Signius Communications offers contact center outsourcing services for businesses that want to free up employee time to complete tasks other than answering the phones. Signius also offers more advanced call center services, including both inbound and outbound functionality.
Signius Communications offers a 24/7 answering service for businesses of all sizes, as well as those in sensitive industries like healthcare. Signius will handle after hours and overflow calls, and offers bilingual (English and Spanish) service as well. Its medical answering services are HIPAA-compliant to conform with regulatory requirements.
The answering service includes paging and dispatch features, as well as a virtual receptionist service that makes the answering team appear as if they are in your own office. Signius works with clients to develop a script that enables agents to collect and give any pertinent information. Services are customizable based on the needs of the client.
Call Center Services:
In addition to basic answering services, Signius can tackle more complex call center services with dedicated agents that are assigned to your company. These services include order taking, help desk management, direct response and disaster services. To determine your level of need and which services work best for you, Signius offers free consultations.
Pricing depends on the level of service and call volume required, so you will need to contact Signius with your needs. It is not unusual for pricing to vary or for rates to be quote-dependent in the contact center industry, but some of the other companies we reviewed were more transparent about pricing than Signius.
Overall, Signius offers a comprehensive answering service that is applicable even in more sensitive industries. It is a good option to consider for businesses small and large, but you won't be able to obtain accurate pricing for your needs without a quote from the company's sales department.
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