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Revel Systems - iPad POS Systems Review

Bybusiness.com editorial staff,
business.com writer
| Updated
Jul 27, 2018
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Revel Systems' iPad POS is an omnichannel platform that can be used by businesses of all sizes across multiple industries, including retail, restaurant, professional services and events. It serves businesses worldwide through its offices in the U.S., the U.K., Canada, Australia, Singapore and Lithuania, and its clientele includes Cinnabon, Goodwill and the Indianapolis Motor Speedway. This POS system offers a rich selection of features, including advanced options such as self-service kiosks and a white-label mobile app you can customize to offer online ordering to your customers. However, it's one of the few companies we reviewed that requires a long-term contract.

Revel Systems - iPad POS Systems

Revel Systems - iPad POS Systems

The Best iPad POS Systems

The Verdict

Revel Systems' capabilities are impressive, and it has every feature we looked for in our review. However, it requires you to sign a lengthy contract and isn't transparent with its pricing.

 

In addition to requiring you to sign a lengthy contract, Revel Systems is one of the few iPad POS companies that doesn't post its pricing online, as it prefers you to speak with a sales agent who can provide a customized quote. When we called for pricing as part of our testing, we posed as a small business owner with a single location and a single register, and we were informed that the monthly subscriptions start at $139. However, when we contacted the company to confirm this, we were told that this amount was incorrect, as its services aren't one-size-fits-all.

You can choose which credit card processing company you use with Revel Systems' POS system, which allows you to shop around for the best rates. It's compatible with several gateways, including First Data, USAePay and FreedomPay, and it also partners with PayPal, Vantiv and QuickBooks Payments. You can also use this iPad POS system with third-party POS hardware, though Revel Systems recommends checking its preferred hardware catalog to ensure compatibility if you want to use the equipment you already own or purchase it from another vendor.

 

Revel Systems allows your customers to order items online, either through your website or its Custom Commerce app, which is a white-label app that you can customize with your branding. It can also integrate with eCommerce platforms such as BigCommerce and Magento. This iPad POS system has kiosk ordering capabilities, allowing your customers to place their orders themselves or use a self-checkout station. This is one of the few POS systems we reviewed that have this capability.

 

Revel Systems' strength is its features. It has every management feature we looked for and more. It generates real-time reports for sales, inventory and labor. It has an hourly sales report that shows you your busy times so you can make sure you schedule enough staff, and it can also show you your best- and worst-performing items so you can adjust your product offerings to better match your customers' preferences. You can export your report data as PDF, CSV and Excel files.

You can track your inventory using Revel Systems' inventory management features, and restaurants can even track inventory at the ingredient level. It allows you to set low-inventory thresholds and then alerts you when items dip below that point. It manages your vendor contact information and assists with your purchase ordering.

It has employee management software built into the system. You can create user profiles, set passcodes and assign permissions, which allow you to control the information and functions each employee can access. Your staff members can clock in and out using the system, and you can also use it to create schedules and email them to your team.

This iPad POS system includes not only a customer database that you can use to collect contact information, but a loyalty program that you can use to reward your best customers for their repeat business and to encourage return visits with promotions and special offers.

Revel Systems partners with third parties to offers integrations that extend the capabilities of its POS system. For example, it can integrate with QuickBooks for your accounting, Deputy for employee management and Expensify for advanced reporting.

On Revel Systems' website, you can find Revel University, offering video tutorials, webinars and getting-started guides that can teach you how to get the most use from this iPad POS system. You can also read the company's blog, newsletter and update notes, which is good information to have, since Revel regularly updates its software. If you experience a software issue, you can call the company 24/7, and remote assistance is also available. RevelGuard, which is a system-monitoring device, can also be added to this iPad POS system. It automatically submits help tickets to the Revel support team if it detects an issue.

Revel Systems is a great choice for businesses that want a full-featured, omnichannel POS system. It has every management and ordering feature we looked for and more, gives you a choice of which payment processor you work with, and is compatible with some third-party hardware. However, it requires you to sign a lengthy contract and lacks the pricing transparency of most POS services.

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Revel Systems - iPad POS Systems

Revel Systems - iPad POS Systems

The Best iPad POS Systems

The Verdict

Revel Systems' capabilities are impressive, and it has every feature we looked for in our review. However, it requires you to sign a lengthy contract and isn't transparent with its pricing.

business.com editorial staff
business.com editorial staff
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