Ruby Receptionists offers an around-the-clock live answering service and works with each client to develop a tailor-made plan to suit their needs. All calls, messages and voicemails are made available through a central, mobile application that clients can access at any time.
In addition to live answering services – which include appointment setting and order taking – Ruby Receptionists also offers bilingual services, featuring agents that are fluent in Spanish. Ruby Receptionists' third-party integrations with applications like Clio, Lexicata and Rocket Matter are heavily focused on legal services, making this company a good choice for attorneys.
Pricing packages for Ruby Receptionists are higher-than-average, starting at $269 per month for 100 minutes. There are two additional service levels, as well: $509 per month for 200 minutes, and $1,069 per month for 500 minutes. Ruby Receptionists offers a 21-day money back guarantee for clients who are not satisfied with their service.
The company serves all kinds of businesses of all sizes, catering to thousands in North America alone, but also offers services to specific industries. Among those niche sectors are legal services, finance and insurance, construction, realty, marketing, and service providers.
Overall, Ruby Receptionists offers good, comprehensive answering services with strong customer support. Customer satisfaction ratings for the company's services are among the highest we've seen. However, the pricing is higher than other companies we reviewed as well. Consider negotiating or seeing if the sales department will work with you to develop a custom plan.
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