Sound Telecom Review

By Business.com Editorial StaffLast Modified: January 26, 2018

Sound Telecom is a telemarketing solution that provides extensive services. It offers outbound telemarketing options as well as inbound call services, answering services, bilingual answering services, live chat and much more.

This company operates 24/7, so your customers and clients are never left without assistance. Its top-level customer service, including the availability of bilingual representatives, means Sound Telecom is a quality call center service worth consideration.

Sound Telecom
Sound Telecom
Best Call Center Services
The Verdict
Sound Telecom is one of the best options for a telemarketing service if you need bilingual agents and inbound call services available 24/7.
Compare Quotes

Sound Telecom works with call centers located in major cities all over the U.S., including Seattle, New York and Chicago, and does not outsource its services to other countries. Furthermore, inbound calling options are available. With these services, it can assist your business with customer care, technical support, third-party verification, live agent support and any other customized programs you may need.

The company's outbound calling services can assist you with all types of calls. Whether you are trying to gather customer feedback, increase sales, register participants for events/seminars or set appointments, Sound Telecom can assist you. It offers business-to-business services and lead generation to help you follow up with potential customers and convert leads into sales. It also offers appointment-setting and registration services.

Unlike some other services, Sound Telecom does not oversee the script-writing process. Its representatives can assist you in developing your script, but they prefer that the client create it. If you need assistance, they can provide help or refer you to professional script writers.

This call center company employs representatives fluent in both Spanish and English. The 24/7 availability is a large benefit, especially if you are running a technical support or customer support program. It also has professional trainers that work with agents to ensure the use best practices with its customer service.

Sound Telecom provides email and telephone support, so you can reach a representative if any questions or concerns arise. The company is also active on social media, so if you post to Facebook or Twitter, an agent will be in touch with you shortly. Additional online resources, such as FAQs, videos, blogs and whitepapers, are also available on the company's website.

Sound Telecom provides numerous services to assist you with your telemarketing campaign and does not require any type of long-term contract. Although Sound Telecom doesn't provide script-writing assistance, overall, it provides the services and resources to help you launch a successful telemarketing campaign.

Sound Telecom
Sound Telecom
Best Call Center Services
The Verdict
Sound Telecom is one of the best options for a telemarketing service if you need bilingual agents and inbound call services available 24/7.
Compare Quotes
Ready to choose your Best Call Center Services? Here's a breakdown of our complete coverage:
Business.com Editorial Staff
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