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RingByName Review

By
Chad Brooks
,
business.com writer
|
Mar 29, 2019
Home
> Human Resources
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RingByName is a cloud-hosted VoIP business phone system that includes unlimited domestic calling with all its plans and offers a wide selection of important features, like call recording and a virtual receptionist. Additionally, it has several tools that allow your business to provide customers with personalized service. It can also integrate with more than 1,000 third-party applications that you might already be using. You can install the system yourself and manage it completely online, and it includes 24/7 customer support. 

RingByName

RingByName

The Best Business VoIP Phone Systems for 2019

The Verdict

RingByName is a cloud-hosted VoIP system that includes many of the features and tools businesses find most valuable.

View all our recommendations for business phone systems on our best picks page. 

RingByName Pricing

RingByName is available in three service plans. Each plan has a range of per-user prices – which is calculated by the number of devices you need, including desk phones, softphones, conference phones and fax machines – and your contract and payment terms. Per-user prices are lower the more users you have. There is a discount when you agree to an annual contract, and the price goes down even more when you pay for the entire year in advance. 

  • Essential plan: Prices range from $19.95 to $44.95 per user per month.
  • Advanced plan: Prices range from $29.95 to $54.95 per user per month.
  • Enterprise plan: Prices ranges from $39.95 to $64.95 per user per month.   

There are several features that come with an added cost, including the following:

  • Enhanced CRM: $9.95 per user (included for free in the Enterprise plan)
  • Call recording: $10.95 per user (included for free in the Enterprise plan)
  • E-fax: $9.95 per line
  • Added dial-in teleconference: 5 participants for $14.95
  • Local and international phone numbers: Starts at $4.95 per number

There are no setup or activation fees, and RingByName offers a 30-day money-back guarantee.   

Ease of Use and Features

RingByName is a cloud-based VoIP business phone system that doesn't require any special hardware or wiring. For optimal use, the system requires sufficient bandwidth, a proper switch and router, and a good battery backup solution to protect against power failures. RingByName recommends 100 Kbps of bandwidth for each telephone extension or user.

The entire system, from both an overall and individual perspective, can be controlled online. There are two types of users, Admin and Regular, each with different permissions and access. Admin users can customize and edit settings for individual users or for groups of users at once, such as editing Outbound Caller IDs and Passwords for multiple users at once. Regular users can access the system to set up their voicemail and enable call forwarding.

The RingByName mobile app works on both iOS and Android devices. The app allows you to make and receive calls from your business line; create, share and assign notes to contacts; manage and schedule calendar events; and keep work and personal voicemail messages separate.

RingByName has a built-in CRM that allows quick note sharing, logs all inbound and outbound calls, and lets you track activities, schedule events, and integrate message alerts. Using Zapier, you can integrate your RingByName system with more than 1,000 difference CRM, accounting, helpdesk and other programs your business may already use, such as Gmail, Slack and Mailchimp.

RingByName offers more than 30 calling features and tools, nearly all of which are in every service plan. All RingByName users can use hold music, call presence, call routing, click-to-call, business-hours rules, voicemail-to-email, integrated message alerts, call screening, virtual receptionists, three-way calling, text messaging, call queuing, remote pickup, online management, custom greetings, call reporting and analytics, address book importing, and text-to-speech. 

One unique aspect of RingByName is that callers can be defined as VIPs to receive prompt service, while others can be blocked and unable to receive attention. The system includes several other features that not all other providers offer, such as the ability to recognize repeat customers based on their caller ID and greet them by name. The system can then ask if they would like to speak to the same person they previously talked to. In addition, the system integrates with Amazon's Alexa.

Conference Calling

RingByName has a complete conference calling service built into its phone system. With the conference bridge feature, which is included for no extra charge, each employee can hold their own conference call. The number of callers you can have per meeting depends on your service plan, ranging from five to 100. 

If your company needs to host conference calls with more callers than this phone system supports, you will need to use a conference calling service. These services allow hundreds, sometimes thousands of participants on each call. You can find more information on these services on our conference call services best picks page

Customer Service

RingByName offers technical support 24/7. Phone support is available during business hours, with online help available after hours. You can contact the company by phone, email and live chat.

In addition, the RingByName website has a number of helpful resources, including FAQs, a knowledgebase and training materials.

RingByName is an accredited member of the Better Business Bureau with an A+ rating.   

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

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RingByName

RingByName

The Best Business VoIP Phone Systems for 2019

The Verdict

RingByName is a cloud-hosted VoIP system that includes many of the features and tools businesses find most valuable.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.