Specialty Answering Service, our pick for the best overall answering service, focuses on serving small businesses, but can accommodate the needs of midsize and larger firms. The company offers eight different call center plans, and is often able to customize a contact center plan to fulfill the tasks and goals of your business.
If your company is quite small, you and your employees are likely often tied up with other tasks. This call center company can serve as your virtual receptionist, making certain that no call goes unanswered, that appointments are set and that messages get through. Having a person answer the phone, rather than voicemail or a phone tree, can enhance your brand and may help your company grow.
Specialty's 24/7/365 answering services can also be tailored to specific industries, such as the healthcare industry, where there are unique regulatory challenges or the target customer base requires specific types of services. For example, Specialty's medical answering service is HIPAA-compliant to protect sensitive medical information in accordance with federal law.
Call Center Services
In addition to basic answering service tasks, Specialty Answering Service also handles many other call center solutions. It offers your customers assistance in the form of technical support, billing and answering questions. It can also take credit card payments and help your customers with order processing issues.
This call center service is available 24/7, so you don't have to answer the phones at inconvenient hours. Specialty Answering Service agents can answer after-hours phone calls, as well as calls that your staff can't answer during regular business hours. By using this service, you can rest easy knowing that your customers' calls aren't missed.
You can also get help with outbound calls from Specialty Answering Service in the form of customer feedback and surveys, or scheduled callbacks to check on customers. This company does not handle any cold calling services, but lead generation services are available, meaning the company performs marketing outreach tasks to turn existing contacts into regular customers.
There is no minimum call volume you must meet monthly to work with this company. You can send as many or as few calls through to Specialty Answering Service as you need, and you are simply billed for the minutes your customers are on the phone.
Specialty Answering Service employs English-speaking representatives who are easy to understand. It also offers bilingual service in Spanish, which is a significant and growing segment of nearly every market. However, the company does not contract for translation help in other languages. If you have customers who need service in other languages, Specialty Answering Service will refer them back to you.
When it comes to client support, Specialty Answering Service offers help via email, phone and live chat. You can also leave a message online, much like with an email contact form. We reached out to this call center and received top-notch customer service from its representatives. It received one of the highest scores for client support among the services we reviewed.
Specialty Answering Service offers several pricing and service plans for small or midsized businesses and can tailor its plans to just about any business. It does not do any cold calling, but it offers a variety of quality options for other services.
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