to use for our hypothetical practice's search for a suitable EHR system, and we felt that their answers adequately satisfied our questions.

Customer support for NueMD's EHR software is available Monday through Friday, from 8:00 am to 9:00 pm ET. Training staff is available Monday through Friday, from 8:00 am to 5:00 pm ET.

Editor's note: Looking for an electronic medical records system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

SHARE THIS
NueMD - EHR

NueMD - EHR

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

Our best pick for specialists, NueMD, has a massive selection of pre-set templates for more than 100 specialties, and its willingness to create even more make it a flexible, customizable solution that is suitable for a practice no matter its focus.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.