ShopKeep is a New York-based company that provides POS software, hardware, and payment processing for small and midsize businesses in the United States and Canada. This iPad-based POS system can be used for many different types of retailers and restaurants, including specialty retail stores, coffee shops, food trucks, quick-service restaurants and bars.
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ShopKeep has management tools for inventory, customers and employees, and it allows you to choose your payment processor, even though it offers this service as well. You can work with ShopKeep directly or purchase it from its resell partner, Gravity Payments. An Android version of ShopKeep's POS software is available for Clover merchants through the Clover App Market.
ShopKeep Pricing and Terms
ShopKeep used to post its pricing online, but now you must speak with a sales agent on the phone so the company can provide you with customized pricing. Most of its competitors post their pricing online so you have at least a ballpark idea of costs before you contact the company for a quote specific to your business's needs.
ShopKeep's pricing now varies, depending on the customizations your business requires. Previously, pricing started at $69 per month for a single register. Month-to-month subscriptions with no contract and no early cancellation penalty are still available, but you may get a discounted rate if you're willing to sign a contract.
If you already own POS hardware, you may be able to use it with ShopKeep. If you need new equipment, you can purchase it from ShopKeep or a third-party vendor. However, you need to purchase card readers from ShopKeep if you want transactions to integrate with the POS system. Its card readers are EMV compliant and include NFC technology, which means you accept payments made using chip cards and mobile wallets like Apple Pay.
ShopKeep's online store sells POS hardware both as kits and individual pieces, offering cash drawers, printers, iPad holders, barcode scanners, receipt paper, labels and gift cards. You can purchase equipment outright from ShopKeep, which is always your best option, as it allows you to avoid leases and lengthy contracts, but promotions may also be available. At the time of this review, the company offers free hardware for new customers who sign a one-year contract (or pay in advance for a year's subscription) and agree to process credit cards using ShopKeep Payments.
ShopKeep has all the feature sets we looked for as we evaluated POS solutions.
Its inventory management tools can support an unlimited number of products, which you can organize by category, department and supplier. It has raw goods tools that allow you to track the items that go into a finished product, and you can add modifiers to customizable items. You can use a CSV spreadsheet to upload a large quantity of items to the system.
The customer marketing features included with this software allow you to capture customer contact information and to email receipts. If you want a loyalty program to reward repeat customers, ShopKeep Loyalty, powered by AppCard, is available from the company.
You can set user permissions for your employees in ShopKeep, and the system has built-in time-tracking tools that you can use to track your employees' hours. The dashboard can help you with staff scheduling, as it shows you when your store is the busiest.
ShopKeep's analytics dashboard gives you an overview of your sales data, with gross and net sales figures, number of transactions, average sale value, average basket count, and sales per hour. You can run shift reports to see when your employees worked and inventory reports to see your best- and worst-performing products. You can set up low-inventory alerts to avoid running out of stock. It also has a companion app, ShopKeep Pocket, that you can use to keep tabs on your sales data when you're away from your business.
ShopKeep offers a handful of integrations that you can use to connect the system to other business applications. It integrates with the e-commerce platform BigCommerce, which is useful if you want to extend your store online, and MailChimp for your email marketing efforts. It also integrates with QuickBooks, which can be an important consideration if you use this accounting software.
You can use ShopKeep with multiple payment processors, including Elavon, First Data, Global Payments, Heartland and TSYS, but you pay a $20 gateway access fee each month to link your merchant account to ShopKeep's platform. Alternately, you can use ShopKeep Payments as your processor, though you have to call the company and speak with a sales agent for a customized quote, as rates and fees for this service aren't posted on the company's website or provided by live chat agents. However, its website says that it uses interchange-plus rates, which industry experts prefer, and will try to meet or beat written rate quotes you've received. It has month-to-month contracts with no cancellation fees.
For customer or technical support, you can contact ShopKeep 24/7. You can call, chat with an agent in the system's back office or fill out a support ticket on the company's website. In our testing, we found the live chat to be responsive and prompt, though agents didn't provide pricing information and pressed us to schedule an appointment with a sales representative. When we called the company, we spent more than 10 minutes on hold with each attempt, so you'll want to schedule an appointment to save yourself the frustration of waiting for your call to be picked up.
There's no pricing information on ShopKeep's website, and live chat agents won't provide it, so you'll have to spend time on the phone with a sales rep to get a quote. This is inconvenient, and in our experience, it was difficult to reach a rep by phone without an appointment. Long wait times for customer service could be a big problem if you have technical difficulties that need immediate resolution.
Also, if you choose not to use ShopKeep Payments as your processor, such as if you're under contract with another company, you have to pay a $20 monthly gateway access fee to connect it to this POS system.
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