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Rozlin Financial Group Inc. Review

By
Skye Schooley
,
business.com writer
|
Apr 24, 2019
Home
> Finance
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Rozlin Financial Group, Inc. (RFGI) pairs highly skilled agents with excellent consumer collection features and is our choice as the best B2C collection agency. RFGI has every feature a B2C business needs to recover debt from delinquent consumer accounts, such as skip tracing, litigation referral, customized approaches and great reporting. 

Rozlin Financial Group Inc.

Rozlin Financial Group Inc.

The Best Collection Agency Services of 2019

The Verdict

With its extensive reporting and skip-tracing strategies, Rozlin Financial Group, Inc. is the best collection agency for B2C collections. RFGI takes a personalized approach to collections and places a high priority on treating debtors fairly.

Before hiring a collection agency, business owners should ask for a breakdown of the agency's costs. Agencies commonly charge different fees or percentages, depending on the type of debt being collected and other factors. RFGI charges a fee based on a percentage of the debt it collects for you. Its fees are imposed on a contingency basis, so you don't pay them until your debt is collected. If they are unable to collect for you, you don't have to pay anything. 

Recovering consumer debt is no small feat, and a collection agency should offer multiple tools to service your accounts. RFGI attempts to contact debtors by mail, phone and email. They utilize skip tracing and software and litigation referral. Debtors can pay RFGI via check, credit card or through the payment portal on RFGI's website. The agency will mail you a remittance check monthly after they have been paid by your debtor. 

Great customer service is an essential feature for B2C businesses to consider. We were not able to contact RFGI's compliance manager; however, we spoke with a representative who was polite and answered our questions. 

RFGI is an accredited member of the Better Business Bureau with an A+ rating. 

To see all of our recommendations for collection agency services, visit our best picks page. 

Best Features

RFGI employs trained agents who tailor their collection approaches to each individual account. Agents do not use scripts. They undergo extensive training to maximize debt recovery for every account, as quickly as possible. 

The agents use a personalized approach and debtor-scoring strategies to determine the most effective negotiation tactics. Unlike many of its competitors, RFGI places a high priority on each debtor to ensure they receive exceptional treatment and maintain a professional relationship with your business. RFGI offers FAQs on its website to help debtors learn more about the collections process. 

In addition to standard B2C collections, RFGI provides advanced skip-tracing capabilities. Many competitors have limited resources when trying to find debtors, but RFGI has access to four different skip-tracing databases. This is something to consider if you have delinquent consumer accounts where the debtor has moved frequently or skipped the country. 

Limitations

One drawback to opening an account with RFGI is that they require a minimum of five open accounts. Although we could not find pricing percentages or minimums online, we spoke with a representative who confirmed the required minimum. We were not able to receive an estimation of percentages charged per account, but RFGI states you can request a quote online or by phone. The lack of cost transparency online can pose an issue for small business owners who only need a few delinquent accounts collected on and want to quickly obtain a price estimate.

Another downside to using RFGI is that it doesn't operate in all states. Further, it doesn't list the states on its website; instead, you'll need to contact an agent to find out if the state where your business is based is accepted by RFGI. Also, RGFI offers strictly B2C collections – it doesn't collect on commercial accounts.

We called RFGI, posing as a small business owner interesting in hiring a collection agency. During our initial customer service call, a polite representative attempted to put us in contact with the compliance manager, but she was unavailable. The rep informed us she would call back within the next business day; however, she did not. You may need to be persistent when trying to reach the proper agent at RFGI.

Industry Focuses

Rozlin Financial Group Inc. offers B2C collection services for a number of industries throughout the United States, including the following:

  • Medical practices
  • Dental offices
  • Healthcare and hospital collections
  • Schools
  • Landlord and utilities
  • Mortgage and lease collections
  • Credit card collections
  • Retailers
  • Professional services
  • Auto loans

If you are in a unique industry, you can contact RFGI by phone or live chat.

Editor's note: Looking for a collections agency to help your business recover customer debt? Click the Compare Quotes button below to have our vendor partners contact you with free information.

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Rozlin Financial Group Inc.

Rozlin Financial Group Inc.

The Best Collection Agency Services of 2019

The Verdict

With its extensive reporting and skip-tracing strategies, Rozlin Financial Group, Inc. is the best collection agency for B2C collections. RFGI takes a personalized approach to collections and places a high priority on treating debtors fairly.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the Northeast, writing for business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.