If you partner with SiteGround, you can choose from shared hosting, dedicated servers, cloud hosting, reseller hosting and WordPress hosting. SiteGround also advertises a unique, customized offering for enterprise hosting.
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SiteGround clearly explains each hosting plan for its customers. And rather than proclaiming its bandwidth as "unlimited," each plan specifies the ideal number of monthly visitors that it supports.
If you sign up for SiteGround's shared hosting services and aren't satisfied, you can get a full refund if you cancel within the first 30 days.
Types of Web Hosting Offered
SiteGround provides shared hosting, cloud hosting, dedicated servers, reseller and WordPress hosting.
Dedicated server hosting is similar to enterprise hosting; it is geared toward large businesses and is typically the most expensive form of hosting, but it grants users a faster web experience with more disk space and private servers. These features are not usually necessary for small business websites.
Small businesses typically benefit from shared or WordPress hosting plans. They are the most cost-effective hosting options and provide the necessary features for a standard website or e-commerce business. Cloud hosting is more technical and offers scalability at a higher price point. Reseller hosting involves a completely different plan and price structure altogether.
SiteGround Pricing and Plans
We focused on SiteGround's shared hosting services. There are three plans: StartUp, GrowBig and GoGeek. StartUp costs $3.95 per month. GrowBig and GoGeek, both intended for larger businesses that need larger sites, are priced at $5.95 and $11.95, respectively. However, these prices are promotional if you sign up for one year (or longer). The regular prices are $11.95 for StartUp, $19.95 for GrowBig and $34.95 for GoGeek. Other services, including domain registration, domain privacy (or Whois privacy, which shields your personal info and reduces spam) and SG Site Scanner (which monitors your website to see if it's been hacked) cost extra. You can also sign up for a one-month trial service for a reduced rate and setup fee.
Terms range from one to three years. Each shared plan comes with SSD storage, free app installs and unmetered traffic. The GrowBig and GoGeek plans have advanced features, like on-demand site backup, site transfers and WordPress staging. All plans include access to 24/7 support via phone, chat and an email ticketing system.
Should you cancel, you won't be charged a cancellation fee. For shared hosting plans, you're entitled to a full refund if you cancel within the first 30 days of account activation. For cloud plans, you have 14 days to cancel.
SiteGround Web Hosting Features
Besides some minor differences, all of the plans are fairly similar. Businesses get unmetered data transfer, a free drag-and-drop website builder, and free email accounts. Further, each plan comes with 24/7 customer support levels. Some hosting companies include priority tech support with its upper pricing tiers – SiteGround does not. Here's more about the features in its shared plans.
Storage and bandwidth: SiteGround is one of the few companies we reviewed that defines the storage and bandwidth each plan supports. StartUp supports roughly 10,000 monthly visits, GrowBig supports 25,000 monthly visits, and GoGeek supports approximately 100,000 monthly visits. Storage varies between 10GB and 30GB for each plan.
Security: Standard security features include SSL and HTTPS encryption, power redundancy, hardware redundancy, LXC-based stability, and anti-hack systems. Plans also include SPAM prevention, automated daily backups and unique account isolation. SiteGround provides nearly the same level of security for each of its shared plans.
Preinstalled apps and integrations: For easy site building, SiteGround offers WordPress and Weebly website builder options and several integration features. You have access to cPanel. SiteGround also partners with Softaculous, which allows users to install more than 300 different apps, including WordPress, Joomla and Drupal.
Domain transfer: SiteGround provides free site transfers for its GrowBig and GoGeek plans. StartUp plan members may still have to pay to transfer their sites. Customers may also have to pay annual fees – $15.95 – for their domain names.
Reported Uptime: SiteGround, like all web hosting companies, claims to have 99.9% uptime. The reality of shared hosting plans means that you may experience some downtime. The company provides one month of free hosting for uptime that falls from 99.9 to 99.0%. You can receive a month of free hosting for every additional one percent of uptime lost below 99%.
Reputation and Customer Service
SiteGround has a B+ rating with the Better Business Bureau. It only has 25 customer complaints filed against it, which is lower than many competitors.
Customers get 24/7 support through a variety of outlets, including phone support, online chat and ticket support. The company states it has a 10-minute response time for support tickets.
Additional learning resources on SiteGround's website include a blog, webinars and a setup wizard. There are e-books and tutorials where you can learn more about programs like WordPress, Joomla and Magento.
The main drawback of SiteGround is its pricing. Each plan includes a large array of features; the standard (nonpromotional) cost for each plan is more expensive than other shared web hosting plans. SiteGround's promo rates are competitive with competing plans offered by other services, but for businesses watching costs, it may be beneficial to sign up for a longer-term contract to take advantage of the promotional pricing.