Secure Data Recovery provides excellent customer service, a detailed evaluation, strict security protocols and a third-party certified lab for performing RAID recoveries – all characteristics of a RAID recovery service that you can trust with your data. In our customer service tests, it was one of two services to receive the highest customer consistency score – 95%. It's the only service with an ISO 4 Class 10 cleanroom. While its security audit isn't as extensive as it could be, you can still rest easy knowing that your RAID drive is protected with data encryption, secure storage and surveillance.
Secure Data Recovery has an SSAE 16 SOC 1 Type II security audit, which is optimal for ensuring data privacy protocols are in place, especially for data related to financial reporting. Different SSAE 16 types may be beneficial to different clients. Auditors and controllers may prefer a company with SOC 2 or SOC 3 audits, which benefit security and privacy.
One of the data privacy policies this service deploys is 256-bit AES encryption. Technicians track every RAID drive recovery from beginning to end so they always know where it is. Every section of the facility is secured with password keypads and 24/7 surveillance.
The feature that distinguishes Secure Data Recovery from every RAID recovery service in our review is its verified ISO 4 Class 10 cleanroom. A few other services claim to have ISO 4 Class 10 cleanrooms, but none could prove it. Secure Data Recovery is the only one that provided proof of certification.
The standard cleanroom for RAID recovery services is ISO 5 Class 100. For comparison, while the ISO 5 Class 100 lab must have fewer than 100,000 particles per square meter, the ISO 4 Class 10 must have fewer than 10,000 particles in the same area. Since particle contamination can affect disk recovery, it's critical to perform RAID recoveries in the cleanest environment possible – and Secure Data Recovery does that.
In addition to providing a highly rated cleanroom, Secure Data Recovery provides comprehensive recovery services. Technicians can recover all types of files from all types of storage devices under any scenario, whether some partition disks are corrupted or you're dealing with multiple disk failure.
With Secure Data Recovery, you can preview files before paying to ensure your recovery was successful, and you only pay for the successful recoveries. For example, if the company quotes you a price of $1,000 but only recovers half of the files it projected, the price is prorated to reflect what was recovered. Most customers have the recovered data returned on a new drive, which the company provides. Online delivery is available at no extra cost, though it's limited to 5GB for security reasons.
A minor downside to Secure Data Recovery is the lack of DIY recovery software on its website. If your data loss is logical, meaning there's nothing physically wrong with the drive, then your best option is data recovery software, which costs much less and means you don't have to send your RAID drives to a lab.
However, you won't find DIY recovery software on Secure Data Recovery's website, even though the company has software that you can purchase. You would only find this if, during the evaluation process, customer service representatives directed you to it because they felt you should try it before employing the service.
When you start the evaluation process, the service assigns you a dedicated case manager. This manager is your main contact with the service. He or she answers your questions or concerns and keeps you updated on the progress of your disk recovery. In addition, you get a login to an online portal, where you can view your account and access the diagnostics, log history and recovered files.
You'll also find many educational resources on the website – articles, blogs, proof of certifications and a comprehensive FAQs page. Secure Data Recovery goes out of its way to ensure you have several educational resources.
Perhaps the biggest factor that will influence your purchasing decision about which RAID recovery service to use is the company's customer service. We evaluated the quality of each of the companies' customer service departments on our list, specifically how transparent and consistent they were about the process and in answering our questions. We reached out to companies, including Secure Data Recovery, asking the same questions to various representatives through a number of anonymous emails and phone calls. We then compared the responses.
Secure Data Recovery scored an impressive 95%, which is the highest score in the test. (SalvageData Recovery also scored 95%.) Not only did we receive consistent answers to our questions, but almost every representative made a point of answering every question. Clearly, the service's customer service reps understand their purpose and pay attention to detail.
As with most RAID system recovery services, the evaluation process is free and takes two to three business days depending on how complicated your recovery might be. Once the RAID drives have been evaluated, you receive a full-scale diagnostic with the cost and estimated date of return. Secure Data Recovery also confirmed with us that the estimate is a contract. This means that once you sign the estimate, you won't be billed additional fees after the recovery is performed.
In our review, Secure Data Recovery is the best RAID system recovery service. It provides a comprehensive evaluation of your RAID drive, a high degree of customer service and a cleanroom with a certified ISO 4 Class 100 certification. Its security certification may differ from other services on our list, but your data is definitely secure and protected throughout the process.
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