RingCentral lets you send digital faxes via the internet with a desktop computer or mobile device. This online fax service can send most file types to any fax number, whether digital or an old-fashioned fax machine, worldwide. Because RingCentral is an online service, you don't need to hover over a fax machine to be sure your faxes are delivered and to wait for new faxes to come through. Instead, RingCentral alerts you on your mobile device and in your email inbox when you receive new faxes, so you're instantly aware when you get new messages.
Our testers had little to no trouble sending faxes on RingCentral's desktop and mobile platforms. Creating accounts was easy, and we were able to begin faxing from our computers in just a few minutes. The learning curve for the mobile app was a bit steeper than for the desktop application, but both means sent faxes quickly and effectively.
When you sign up for RingCentral, you can get a vanity, local or toll-free number to use as your fax number. You also have the option of using your existing fax number if you have one. RingCentral can send documents to any fax number, including ones that still use fax machines instead of online fax services. This software lets you send to more than one recipient at a time, which can save you time and hassle. You can also send to international numbers, though this does come at an additional but low rate.
In the RingCentral platform, you can create electronic signatures and add them to documents. These signatures are legally binding, just as they would be if you printed off the documents, signed them and then scanned them back in before sending. Received faxes are available through your email account or RingCentral's online platform, which you can access on your desktop or mobile device. You can also send faxes using these methods and through Microsoft Outlook, which RingCentral integrates with.
One service that RingCentral offers that most of the other services in our review do not is the ability to schedule faxes for future delivery. This can be especially helpful if you need to fax documents to different time zones but don't have time to manually stagger your sending times to match your recipients' schedules. You can also annotate documents and create cover pages in the RingCentral platform.
You can view your faxes anytime from anywhere, as long as you have an internet connection and the means to log in to your online account. RingCentral stores up to 200 faxes indefinitely. The 200-fax limit is relatively low for our review; however, since you can store faxes in your email inbox, this isn't a very adverse drawback.
You can reach out to customer service representatives via live chat or email. There's also a helpful FAQs page, video tutorials and online forums that may contain answers to your questions or problems. However, you cannot reach support via phone if you're signed up for the basic plan. This level of service requires a higher-tiered plan, which can be an inconvenience.
We reviewed comparable plans across all of the fax services we evaluated. For RingCentral, this was the basic plan, which includes 750 pages of sent and received faxes per month. Some fax services in our review specify the number of pages you can send and receive, whereas RingCentral simply gives you a total shared number for the month, which we found is more convenient for businesses.
The basic plan costs $14.99 per month if you pay monthly rather than annually for service. If you go over your 750-page allotment, each additional page you send or receive is 6 cents extra. If you find that you consistently use more than 750 pages a month, you can upgrade fax plans at any time. Since this is a month-to-month service, you can also cancel your service with RingCentral if you feel that this online fax service isn't the best fit for you. As is the norm in this industry, RingCentral does not charge a setup fee.
RingCentral Fax has many tools and features to suit your faxing needs. With its mobile apps and Outlook integration, it offers helpful flexibility and mobility, which may be important for your business. RingCentral's ease of use and convenient features make it the best online fax service in our review.
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