By Adam Uzialko, business.com Writer | Updated Mar 31, 2020
swyMed is a telemedicine platform focused on provider-to-provider interactions, such as between a doctor in a hospital and a paramedic in the field. The company offers a mobile telemedicine solution that can be fitted for ambulances or carried along with an EMT responding to a call. It's designed to maintain a resilient connection in rural and mountainous regions. Using swyMed's patented technology, the telemedicine platform can connect and stay connected over a cellular network while a patient is in transit. Data is secured by AES 256-bit encryption, which exceeds HIPAA standards. No personal health information is stored on swyMed devices or servers.
Pricing for swyMed requires a specialized quote. It includes a hardware fee for the Doctor on Tap (DOT) Backpack, a strong mobile hotspot that ensures consistent, uninterrupted connectivity. It also has a monthly operating cost, which varies by usage and support requirements. Included in this cost is technical monitoring: swyMed will keep tabs on battery operation, antenna function, geographic location, signal strength and more, alerting you when something appears abnormal.
To use swyMed, providers download an application to their phone, tablet or desktop. The software user interface appears like a typical video conference platform with additional tools and features, such as remote camera control. On the patient side, a provider (such as an EMT) could use connected medical devices to capture vitals and upload images to the doctor on the other end. The doctor can cycle through tools to alter the way information is relayed through the devices. For example, they can adjust the audio transmitted by the connected stethoscope on their end. Up to 16 users can participate on a single swyMed call.
The user interface appears simpler than some of the other telemedicine platforms we reviewed, likely due to its design for emergency situations. One of swyMed's typical use cases is for rural regions, where it is used to relay information to doctors in rural hospitals. The doctors can use the information from emergency personnel to determine whether the patient can be treated in the rural hospital or needs treatment at a larger facility. The goal is to get patients treatment at the appropriate location as quickly as possible, rather than to run a virtual medical practice or hold remote consultations with patients.
swyMed works on any operating system and is highly flexible with integrations. It maintains a wide range of integrations with third-party connected medical devices (such as EKGs and stethoscopes) as well as a flexible architecture with leading EMR systems. swyMed leverages software development kits for additional third-party devices to build new integrations on demand. There is generally a fee for swyMed to build new integrations, depending on the complexity and labor-intensiveness of the task. However, when swyMed receives multiple requests for new integrations to a particular device or EMR system, the company will waive the fee.
swyMed excels at emergency use primarily because of its resilient connection and simple interface. Its dependability in isolated or poorly connected areas makes it effective for a wide range of situations. Moreover, its flexible architecture allows the integration of virtually any third-party connected device or EMR system. For these reasons, swyMed is our best pick for telemedicine software for emergency care.