Reputation.com provides online reputation management tools and services to larger, multi-location enterprises. The company provides a suite of tools and a comprehensive platform that allows businesses to manage their online reputation on their own. Reputation.com also offers managed services where they handle all of the work for you. Among tools offered by Reputation.com are those that allow you to manage and collect online reviews, conduct surveys, build and manage your social presence, and keep your business listings current.
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Reputation.com provides detailed proposals for each customer based on a client's specific needs. To see how pricing breaks down for your company, you'll need to contact Reputation.com directly. They will discuss with you your needs and then provide a proposal for services and pricing and contract details.
Online Reputation Management Services
Reputation.com provides a comprehensive platform with a suite of do-it-yourself tools that allow businesses to manage most of their online reputation needs on their own. These tools allow you to constantly monitor your presence on the web.
This platform collects your reviews to one dashboard so that you can read and respond to them, plus it allows you to contact your best customers and invite them to write reviews. The platform also lets you manage your main social media accounts and business listings from the dashboard, making it easy to share information and engage followers. Finally, it has a reputation score so you can monitor your company's standing.
Some of the specific tools available in Reputation.com's platform include the following:
- Online reviews: From the platform, you can monitor your reviews on every review site, such as Google and Facebook. Additionally, the service allows your employees to request reviews from customers via in-store kiosks, email and text message. The platform provides one central location to respond to both negative and positive reviews, regardless of where they are being posted. The tool gives businesses the ability to stream reviews to their website, to give those visiting the site an easy way to see what customers are saying.
- Surveys: Reputation.com's survey tool helps you gather feedback from your customers. From the platform, you can build your own surveys and send them out via email and text message. You can also use in-store kiosks. You can monitor the results on the platform as they come in. Additionally, you can quickly respond to survey responses that have less-than-desirable feedback.
- Social media: The social suite of tools gives businesses the ability to monitor social activity related to their brand all across the web. From the platform, you can create, curate and publish social content for all of your social networks.
- Business listings: Reputation.com makes it easy to claim all of the online business listings that belong to your company in one spot. You can conduct regular audits of these listings to ensure accuracy. It also can identify missing data and automatically correct it.
If conducting all of these tasks on your own isn't realistic for your business, Reputation.com can handle it for you. Its managed services delegates the responsibility of maintaining all of this work to the Reputation.com team. The managed services team will handle your business listings, responses to reviews and social publishing work for you.
Regardless of whether you are using the do-it-yourself platform or its managed services, you can always quickly see the state of your online image via Reputation.com's reputation score. The score, which ranges between 0 and 1,000, is a real-time look your brand's online performance across online reviews, business listings, social media and search engines.
In addition to tracking your score, you can measure your score against others in your industry and top-rated companies. The score also provides guidance on specific areas where your reputation efforts need improving.
Another benefit to Reputation.com is that you can access the platform and tools all from your mobile device. The Reputation.com app, available on iOS and Android devices, provides instant notifications when new comments or reviews are made. From the app, you can quickly respond to those customers. You can also access all of your social feeds and post content, including photos and videos.
Reputation.com provides deep, data-driven analysis of your customer experience. The company looks at all of the data gathered to determine strengths, weaknesses and any issues that need to be addressed.
Other services offered by Reputation.com include directory management, social media advertising and a ticketing system to ensure all problems get directed to the proper people.
One downside to Reputation.com is that the company is not an accredited member of the Better Business Bureau. Despite that, the company holds an A+ rating. Overall, there have been 16 complaints against the company closed in the past three years.
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