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Talech Review

By
Lori Fairbanks
,
business.com writer
|
Jan 06, 2020
Image Credit: DERO2084 / Getty Images
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Talech, headquartered in Palo Alto, California, provides POS solutions to small retailers and restaurant businesses in the United States, Canada, the United Kingdom, Ireland and Spain. The company serves more than 8,000 businesses and was recently acquired by U.S. Bank. It has an app that lets you use an iPad as your POS terminal. Alternatively, you can use it with the Poynt Smart Terminal and the all-in-one Elo PayPoint. As it's a cloud-based system, you can access your data anytime, anywhere, from any device with a browser.

Talech

Talech

The Best POS Systems of 2020

The Verdict

Talech is our best pick for an affordable POS system. Its low-cost month-to-month subscriptions include features that often cost extra, it works with third-party hardware, and it's compatible with multiple processors.

Visit our best picks page to see all of our recommendations for POS systems. 

We selected Talech as the most affordable POS system for small businesses. Although it doesn't offer a free plan, this POS software is less expensive than many competitors with similar feature sets, and all three plans offer 24/7 phone support. Cost-saving features include month-to-month and annual subscriptions rather than long-term contracts; integration with several major credit card processors, allowing you to choose the company that offers you the best rates; and compatibility with third-party POS hardware, letting you shop around before buying or possibly continue using equipment you already own. 

Talech Pricing and Terms

Talech posts its subscription-based software pricing on its website. It provides its POS software on a month-to-month basis, with no lengthy contract requirements or early termination fees. However, a discount is available if you decide to pay for the software annually. The company's terms of service, which you can read on its website, are shorter and more straightforward than many such documents. The company doesn't sell POS hardware, and it doesn't make offers of free or leased POS equipment that would tie you to expensive contracts with long, unfavorable terms. 

POS Software

Three subscription tiers are available from Talech for the retail, restaurant and services versions of its POS software. Features vary by tier, and the Standard and Premium plans include features that typically cost extra, such as a loyalty program, gift cards, kiosk mode and online ordering. There's no free tier or free trial available for Talech, just a demo – so if you know you need certain features, you should have a list of them ready when you call the company so you can ask which plans include them and how they work. Here is a breakdown of each plan: 

  • The Starter plan is $44 per month (based on annual billing) or $49 if you choose to pay month to month. This plan is for cafes and small retail stores that need a single device, have up to five employees, and sell up to 100 products. 
  • The Standard plan is $62 per month (billed annually) or $69 if you pay month to month. You can add an unlimited number of extra devices for $35 each per month (billed annually) or $39 (month to month). This plan is for quick-service or fast casual restaurants and midsize retail stores. There's no limit on the number of employees and products you can add to the system with this plan, and it supports multiple locations. 
  • The Premium plan is $89 per month (billed annually) or $99 (month to month). You can add an unlimited number of extra devices for $44 each per month (billed annually) or $49 (month to month). This plan is for full-service restaurants, large retail stores, salons and spas. There's no limit on the number of employees or products you can add to the system with this plan, and it supports multiple locations as well. 

Add-ons

Talech has a few extra features that carry additional costs. 

  • The Getting Started package is a mandatory add-on with the Standard and Premium plans that costs $199. With this package, Talech's training partner, Boomtown, helps you remotely set up your system and trains you to use all the features in a two-hour session. You can then schedule additional free remote training with Talech if needed. 
  • The Campaigns add-on is available with the Premium plan and costs $29 per month. With this feature, you can send an unlimited number of emails to unlimited customers. 
  • A feature that allows you to offer digital gift cards is available with the Standard and Premium plans and costs $49 per month. You can offer physical gift cards as well, but you will need to purchase the cards from a third-party printing company. 
  • Talech Online Ordering is available for restaurants. It includes a mobile-friendly branded website that automatically syncs with your menu, integrated payment processing, and seamless order management, with automatic notifications that are sent in the app as well as by email and SMS text. It also provides access to customer insights and reports. Talech doesn't post pricing for this feature, so you'll need to reach out to a sales rep to get a quote. 

iPad POS Hardware

The Talech POS app runs on iPads, and you can use whichever tablet size you prefer (iPad, iPad Pro or iPad Mini). You can use the iPad and app as a mobile register, ringing up orders on the sales floor or taking payments tableside, or you can attach the iPad to a stand or all-in-one dock to create a stationary checkout station. You can set up additional iPads in Guest Mode, which allows them to function as self-service kiosks that your customers can use to place and pay for orders, which may be especially useful for quick-service restaurants. The iPads can also be customer-facing displays that allow customers to see their sales ticket or order as you create it, and you can add custom messaging or promotional information to the screen. 

You can access the system's back office through any device with a browser, allowing you to view sales data, run reports and accomplish other tasks anytime, anyplace. 

Talech works with third-party POS hardware; you can view compatible makes and models on the company's website. This can save you money, as you may be able to use POS equipment you already own, and allows you to purchase POS hardware from the vendor of your choice if you decide to buy new equipment. 

Features

Talech's website says that it has more than 100 features, though features vary by plan. The Starter plan is basic, though it does have inventory tracking, which some competitors only offer at higher tiers. The Standard and Premium plans include features that usually cost extra, such as loyalty programs and gift cards. Like other top cloud-based POS systems, Talech is regularly updated and posts its release notes online so you can see which features the company has added, enhanced or fixed. 

Inventory Management

All three plans include basic inventory management tools with inventory tracking. You can create item variations, add modifiers or exclusions, and set discounts. 

The Standard plan allows you to bundle products, sell items by weight and manage suppliers. It also supports automatic discounts and allows you to offer exchanges and store credits. You can print barcode labels with the retail version and add a kitchen printer to the restaurant version. 

The Premium plan has advanced inventory tools, such as low-inventory alerts that email certain employees when items fall below the thresholds you set, and popup warnings on the register to notify staff that items are out of stock. You can create and email purchase orders to suppliers from the system, perform stock takes, and view the inventory log, which shows details about product purchases and sales, including information about items manually added or removed from inventory. You'll need this plan if you want your system to support BOGO promotions. 

Reporting

You can run a variety of sales reports to gain insights on your revenue, customer behavior, hot products and top-performing sales staff. You can access back-office features through the app or from any browser. The Starter plan comes with basic reporting, which doesn't include the dashboard, product mix report or automated reports. 

The Standard plan has most of Talech's reporting features, including the dashboard, insights, product mix, void, timesheet and labor cost reports. It also has an automated report feature that allows you to schedule which reports you receive daily, weekly, biweekly or monthly. 

The Premium plan has all of the reports in the Standard plan, plus a staff utilization report. It also has an appointment-by-channel report for service-based businesses that use its appointment-scheduling features. 

Customer Management

All plans include customer management tools that you can use to create customer profiles and view sales histories. With the insight reports in the Standard and Premium plans, you can see data that helps you understand customer behavior, such as visit frequency and average amount spent per visit. These plans include a loyalty program at no additional cost and allow you to add gift cards for a monthly fee. 

The Standard and Premium POS plans have a "house accounts" feature that tracks customer balances and sends automatic monthly statements to them. Restaurants can use this feature to manage bar tabs. 

With the Premium plan, you can also subscribe to Campaigns, an email marketing solution you can use to run and track marketing campaigns, sending discounts, coupons and announcements to your customers. 

Employee Management

All plans allow you to add your employees to the system and set permissions to control the tasks and data they can access. 

The Standard plan has a built-in timeclock, so employees can clock in and out with this POS software. You can manage their timesheets and generate labor cost reports. 

The Premium plan has all the Standard plan features, plus time-off tracking. The restaurant version of the software has tip tracking by staff member, and the services version has staff scheduling tools. 

Integrations

You need either the Standard or Premium plan to use Talech's integrations. It integrates with QuickBooks, Xero, Sage Business Cloud Accounting and Homebase employee scheduling software. The restaurant version of the POS software also integrates with Fresh KDS and Epson to send order tickets to kitchen display screens. An API is available for custom integrations. 

Retail Features

Talech has product list variations that allow you to specify item color, size, price, cost and quantity. You can create product bundles to group items or components together to sell at a set price. The software supports barcodes, which makes it faster to ring up products at checkout, and allows you to print barcode labels from any desktop printer. 

Restaurant Features

The Premium plan for Talech's restaurant POS software has table management features, allowing you to create a floor plan of your restaurant. You can see which tables are open or occupied and track how long it takes to turn a table, which can help you gauge the efficiency of your kitchen and waitstaff. 

Your servers have coursing tools to ensure items are served in the correct order. When diners are ready for their checks, servers can split shared orders across checks, merge orders and divide checks by seat position. You can set up the system to prompt for tips with suggested amounts and add automatic gratuity for large parties. You can also offer happy-hour and BOGO discounts. 

Online ordering is available from Talech. From your branded website, customers can place orders and then pay either online to complete their order or at the register when they pick up their orders. 

Services Features

The Premium plan for Talech's services POS software includes appointment booking with a mobile-friendly website for your customers to use, an appointment calendar and staff scheduling tools. It can send automatic confirmation and reminder messages by text or email. 

Additional Considerations

Talech integrates with several major U.S. payment processors, including Bank of America, Chase, Elavon, Fiserv (First Data), Heartland and Worldpay by FIS (Vantiv). This allows you to shop around for the best rates or continue working with your current processor, which is an important consideration in a POS system if you're already under contract with a processing company. 

The brands of credit and debit cards you can accept depend on your processing agreement. Whether you can accept EMV chip cards and contactless payments, such as mobile wallets like Apple Pay and Android Pay, depends on the type of payment terminal you purchase from your processing company, though they should all support all major card processors and offer credit card readers that support both chip cards and contactless payments. You can split payments with Talech and accept gift cards, cash, checks and store credit. 

You can reach Talech for customer support 24/7 by phone and email. Live chat is available weekdays between 8 a.m. and 5 p.m. PT, with no additional fee for this service. You can also reach the company on Facebook and Twitter. 

In case you prefer to troubleshoot problems yourself, the company's website has a variety of helpful resources, including a knowledgebase, video tutorials, a blog and how-to articles that give useful guidance on specific features. 

Drawbacks

There's no free trial period for Talech, which makes it difficult to determine whether the software is a good fit for your business before you subscribe. However, you can check out how-to videos on its YouTube channel and schedule a demo to get some idea of how the software works and what it can do. If you want to take the software for a test run before buying, it's not a bad idea to start out with a month-to-month subscription to the Starter plan. You'll want to avoid the Standard and Premium plans until you're ready to commit, since they require you to purchase the Getting Started package, which costs extra. The setup and training fees are another extra cost to consider before signing up with Talech, as some of the other top POS systems don't charge extra for these services. 

The Talech website doesn't specify which reports are included with the basic accounting tools that come in the Starter plan. One item not included in the Starter plan is the dashboard, which most other POS systems include in all their plans. 

Talech doesn't offer as many integrations as some of its competitors either, so you might not be able to seamlessly use all your related programs in conjunction with the system.

Talech

Talech

The Best POS Systems of 2020

The Verdict

Talech is our best pick for an affordable POS system. Its low-cost month-to-month subscriptions include features that often cost extra, it works with third-party hardware, and it's compatible with multiple processors.

Lori Fairbanks
Lori Fairbanks
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as a magazine editor and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for business.com and Business News Daily about financial systems and services for small businesses, such as accounting software, credit card processing and point-of-sale systems.