Stratustime from Nettime Solutions, a Paychex company, has all the features and tools businesses look for in a time and attendance system. It can manage all of your time needs, is easy to use and offers top-notch customer service. It's because of this that Stratustime is our choice as the best time and attendance system for small businesses.
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When searching for a time and attendance system, small businesses want a solution that will handle all of their time-related needs, not just when employees come and go.
Besides tracking when employees clock in and out, Stratustime tracks when they take breaks, how long they work on certain projects, and how much paid time off (PTO) they've accrued. It also includes tools to create schedules and ask for time off.
Small businesses also want a time and attendance solution that is easy to set up and use. Stratustime fills those needs. The system is cloud-hosted, which means there is no software to maintain or install. Additionally, Nettime Solutions provides implementation and training services.
We found the system's interface simple to navigate and use. Everything is labeled properly and easy to understand.
Another factor small businesses consider when choosing any kind of service is the level of support they will receive should they run into problems. Small businesses don't have a full-time IT staff to handle issues when they pop up. They rely on the service providers they work with to answer their questions.
Stratustime offers excellent customer service. Nearly all of the interactions we have had with the company have been very positive and helpful. All of our questions were answered quickly and thoroughly.
We found Stratustime to be a very appealing time and attendance system. One positive of the software is the numerous ways it allows employees to manage their time. Traditional timeclocks, internet-connected computers, the mobile-friendly website, telephones and a web kiosk are among the various ways in which employees can track their time.
The Stratustime website, which works on all mobile devices, not only lets employees clock in and out, but it also allows them to submit timecards and request time off. Managers can log into the mobile website to see who is currently working and view and approve timecards and time-off requests.
In addition, the mobile website uses geolocation to record the specific locations where remote workers are clocking in and out from. This gives employers assurances that employees are working from locations where they are supposed to be.
The Stratustime timeclocks are cloud-based and can collect information via fingerprints, magnetic stripes, bar codes, proximity badges and touchscreens. When using a timeclock, all of the data is instantly transferred to the software.
Besides tracking when employees come and go, the timekeeping software handles a number of other time-related tasks. The system tracks how long employees work on specific projects. This can be helpful for employers that bill clients by the hour, such as consultants and law firms.
Stratustime also logs how much time off employees have earned and how much they have used, it allows staff members to request time off, and managers can approve or deny those requests. This is all handled within the system and keeps everything organized in one central location.
Another benefit is the variety of scheduling tools that are available. Managers can generate schedules for individual employees, departments or shifts. In addition to designating when employees should start and end their shift, the scheduling tool lets managers insert when breaks should be taken. For quick assignments, there is a click-and-drag option that lets managers move schedules from one employee to another.
Other positives of Stratustime include a points-tracking tool that allows employers to quickly see which employees are abiding by the attendance rules and which ones aren't, a wide range of detailed labor reports and integrations with more than 60 payroll services.
Stratustime charges a monthly, per-employee fee for the system. There is a base monthly fee of $4 per employee. Included in the base costs are the time and attendance tracking features, scheduling tools, employee self-service options, and labor reports.
Some additional features, such as PTO management, mobile access and automatic alerts, cost an additional 10 to 50 cents per employee, per month. However, we were told by company representatives that there are times when they can waive the added fees for the extra services.
On top of the monthly costs, Stratustime charges a one-time setup and installation fee based on how many employees you have. For a business with between 20 and 25 employees, we were quoted setup costs ranging from $1,200 to $1,500.
For this cost, Stratustime creates and configures the system for your specific needs. They add your employees into the system, set up accrual information and create notifications for situations when employees forget to clock in or out or when they're nearing overtime.
The only other cost to consider is for the Stratustime timeclocks. They cost, on average, about $2,500.
No long-term contracts are required.
We were impressed with the customer support Stratustime offers. We contacted the company numerous times by phone and email posing as a business owner interested in the system.
Nearly every time we called, helpful representatives provided us with detailed answers to our questions that left us with a clear understanding of how the system worked and its cost. We did have one encounter where it took someone a few days to call us back after leaving a message, but that instance was not indicative of the other interactions we had with the company.
Stratustime offers support to its customers via phone and email from 9 a.m. to 7 p.m. (EST), Monday through Friday.
Employees and managers also have access to a variety of help options, such as tutorials and help videos, as well as the "walk me" feature, which assists users in real time while the system is being used.
Stratustime's employee and manager dashboards can be accessed via any internet-connected computer or mobile device.
The employee dashboard is broken up into six different sections: Actions, Schedules, Time Off, Messages, Time Card and Reports. For these different sections, staff members can clock in and out; submit time sheets; check their schedules by day, week, or month; ask for time off; see a companywide vacation schedule; send messages; and review previous time cards. The employee dashboard features several small icons near the top of the page that allow employees to quickly clock in and out.
The manager dashboard is more sophisticated. When logging in, managers see an overview of the system. There is an in-and-out board that shows which employees are clocked in, as well as details on which employees clocked in or out most recently, and the total number of hours all staff members have worked so far that week. There is a notifications bar at the top of the page that highlights messages managers may have, employees who have forgotten to punch in or out and pending PTO requests that need their attention.
The manager home page is completely customizable for each users' needs. Besides the homepage, managers can access five different sections of the system: Employees, Time Cards, Schedules, Time Off and Reports. From these different sections, supervisors can see details of staff members, including the hours they have worked and their schedules, approve timecards, review time off schedules in order to approve or deny any pending time-off requests, see if any employees have missed punches and see which employees are currently clocked in.
The biggest downside to Stratustime is the one-time implementation cost. Not all providers charge setup fees. Having this added cost really commits you to the system. You wouldn't want to pay thousands of dollars for the system and then decide to switch to a new provider in a few months.
The positive side of this fee is that you have a system that is customized for your specific business. The implementation charge also includes training, which not all providers offered.
Another potential negative is that the system doesn't offer a mobile app. While the mobile-friendly website gives remote employees access to the system, some users prefer using a dedicated app over a mobile website.
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