Back to Menu
Connecting You To Opportunity
What can we help you find?
| Login|Sign Up
Back to Menu
Hello
  • Login
  • Sign Up

RingCentral Review

By
Chad Brooks
,
business.com writer
| Updated
Jun 28, 2019
Home
> Technology
SHARE THIS

RingCentral Meetings is a stand-alone video conference solution from RingCentral, a unified communications company whose other offerings include VoIP business phone services. RingCentral Meetings supports up to 100 participants on web conference calls, and it offers the most important features businesses look for in video conferencing software, including desktop and application sharing, whiteboarding and meeting recording.  

RingCentral Meetings

RingCentral Meetings

The Best Video Conferencing Service Reviews of 2019

The Verdict

RingCentral Meetings is an inexpensive, quality video conference platform suitable for businesses of all sizes. It offers a user-friendly experience as well as high-quality video and audio for a competitive price.

To see all of our recommendations for video conferencing services, visit our best picks page. 

RingCentral Meetings Pricing 

RingCentral Meetings is one of the most affordable video conference services we examined. The company offers a free version, which allows unlimited one-to-one meetings or 40-minute group conferences, as well as two paid plans that allow unlimited conference meetings and include additional features.  

Here are more specifics about each of these plans.  

Free

  • Cost: No cost
  • Participants: Up to 100 at a time
  • Features: Desktop and application sharing, simultaneous screen share, whiteboarding, annotation, private and group chat, team messaging, secure web access and SSL encryption.
  • Customer Support: Online only  

Essentials

  • Cost: $14.99 per user, per month
  • Participants: Up to 100 at a time
  • Features: Everything in the free plan, plus scheduled meetings, single sign-on, call me/call out, 1,000 outbound local minutes for call-me feature, and advanced team messaging.
  • Customer Support: 24/7 phone support  

Advanced

  • Cost: $19.99 per user, per month
  • Participants: Up to 100 at a time
  • Features: Everything in the Essentials plan, plus 2,500 call-me minutes, a real-time usage dashboard, and advanced SLA.
  • Customer Support: 24/7 phone support  

Features 

RingCentral Meetings includes the essential features businesses look for in a video conference service, most notably HD video and audio for high-quality conferences, screen sharing, and access from iOS and Android devices.  

Other features include an in-room chat that allows group messaging or one-to-one direct messaging during the conference and whiteboarding to facilitate collaboration. There is also a task management feature that allows participants to log and track tasks discussed during the meeting.  

RingCentral Meetings provides dial-in numbers so participants can access the meeting by phone. This gives everyone the chance to attend a meeting, even those who aren’t able to participate via a camera.  

Other valuable features include customer personal meeting IDs, company and user-level meeting settings, active speaker and full-screen views, and a variety of host controls.  

RingCentral offers video conference hardware through RingCentral Rooms. The company can also connect your existing hardware to its platform, giving you greater latitude over what equipment you use and how you connect to other audiences.  

RingCentral's HD video conferencing services are included in its small business unified communication system. The cloud-hosted system includes the ability to make VoIP voice calls and hold video meetings and audio conference calls. It also offers contact center services, team messaging and internet fax service. You can read a full review of RingCentral Office here.

Pros and Cons

RingCentral Meetings is a relatively easy-to-use platform, and it only takes a few clicks to launch, schedule, host or join online meetings. The dashboard is clearly labeled, and every option is largely self-explanatory. On the left side of the interface, users can mute their audio or turn off their video feed. Other dashboard options allow meeting hosts to invite additional participants, view who is already on the call, share thier screen or enter the chatroom.  

By right-clicking on the screen, you can access additional controls, including whiteboarding functions like drawing and highlighting, or the ability to pass control over to another presenter. RingCentral's intuitive system means the learning curve is small; first-time users can quickly become acquainted with the software.  

The free service plan is a plus with RingCentral. Tapping into a video conference solution for no cost can be extremely beneficial for small businesses on a tight budget. While the length of your meetings is limited, the free plan includes all of the software’s most valuable features. Other free services we analyzed had a significantly limited feature set.  

However, be aware that the RingCentral Meetings free plan limits meetings to 40 minutes.  

Another minor negative is that all recordings have to be stored on your own computer. Other services we examined included cloud storage space for recordings.

Customer Support 

RingCentral offers robust customer care options, including a 24/7 ticket system and live chat. If you’re using one of the paid plans, you also have 24/7 phone support options.  

Additionally, RingCentral maintains an active community of users, which customers can connect with for troubleshooting or to learn more about the products. A technical support line for pressing issues is available internationally.  

The RingCentral website also includes an impressive knowledgebase that includes answers to frequently asked questions and details on how to use the software. 

Editor's note: Looking for the right video conferencing service for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

SHARE THIS
RingCentral Meetings

RingCentral Meetings

The Best Video Conferencing Service Reviews of 2019

The Verdict

RingCentral Meetings is an inexpensive, quality video conference platform suitable for businesses of all sizes. It offers a user-friendly experience as well as high-quality video and audio for a competitive price.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.