Radmin provides high-speed communication between a remote computer and multiple client computers or vice versa, allowing you to use it for telecommuting, demos and IT support. Radmin is ideal for IT specialists with Windows devices. It is more technical than competing applications, but it offers the necessary features an IT department needs for providing remote support without unnecessary features that minimize performance.
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Radmin focuses on providing a remote PC support solution for large, Windows-using companies and institutions like schools, universities and hospitals. The multilanguage user interface and built-in help are especially useful as well since larger companies are likely to have an international workforce. Radmin beats many of its competitors when it comes to security. Each connection is secured with 256-bit encryption, a blank screen function and keyboard locking.
Radmin Pricing and Software Plans
Radmin charges a one-time fee, which includes a perpetual license, minor upgrades, a technical support ticket system, mass deployment and setup tools. There are five remote access plans and a help desk option. The major difference between each plan is the number of remote computers that can be accessed.
Here are some specifics about the pricing and features for plans available with Radmin:
- Standard license: This plan is good for one single remote computer and costs $49.
- 50-license package: This plan costs $1,490 and allows access to 50 remote computers.
- 100-license package: This plan costs $2,490 and allows access to 100 remote computers.
- 150-license package: This plan allows access to 150 remote computers. You must contact the sales department for a price quote.
- Volume license: This plan allows access to 200 or more remote computers. You’ll need to contact Radmin’s sales department to inquire about costs.
- Help desk license: This plan is designed for remote computers that do not belong to the service provider. A minimum purchase of 50 licenses applies, and you’ll need to contact the sales department for a quote.
Radmin offers a 30-day free trial.
Radmin offers several different services and features for remote PC access, including:
- Installation: To make a connection, the server module must be installed on the remote computer and the client – also called the viewer – module must be installed on the local computer. You have the option to maintain unattended computers and servers over a LAN or via the internet.
- Cross-platform access: Radmin only operates across Windows platforms; however, there is the option to connect with a Linux device, as long as you integrate it with Wine.
- Security: Radmin offers excellent security by implementing 256-bit encryption. You can also take advantage of IP filtering, which enables you to restrict access to specific hosts and networks.
- File transfer: Transferring files is as simple as dragging and dropping the encrypted content from one device to the next. Radmin uses a unique feature that only updates the part of a file that is different between machines. If a network error occurs during transfer, the software will resume transferring where it left off.
- Session recording: Although you can’t perform extensive session-recording measures, Radmin records all software actions and events to a log file for future reference.
- Communication features: The Radmin viewer has several sharing tools, such as a two-way clipboard with Unicode support. It also enables chat conversations between the host and viewer via text, voice and message modes.
- Multiple languages: There is a multilanguage user interface and built-in help. This is ideal for international clients.
- Scalability: Since Radmin software is a one-time purchase, you can’t exactly scale down. However, you can purchase additional software licenses, should your business expand.
- Customer service and resources: If you need assistance, you can submit a help ticket to tech support, or contact them via email. There is also a searchable knowledgebase available.
Pros and Cons of Radmin
This software hosts some of the best security measures among the applications we evaluated. It requires a 256-bit encryption, uses a 2,048-bit key size for secure user authentication and supports the automatic use of logged-in user credentials and Kerberos authentication. All data, including screen images, cursor movements and keyboard signals are always encrypted. The software provides IP filtering to ensure devices are approved and secure. It also allows you to limit remote computer access, which is especially useful when running a demo or participating in a web conference.
Another benefit of Radmin’s remote PC access software is its ability to support advanced display solutions. For example, it supports high-resolution display and special keystrokes. This is a feature that is often missing or lags on competitor software. It also supports a full keyboard and the display of animated and alpha-blended remote computer cursors. This allows you to customize your remote computer and view it on your client computer.
Even though Radmin offers high security and advanced display, the software doesn’t lag. You can quickly access and transfer information from one device to the next. This is an essential feature when performing IT solutions or medical work.
Installing Radmin involves more steps than many remote PC software applications. You download a folder containing the host and client programs and select which one you want to install on the computer. Unlike other similar applications, you must know the IP address of your remote computer to access it. This makes the process more difficult if you are not tech savvy.
Another downside of Radmin is its support options, which are not as abundant or easily accessible as many competitors. There are some support options available, like a searchable knowledgebase and a ticket system; however, phone support is only available with specific packages and live chat is not available at all.
Other minor setbacks include the administrative dashboard, which is not very intuitive, and the computers are listed by IP address. This system makes it more challenging to determine which computer you need to access if you have more than two computers you need to connect to or if you are maintaining several computers. Radmin also lacks keyboard mapping and cross-platform access.
Ease of use
Initial implementation of the Radmin remote PC access software is more in depth than other remote PC solutions. Its steep learning curve and sparse technical support make it better suited for computer-network-savvy individuals or companies with an IT department.
Once you are connected, it offers many benefits. Its fast connection and minimal lag time are especially useful for IT support and accessing large organizations like schools and hospitals. The high-level security measures are optimal when accessing private or classified information. If you anticipate needing continual remote PC access for a long period of time, the software’s one-time fee is ideal for cost savings. Although technical support may be minimal, there is a very detailed knowledgebase to search from.