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Phone.com Review

Chad Brooks
Chad Brooks

Phone.com is a cloud-hosted business phone system that requires no hardware or maintenance and can be set up in minutes. The system includes more than 40 standard features and tools, as well as another 10 premium options.

Phone.com

Phone.com

The Best Business VoIP Phone Systems for 2020

The Verdict

Phone.com is a solid cloud-hosted VoIP phone system because of its easy setup, rich feature set and compatibility with all phones.

View all our recommendations for business phone systems on our best picks page. 

Phone.com provides free adapters so you can use your own phones, though it also gives you the option of leasing IP phones. The system, which integrates with popular CRM programs, is available in both unlimited and pay-per-minute plans. Phone.com's easy setup, feature set and compatibility with your existing telephones are definitely all advantages. 

Phone.com Pricing

Phone.com offers three service plans: Base, Plus and Pro. Each plan is available in unlimited and per-minute options.

  • Unlimited talking plans cost $29.99 per user per month for the Base, $37.99 for the Plus and $54.99 for the Pro plan. Prices drop by $5 per user per month for the Base and Plus plans, and by $10 for the Pro plan if you pay annually instead of month to month.
  • The per-minute plans start at $12.99 per user per month for the Base plan, which includes 300 minutes. The Plus plan, which includes 500 minutes, is $19.99 per user per month, and the Pro plan, which includes 1,000 minutes, is $39.99 per user per month. If you pay annually, the Base plan drops by $3 per month, the Plus plan drops by $5 per month, and the Pro plan drops by $10 per month.  

Base plan users are eligible for a 30-day money-back guarantee.  

You may incur some additional charges, depending on the plan you choose and the included features.

  • Phones: $4.99 per phone per month
  • Local or toll-free phone numbers: $4.99 per month each
  • Global phone numbers: Starting at $4.99 per month
  • Call recording: Starting at $4.95 per month for 300 minutes
  • Caller analytics: $3.99 per month
  • Premium hold music: 99 cents per month
  • Human transcription: 25 cents per voicemail
  • Automated transcription: $1.50 per month per extension
  • Professional recording: Starting at $79

The biggest downside to Phone.com is the extra costs for various features that many phone system providers include for free, such as call recording, analytics and video conferencing. You also have a monthly charge for your phone number, regardless of whether it is local or toll-free.

Ease of Use

Phone.com is a cloud-hosted Voice over Internet Protocol (VoIP) phone system that doesn't require any special equipment or wiring.

You have the option to pick new virtual or toll-free numbers, or transfer your current number into the system. When you've installed the system, you can make and receive calls from any type of phone, such as IP phones, analog phones, mobile devices and even a softphone on your computer.

Once up and running, the entire system can be controlled from a web-based portal. From the portal you can set extensions, customize your IVR, customize voicemail greetings and set schedules for when you want to receive calls.

Phone.com's mobile app, available for both iOS and Android devices, allows you to make and receive calls from your mobile devices, send text messages from your business line, conduct conference calls, and review online faxes.

More than 40 calling, collaboration and mobile features come standard with every plan. There are also 10 premium features that are in only some of the plans.  

Phone.com's standard features include call-handling tools, such as auto attendants, call forwarding, a dial-by-name directory, call transfer, call blocking, call routing scheduling, voice tagging and Find Me/Follow Me. Other standard features are voicemail, voicemail-to-email, call logs, call screening, Do Not Disturb, call transfer, call notification, call queues, click-to-call, on-hold music and online faxing. 

Call recording, caller analytics, voicemail transcription, video conferencing, custom local and toll-free numbers, and professional recording are some of the premium features.

The phone system has built-in integrations for Zoho and Salesforce CRMs. The integrations feature screen pops, click-to-dial and call tracking, all from within your browser.

Conference Calling

Phone.com has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 300 callers.

If your company is looking to host conference calls with more people than that, you will need to use a conference calling service. These services allow hundreds, sometimes thousands of people on each call. You can find more information on these services on our conference call services best picks page.

Customer Service

Phone.com offers U.S.-based customer support 24/7/365. You can contact the company by phone, email and live chat.

In addition, the Phone.com website features a system status page that gives up-to-the-minute data on the operational status of its system, network, control panel and site. The website also features a number of other helpful resources, including support guides and training materials.

Phone.com is an accredited member of the Better Business Bureau with an A+ rating. As of November 2019, just eight complaints have been filed against the company with the BBB.

Editor's note: Looking for the right business phone system for your company? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Phone.com

Phone.com

The Best Business VoIP Phone Systems for 2020

The Verdict

Phone.com is a solid cloud-hosted VoIP phone system because of its easy setup, rich feature set and compatibility with all phones.

Chad Brooks
Chad Brooks,
business.com Writer
See Chad Brooks's Profile
Chad Brooks is a Chicago-based writer and editor who has spent more than 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014.