SRFax Review

Pricing and Features

SRFax offers six tiers of standard services as well as additional healthcare-specific plans for companies in the medical industry. Each paid standard plan comes with a 60-day free trial, and the healthcare-specific plans include a 30-day free trial.

You can port your existing fax number so you won't have to change it, or you can receive a new one. Additional fax numbers for all plans cost $4.95 per month per number. There are no startup costs or additional fees to begin working with SRFax.

• Basic – This plan includes 25 pages of faxes for $3.29 per month. You can save 10 percent by paying annually. Each additional page beyond the total allotted costs 10 cents in overage fees. SRFAX authorizes up to nine email addresses as users on the fax number, and it includes unlimited storage.
• Basic Plus – The basic plus plan includes 200 pages for $6.95 per month. You can save 20 percent by paying annually, for a cost of $5.50 per month. Each additional page beyond the total allotted amount costs 6 cents each in overage fees. Unlimited outbound users can be added to the fax number.
• Standard Lite – This plan includes 500 pages for $9.95 per month. Save 20 percent when paying annually, for a cost of $7.95 per month. Each additional page beyond the total allotted amount costs 6 cents in overage fees. Unlimited outbound users can be added to the fax number.
• Standard – SRFax's standard plan includes 800 pages or $15.95 per month. Save 19 percent when paying annually, for a cost of $12.85 per month. Each additional page beyond the total allotted amount costs 5 cents each in overage fees. Unlimited outbound users can be added to the fax number.
• Standard Plus – This plan includes 1,500 pages for $29.95 per month. You can further save 20 percent when paying annually, for a cost of $23.95 per month. Each additional page beyond the total allotted amount costs 5 cents each in overage fees. Unlimited outbound users can be added to the fax number.
• Standard Professional – The professional plan includes 2,500 pages of faxes for $45.95 per month. Save 16 percent when paying annually, for a cost of $38.60 per month. Each additional page beyond the total allotted amount costs 4 cents each in overage fees. Unlimited outbound users can be added to the fax number.

Healthcare plans include highly secured communications with optional PGP encryption for additional security. There are seven pricing tiers for the healthcare plans, starting at $7.95 per month.

• Healthcare Lite – This healthcare plan includes 200 pages for a cost of $7.95 per month. You can save 17 percent by paying annually for a cost of $6.50 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees.
• Healthcare Basic – This healthcare plan includes 500 pages for a cost of $10.95 per month. Save 17 percent by paying annually for a cost of $9.00 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees.
• Healthcare Basic Plus – The basic plus plan includes 800 pages for a cost of $16.95 per month. Save 17 percent by paying annually for a cost of $14.00 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees.
• Healthcare Standard – SRFax's standard plan includes 1,500 pages for a cost of $30.95 per month. You can further save 15 percent by paying annually for a cost of $26.20 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees. 
• Healthcare Standard Plus – This healthcare plan includes 2,500 pages for a cost of $49.95 per month. Save 15 percent by paying annually for a cost of $42.50 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees. 
• Healthcare Professional – The professional plan includes 5,000 pages for a cost of $92.95 per month. Save 10 percent when billed annually for a cost of $83.00 per month. Each additional page beyond the allotted amount costs 4 cents in overage fees.
• Healthcare Professional Plus – The professional plus option includes 10,000 pages for a cost of $185.00 per month. You save 10 percent when you pay annually for a cost of $165.00 per month. Each additional page beyond the allotted amount costs 3 in overage fees.

Customer Service

SRFax maintains a 24/7/365 customer service department and is accessible via phone or email. In our experience, SRFax's customer service was very good. We spoke with a representative who was friendly, forthcoming, knowledgeable and who was willing to spend a lot of time with us to address all of our questions in detail. Aside from emphasizing SRFax's diversity in service level, the representative wasn't overly salesy or pushy in any way.