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Phone.com Review

By
Chad Brooks
,
business.com writer
|
Mar 29, 2019
Home
> Human Resources
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Phone.com is a cloud-hosted business phone system that offers more than 40 valuable features and tools. The system requires no hardware or maintenance, and its setup is almost instantaneous. Phone.com provides free adapters so you can use your own phones, though it also gives you the option of leasing IP phones. The system, which integrates with popular CRM programs, is available in both unlimited and pay-per-minute plans. Phone.com's easy setup, feature set and compatibility with your existing telephones are definitely all advantages. 

Phone.com

Phone.com

The Best Business VoIP Phone Systems for 2019

The Verdict

Phone.com is a solid cloud-hosted VoIP phone system because of its easy setup, rich feature set and compatibility with all phones.

View all our recommendations for business phone systems on our best picks page. 

Phone.com Pricing

You have three service plans to choose from: Base, Plus and Pro. Each plan is available in unlimited and per-minute options.

  • Unlimited talking plans cost $29.99 per user per month for the Base, $37.99 for the Plus and $54.99 for the Pro plan. Prices drop by $5 per user per month for the Base and Plus plans, and by $10 for the Pro plan if you pay annually instead of month to month.
  • The per-minute plans start at $12.99 per user per month for the Base plan, which includes 300 minutes. The Plus plan, which includes 500 minutes, is $19.99 per user per month, and the Pro plan, which includes 1,000 minutes, is $39.99 per user per month. If you pay annually, the Base plan drops by $3 per month, the Plus plan drops by $5 per month, and the Pro plan drops by $10 per month.  

Base plan users are eligible for a 30-day money-back guarantee.  

There are some additional charges you may incur, depending on the plan you choose and the included features.

  • Phones: $4.99 per phone per month
  • Local or toll-free phone numbers: $4.99 per month each
  • Global phone numbers: Starting at $4.99 per month
  • Call recording: Starting at $4.95 per month for 300 minutes
  • Caller analytics: $3.99 per month
  • Premium hold music: 99 cents per month
  • Human transcription: 25 cents per voicemail
  • Automated transcription: $1.25 per month per extension
  • Professional recording: Starting at $79

The biggest downside to Phone.com is the extra costs for various features that many phone system providers include for free, such as call recording, analytics and video conferencing. You also have a monthly charge for your phone number, regardless of whether it is local or toll-free.

Ease of Use and Features

Phone.com is a cloud-hosted Voice over Internet Protocol (VoIP) phone system that doesn’t require any special equipment or wiring.

You have the option to pick new virtual or toll-free numbers, or transfer your current number into the system. When you've installed the system, you can make and receive calls from any type of phone, such as IP phones, analog phones, mobile devices and even a softphone on your computer.

Once up and running, the entire system can be controlled from a web-based portal. From the portal you can set extensions, customize your IVR, customize voicemail greetings and set schedules for when you want to receive calls.

Phone.com's mobile app, available for both iOS and Android devices, allows you to make and receive calls from your mobile devices, send text messages from your business line, conduct conference calls, and review online faxes.

More than 50 calling, collaboration and mobile features come standard with every plan. There are also 10 premium features that are in only some of the plans.  

Phone.com's standard features include call-handling tools, such as auto attendants, call forwarding, a dial-by-name directory, dial by extension, call transfer, call blocking, scheduling, voice tagging and Find Me/Follow Me. Other standard features are voicemail, voicemail-to-email, personalized greetings, call logs, call screening, Do Not Disturb, call transfer, call notification, call queues, click-to-call, on-hold music and online faxing. 

Call recording, caller analytics, voicemail transcription, video conferencing, custom local and toll-free numbers, and professional recording are some of the premium features.

The phone system has built-in integrations for Zoho and Salesforce CRMs. The integrations feature screen pops, click-to-dial and call tracking, all from within your browser.

Conference Calling

Phone.com has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee has the ability to hold their own conference call with up to 300 callers. If your company is looking to host conference calls with more people than that, you will need to use a conference calling service. These services allow hundreds, sometimes thousands of people on each call. You can find more information on these services on our conference call services best picks page.

Customer Service

Phone.com offers U.S.-based customer support 24/7/365. You can contact the company by phone, email and live chat.

In addition, the Phone.com website features a system status page that gives up-to-the-minute data on the operational status of its system, network, control panel and site. The website also features a number of other helpful resources, including support guides and training materials.

Phone.com is an accredited member of the Better Business Bureau with an A+ rating. In the past three years, nine complaints have been filed against the company with the BBB.

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

 

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Phone.com

Phone.com

The Best Business VoIP Phone Systems for 2019

The Verdict

Phone.com is a solid cloud-hosted VoIP phone system because of its easy setup, rich feature set and compatibility with all phones.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.