Provide Support Review
By Andrew Martins, business.com Writer | Updated Jun 22, 2020
If you're unsure that a live chat function is something you really need, or you just don't want to break the bank on a solution, we suggest Provide Support, as it is our best pick for a budget option. Most free or low-cost services are often devoid of major functions, but this intuitive platform is nearly just as full-featured as some of the more costly options we examined.
When it comes to live chat software, the feature set a provider offers is among the most important considerations. When you start reducing the price tag, those features become even more of a value add. Compared to their other best pick counterparts, Provide Support offers much of the same functionality. Live chat is easily managed and added to any business's website with zero software needed. With proactive chats to reach out to website visitors, native file transfer support, canned messages, and easily managed and transferred chats between operators and customers, Provide Support looks and acts like a more expensive service in many ways.
While a predominantly SaaS platform that can run on any browser, Provide Support has apps for iOS and Android devices as well as a native Windows desktop app. In both instances, operators have access to robust features at their fingertips. With the company's real-time visitor monitoring suite, operators can immediately see how many people are visiting the website, where those visitors are located, details about their web browser and operating system, as well as things like what keywords they used to search for the site and what website they left to get there. That level of information on a customer can help inform the conversation as it happens, giving the operator the most insight into how they can help.
As for the user experience on Provide Support, the live chat window is fully customizable, letting a business set its visual style to the company's overall branding aesthetic. During setup, businesses can make it so the chat window can do things like set whether it will be embedded into the website or opened as a popup window, or movable and resizable on the screen. Throughout the conversation, both parties can see when the other is typing out a response. Additionally, the platform has multilingual support for nearly 30 languages and a spell checker for 12.
Security is also handled well by Provide Support, despite the price. All chats are handled over an encrypted connection, with additional privacy settings available in the platform's dashboard. Furthermore, Provide Support is GDPR compliant. For further security, managers can use an IP-blocking feature to either keep a single IP or an entire IP range from accessing the site, blocking potential bad actors from ever wasting your operators' time.
Like other solutions, Provide Support charges by the month and by the operator. Unlike many other platforms, however, the service allows it to be installed on an unlimited number of websites or individual webpages. According to the company's pricing structure, the Small Business tier allows for a single operator and costs $8.25 per month. At the Corporate tier, three operators are allowed for $16.50 a month. The Enterprise tier allows for 10 operators at $33 per month. It should be noted that these prices are for plans billed at an annual rate.
Though Provide Support impressed us with their feature set and low price, it is missing some key tools. There is no video chat support, nor is there a co-browsing feature. We were also a little put off by the lack of reporting functionality aside from the use of Google Analytics. Not being able to make informed decisions based on collected data is an oversight that some users may consider a bridge too far.
Still, if you're looking for an affordable live chat solution that's packed with features, you can't go wrong with Provide Support.