Seagate Technology is one of the biggest hard drive manufacturers. It's also the only hard drive manufacturer to offer a RAID recovery service. Seagate Recovery Services isn't limited to Seagate drives. Its technicians can recover data from any brand of RAID drive. This expertise clearly transitions well with Seagate's do-it-yourself software, which you may want to try before employing the service.
If your RAID system was manufactured by Seagate and is still under warranty, then you may not need to consider other RAID recovery services. Seagate's warranties cover the cost of data recovery on Seagate drives. If you don't own a Seagate RAID drive, or if it's not under warranty, you'll have to pay an evaluation fee and a flat fee for the recovery if you move forward after the evaluation. Seagate is one of the only RAID system recovery services in our review that charges an evaluation fee, although the flat fee for the recovery is competitively priced, if not cheaper than most RAID recovery services.
One downside to Seagate's recovery process is the wait. While we were unable to confirm the service's turnaround time at the time of publication, according to Seagate, the process takes up to 21 days. This is considerably longer than most RAID recovery services. For comparison, the fastest turnaround of a service we reviewed is one to two days. Most services estimate that they'll recover data in less than a week.
Another concern is the lack of consistency from its customer service team. We contacted the service from a number of anonymous contact points and asked the same questions of each representative. Then we compared the answers for consistency. Seagate only scored a 75% in this test. In addition, it failed to provide proof of third-party ISO certification and the SSAE 16 security audit.
If Seagate made your RAID drive and it's still under warranty, then you should choose this service, as the warranty should cover the cost. However, since it failed to produce proof of cleanroom certification and security audits, and the customer service had below-average consistency, it doesn't rank as high in our review as the best RAID recovery services.
How Does Your Business Stack Up? Get a Free Business Report Card!Get My Report Card