Professional Communications Messaging Service, Inc. (PCMSI) is an answering service with competitive fees and a quick setup time. It offers a variety of features, including customized plans, a best rate guarantee and more. It is also our pick for the best customizable answering service. PCMSI boasts around the clock answering services that support real-time changes to scripts and programming if you need it.
PCMSI can also schedule appointments for you using your existing online scheduling software, or the company will provide its own to use for no extra charge. All appointments are made in real time so your staff can see appointments as they are scheduled. After an appointment is made and as the time for the appointment draws near, the company sends an automatic reminder to you and your customer via email. You decide when and how often these reminders are sent.
PCMSI is also HIPAA-compliant and serves specific industries that require added security, like the healthcare industry. They also have additional processes and policies in place that keep your customers' information safe and secure.
In addition to basic answering services, PCMSI can also take and process orders. If you don't have your own website or software, you can use this company's software for no extra charge. This is a unique trait in this industry, as most other companies will only take orders if you have an existing website in place.
Setting up an account with PCMSI is easy and can usually be completed within one day. There is a one-time setup fee, and the company bills by the month for a set number of minutes. However, it is one of the least expensive services we reviewed with some of the most flexible pricing packages, which can be helpful to you if you're looking for an answering service and are on a budget.
This live answering service is available 24/7, and the company offers email support as well. We reached out to PCMSI and had a positive experience with its customer service representatives, who were responsive, friendly and especially informative.
PCMSI offers a wide range of services and has one of the strongest order-processing feature on our lineup. With its good services and low rates, this is a solid choice to consider when you're looking for an answering service, making it our selection for best customizable answering service.
Editor's Note: Looking for a call center service? We can help you choose the one that’s right for you. Use the Compare Quotes button below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:
How Does Your Business Stack Up? Get a Free Business Report Card!Get My Report Card