RingCentral, our best pick for online fax services for multiple users, offers the receipt and sending of digital faxes via the internet with a desktop computer, email platform, or mobile device. Customer service representatives are available via live chat and email, and there is also a helpful FAQs page, video tutorials and online forums that may contain answers to your questions or problems.
To view all our recommendations for online fax services, visit our best picks page.
RingCentral offers four tiers of pricing plans, each with different service levels depending on your business's needs.
- Fax 750: $12.99 per month when billed annually. Includes 750 total pages of incoming and outgoing faxes. Additional pages cost 5.9 cents.
- Fax 1500: $17.99 per month when billed annually. Includes 1500 total pages of incoming and outgoing faxes. Additional pages cost 4.9 cents.
- Fax 2500: $49.99 per month when billed annually. Includes 2500 total pages of incoming and outgoing faxes. Additional pages cost 3.9 cents.
- Fax Unlimited: $39.99 per month for unlimited monthly pages of incoming and outgoing faxes.
Additional fax numbers cost $4.99 per month each, and a dedicated vanity number is available for a one-time charge of $30. If you find that you consistently use more than 750 pages a month, you can upgrade fax plans at any time. Since this is a month-to-month service, you can also cancel your service with RingCentral if you feel that this online fax service isn't the best fit for you. As is the norm in this industry, RingCentral does not charge a setup fee.
It is worth noting that RingCentral considers one page as equal to one minute of service, but in truth your internet connectivity can affect this. Therefore the total number of pages are truly minute-based plans, meaning that if you have a faster internet connection, your service will be stretched further. Slower internet connections, on the other hand, might be able to send less faxes than the number specified. However, RingCentral is very upfront about this fact, as its customer service representative explained the system to us.
When you sign up for RingCentral, you can receive a toll-free or local fax number. You also have the option of using your existing fax number if you have one. Up to five users can access this one number, granting multiple team members full visibility into the inbox and ability to send faxes.
RingCentral can send documents to any fax number, including ones that still use fax machines instead of online fax services. This software lets you send to more than one recipient at a time, which can save you time and hassle. You can also send to international numbers, though this does come at a small additional fee.
In the RingCentral platform, you can create electronic signatures and add them to documents. These signatures are legally binding, just as they would be if you printed off the documents, signed them and then scanned them back in before sending. Received faxes are available through your email account or RingCentral's online platform, which you can access on your desktop or mobile device. You can also send faxes using these methods and through Microsoft Outlook, which RingCentral integrates with.
One service that RingCentral offers that most of the other services in our review do not is the ability to schedule faxes for future delivery. This can be especially helpful if you need to fax documents to different time zones but don't have time to manually stagger your sending times to match your recipients' schedules. You can also annotate documents and create cover pages in the RingCentral platform.
We had no trouble sending faxes on RingCentral's intuitive desktop and mobile platforms. Creating accounts was easy, and we were able to begin faxing from our computers in just a few minutes. The learning curve for the mobile app was a bit steeper than for the desktop application, but both means sent faxes quickly and effectively.
You can view your faxes anytime from anywhere, as long as you have an internet connection and the means to log in to your online account. RingCentral stores up to 200 faxes indefinitely. The 200-fax limit is relatively low for our review; however, since you can store faxes in your email inbox as well, this isn't a very serious drawback.
You cannot reach support via phone if you're signed up for the basic plan. This level of service requires a higher-tiered plan, which can be an inconvenience.
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