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OnContact Review

By
Mona Bushnell
,
business.com writer
| Updated
Feb 23, 2019
Home
> Technology
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OnContact is an established CRM solution that offers a diverse range of features that go beyond basic customer relationship management. Unlike many other CRM products, OnContact can be purchased as a cloud SaaS solution or as a locally hosted product, which is a boon for organizations that have security or compliance concerns.  

OnContact

OnContact

The Best CRM Software of 2019

The Verdict

OnContact is one of the best CRM products on the market. This solution is truly an all-in-one package and should be seriously considered by companies that want loads of built-in functionality for one standard price.

Pricing & Terms

OnContact's pricing structure is a welcome change from the multi-tiered a la carte style pricing that's popular with other CRM products. The company offers a cloud rate ($65 per user, per month) and an on-premise rate ($995 per user, per month, plus annual maintenance). Both subscriptions come with every available feature OnContact offers, so there are never add-on fees.

Like other plans, OnContact bills users annually, but it should be noted that both types of plans require a minimum of three users.

Features

OnContact offers some of the most robust CRM features of any product on the market. These are just a few of the standout features OnContact brings to the table:

  • Sales. OnContact's comprehensive sales features span the entire sales cycle, including lead generation, upselling existing customers, scheduling appointments, cultivating prospects, generating quotes, and more.
  • Marketing. Marketing management and automation are both built into OnContact. Users can do things like monitor results in real-time for different campaigns, access dynamic dashboards, build automated marketing workflows, use email templates and much more.
  • Contact center. Unlike most CRMs, which require some integrations and third-party products to create true call center functionality, OnContact offers a streamlined contact center that is easy to customize with scripts, tasks and features. The CTI integration combined with the OnContact calling queue means agents can auto dial (and receive calls) directly through the software.
  • Popular integrations. OnContact offers users an easy integration with QuickBooks, which means financial data can be accessed without leaving the CRM. Other popular integrations include Quotient (a quote generation) and Google Drive.

Drawbacks

OnContact is excellent at what it does, but it's not the right choice for all users. Small businesses might find the implementation process overwhelming due to the sheer number of features built-in, and the three-user minimum and lack of a low-level tiered version of the product may also give small and microbusiness owners pause.

While OnContact certainly packs a punch in the features department, its starting price of $195 a month (since there is a three-user minimum) is hard to swallow for smaller businesses, especially when there are lightweight CRM solutions that start as low as $10. That said, OnContact is a comprehensive, multifunctional product, making it ideal for growing businesses that need to balance sales, marketing, customer service and analytics all in one place.

Editor's Note: Looking for a CRM solution? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

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OnContact

OnContact

The Best CRM Software of 2019

The Verdict

OnContact is one of the best CRM products on the market. This solution is truly an all-in-one package and should be seriously considered by companies that want loads of built-in functionality for one standard price.

Mona Bushnell
Mona Bushnell
Mona Bushnell is a New York City-based staff writer for Business.com and Business News Daily. She has a Bachelor of Arts in writing, literature, and publishing from Emerson College and previously worked as an IT technician, copywriter, software administrator, scheduling manager, and editorial writer. Mona began freelance writing full time in 2014 and joined Business News Daily in 2017. She covers business technology and reviews CRM systems.