Stericycle Communication Solutions is an answering service that specializes in services for medical practices. This answering company has a wide range of services and provides solid training to its agents to in turn provide quality service for your customers and clients.
This phone answering service specializes in answering calls for health care professionals. It regularly trains its agents on the latest medical terminology. This service is also HIPAA-compliant, and it has a team of HIPAA experts that work to ensure patients' information stays secure according to HIPAA regulations. This medical answering service also offers appointment-setting services, though this can cost extra and requires a different plan than the company's basic answering plan.
Stericycle Communication Solutions can also handle order processing. It can take and process orders for you as long as you have your own software or website where agents can enter information. This company offers 24/7 customer service for your customers. Any time they call in, agents are available to answer the phone and represent your company. This U.S.-based company employs agents who are bilingual, fluent in both English and Spanish.
It takes about 10 days to set up your account with Stericycle Communication Solutions. This is longer than it takes compared with other services in the industry, but it is due to the training Stericycle gives it employees as well as the scripting and software setup required for your new account. Because of this lengthy and detailed process, this company has the one of the highest setup fees of the companies we reviewed. The cost of the service itself is based on the number of minutes your calls use per month. Likewise, this service's month-to-month costs are the most expensive of the ones we reviewed.
The people we spoke with at Stericycle were kind and helpful. However, they lack live chat support. When we reached out and spoke with agents on the phone, though, we found the service we received helpful and informative.
Stericycle Communication Solutions is one of the most expensive we've reviewed, and it's lacking in support options. However, with its specialized focus in medical care, it's a strong choice for medical offices looking for a solid answering service.
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