ShopKeep is an iPad POS system designed for small and midsized businesses in the retail and casual restaurant industries. The company doesn't require you to sign a lengthy contract, and you can choose to use its services on a monthly basis. However, you may receive a discounted rate if you're willing to sign a contract. ShopKeep's monthly subscription rate of $69 is posted on the company's website, though not on the pricing page, which vaguely estimates a cost of less than $2.50 per day.
In addition to its iPad POS software, ShopKeep offers payment processing, though its rates aren't posted online and you need to call the company for a quote. If you prefer to work with another processor, you can do so, though you may be charged a monthly $15 gateway access fee for the privilege.
ShopKeep sells POS hardware, and you'll need to purchase your card reader from the company if you want your payment processing service to integrate with the system. However, if you already own POS hardware, you may be able to use it. You can also purchase compatible equipment from a third-party vendor.
ShopKeep has most of the features we looked for in our review, along with some extras such as employee time tracking. Reporting is one of the system's strengths, and it has reports for sales, inventory and employees. It shows you your sales volume by hour, which can help you identify busy times when you need to schedule more employees to work. It also shows you which products are your best sellers and which ones you make the highest margin on. You can export report data to another program in CSV, Excel and PDF formats.
This iPad POS system supports an unlimited number of products, and you can use its inventory management tools to organize them by department, category or supplier. Using the raw goods feature, you can track the items that go into a finished product, which allows restaurants to track inventory at the ingredient level. You can set the system to alert you when items are low. Although it can store vendor contact information, you can't create purchase orders through this system.
You can collect customer contact information in the system and use it to email your customers their receipts. You can also add an integration for MailChimp to run email marketing campaigns.
For customer support, you can contact the company 24/7 by phone, text messaging, help ticket or chat using the system's back office. In our testing, we found the chat option to be prompt, but calling the company was frustrating, as we spent more than 10 minutes on hold. Remote assistance is available if you have an issue with the back office, and the company can help you set up the system and import your data. If you have a hardware failure, you can order replacement parts and have them shipped to you overnight.
ShopKeep has a good selection of features that will work well for most retail businesses and casual restaurants. Its terms are favorable, and you can use third-party processing and hardware, even though the company offers these services. However, if you want to contact the company by phone, you may find the wait time frustrating.