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Talech Review

By
Lori Fairbanks
,
business.com writer
| Updated
Sep 26, 2018
Home
> Finance
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Talech, headquartered in Palo Alto, California, provides POS solutions to small retail and restaurant businesses in the United States, Canada, the United Kingdom, Ireland and Spain. It has a POS app that lets you use an iPad as your POS terminal, and it's a cloud-based system, so you can access your data anytime, anywhere, from any device with a browser. We selected Talech as the most affordable POS system for small businesses. Although it doesn't offer a free plan, this POS software is less expensive than many competitors offering similar feature sets, and all three plans include 24/7 phone support. Cost-saving features include month-to-month and annual subscriptions that don't tie you to long-term contracts; integration with several major credit card processors, allowing you to shop around and choose the company that offers you the best rates; and compatibility with third-party POS hardware, which lets you comparison shop before buying or possibly even continue using equipment you already own.

Talech

Talech

The Best POS Systems of 2019

The Verdict

We chose Talech as the most cost-effective POS solution for small businesses because it has affordable month-to-month subscriptions that include features that often cost extra, works with third-party hardware, and is compatible with multiple processors.

Visit our best picks page to see all of our recommendations for POS systems.

Talech Pricing and Terms

Talech posts its subscription-based software pricing on its website and provides its POS software on a month-to-month basis, with no lengthy contract requirement or early termination fees. If you decide to pay for the software annually rather than monthly, a discount is available. The company's terms of service, which you can read on its website, are shorter and more straightforward than many such documents. The company doesn't sell POS hardware, and it doesn't make offers of leasing or free POS equipment that would tie you to expensive and lengthy contracts with unfavorable terms.

POS Software

Three subscription tiers are available from Talech for both the retail and restaurant versions of its POS software. Features vary by tier, and the Standard and Premium plans include features that typically cost extra, such as a loyalty program, gift cards, kiosk mode and online ordering. There's no free tier and no free trial available for Talech, just a demo – so if there are features you know you need, you'll want to have a list of them ready so you can ask which plans include them and how they work. 

  • The Starter plan is $44 per month (based on annual billing) or $49 if you choose to pay month to month. This plan is for cafes and small retail stores that need a single device, have up to five employees and sell up to 100 products.

  • The Standard plan is $62 per month (billed annually) or $69 if you choose to pay month to month. You can add an unlimited number of extra devices for $35 each per month (billed annually) or $39 (month to month). This plan is for quick-service and fast casual restaurants and midsize retail stores. There's no limit on the number of employees and products you can add to the system with this plan, and it supports multiple locations.

  • The Premium plan is $89 per month (billed annually) or $99 (month to month). You can add an unlimited number of extra devices for $44 each per month (billed annually) or $49 (month to month). This plan is for full-service restaurants and large retail stores. There's no limit on the number of employees or products you can add to the system with this plan, and it supports multiple locations as well.

  • The Getting Started package is a mandatory add-on with the Standard and Premium plans and costs $199. With it, Talech's training partner, Boomtown, helps you remotely set up your system and trains you to use all the features in a two-hour session. You can then schedule additional free remote training with Talech if needed.

  • The Campaigns add-on is available with the Premium plan and costs $29 per month. With it, you can send an unlimited number of emails to unlimited customers.

iPad POS Hardware

The Talech POS app runs on iPads, and you use whichever tablet size you prefer: iPad, iPad Pro or iPad Mini. You can use the iPad and app as a mobile register, ringing up orders on the sales floor or taking payments tableside, or you can attach the iPad to a stand or all-in-one dock to create a stationary checkout station. You can set up additional iPads as self-service kiosks that your customers can use to place and pay for orders, which may be an especially useful feature for quick-service restaurants. The iPads can also be customer-facing displays that allow your customers to see their sales ticket or order as you create it, and you can add custom messaging or promotional information to the screen.

You can access the back office online using any device with a browser, allowing you to view your sales data, run reports and accomplish other tasks anytime, anyplace.

Talech works with third-party POS hardware; you can view compatible makes and models on the company's website. This can save you money, as you may be able to use POS equipment you already own, and allows you to purchase POS hardware from the vendor of your choice if you decide to buy new equipment.

Features

Talech's website says that it has more than 100 features, though features vary by plan. The Starter plan is basic, though it has inventory tracking, which is a feature some competitors only offer in higher tiers. The Standard and Premium plans come with features that usually cost extra, such as loyalty and gift cards. Like other top cloud-based POS systems, Talech is regularly updated and posts its release notes online so you can see which features it's added, enhanced or fixed.

Inventory Management

All three plans include basic inventory management tools with inventory tracking. You can create item variations, add modifiers or exclusions, and set discounts.

The Standard plan allows you to bundle products, sell items by weight and manage suppliers. It also supports automatic discounts and allows you to offer exchanges and store credits. You can print barcode labels with the retail version and add a kitchen printer to the restaurant version.

The Premium plan has advanced inventory tools, such as low-inventory alerts that email certain employees when items fall below the thresholds you set, and popup warnings on the register that notify your staff that items are out of stock. You can create and email purchase orders to suppliers from the system, perform stock takes, and view the inventory log, which shows details about product purchases and sales, including information about items manually added or removed from inventory. You'll also need this plan if you want your system to support BOGO promotions.

Reporting

You can run a variety of sales reports to gain insight on your revenue, customer behavior, hot products and top-performing sales staff. You can access back-office features through the app or from any browser. The Starter plan comes with basic reporting, which doesn't include the dashboard, product mix report or automated reports.

The Standard and Premium plans have all Talech's reporting features, including the dashboard, insights, product mix, void, timesheet and labor cost reports. It also has an automated report feature that allows you to schedule which reports you receive daily, weekly, biweekly or monthly.

Customer Management

All plans include customer management tools that you can use to create customer profiles and view sales histories. With the insights reporting in the Standard and Premium plans, you can see data that helps you understand customer behavior, such as visit frequency and average amount spent per visit. You can also offer gift cards and a loyalty program.

The Standard and Premium POS plans have a "house accounts" feature that tracks customer balances and sends automatic monthly statements to them. Restaurants can use this feature to manage bar tabs.

With the Premium plan, you can also subscribe to Campaigns, an email marketing solution that you can use to run and track marketing campaigns, sending discounts, coupons and announcements to your customers.

Employee Management

All plans allow you to add your employees to the system and set permissions to control the tasks and data they can access.

The Standard and Premium plans have a built-in timeclock, so your employees can clock in and out using this POS software. You can manage their timesheets and generate labor cost reports.

Integrations

Talech integrates with OneSaas, which allows you to connect the POS software with e-commerce platforms like BigCommerce, Volusion and Magento, as well as QuickBooks Online and Xero accounting software. It also integrates with Sage Business Cloud Accounting and Homebase employee scheduling software, and an API is available for custom integrations.

Restaurant-Specific Features

The Premium plan for Talech's restaurant POS software has table management features, allowing you to create a floor plan of your restaurant. With it, you can see which tables are open and occupied, and track how long it takes to turn a table, which can help you gauge the efficiency of your kitchen and wait staff. 

Your servers have coursing tools to ensure items are served in the correct order. When your customers are ready for their checks, servers can split shared orders across checks, merge orders and divide checks by seat position. You can set up the system to add automatic gratuity, such as for large parties.

Online ordering is available from Talech. From your branded website, customers can place orders and then either pay online to complete their order or at the register when they pick up their orders.

Additional Considerations

Talech integrates with several major U.S. payment processing companies, including Chase, Elavon, Global Payments, USAePay and Worldpay (Vantiv). Being able to choose which payment processing company you work with allows you to shop around for the best rates, or to continue working with your current processor, which is an important consideration in a POS system if you're under contract with a processing company.

The brands of credit and debit cards you can accept depend on your processing agreement, and whether or not you can accept EMV chip cards and contactless payments such as mobile wallets like Apple Pay and Android Pay depends on the type of payment terminal you purchase from your processing company. You can split payments with Talech and accept gift cards, cash, checks and store credit.

You can reach Talech for customer support 24/7 by phone and email. Live chat is available weekdays between 8 a.m. and 5 p.m. PT, with no additional fee for this service. You can also reach the company on Facebook and Twitter.

In case you prefer to troubleshoot problems yourself, the company's website has a variety of resources, including a blog, video tutorials and how-to articles that give useful guidance on specific features.

Drawbacks

There's no free trial period for Talech, which makes it difficult to determine whether the software is a good fit for your business before you subscribe. However, you can check out how-to videos on its YouTube channel and schedule a demo to get a good idea of how the software works and what it can do. If you want to take the software for a test run before buying, it's not a bad idea to start out with a month-to-month subscription to the Starter plan. You'll want to avoid the Standard and Premium plans until you're ready to commit, since they require you to purchase the Getting Started package, which costs extra. This setup and training fee is another drawback to consider before signing up with Talech, as some of the other top POS systems don't charge extra for these services.

The Campaigns feature also costs extra, but the pricing is listed in the knowledgebase rather than on the pricing page, which is confusing.

The website doesn't specify which reports are included with the basic accounting tools that come in the Starter plan. One thing it doesn't include is the dashboard, which most other POS systems include in all their plans.

Lastly, Talech doesn't offer as many integrations as some of its competitors. There isn't a version of its POS software for service-based businesses such as salons and spas either.

Editor's note: Looking for a POS system for your business? Click the Compare Quotes button below to be connected with vendors that can help.

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Talech

Talech

The Best POS Systems of 2019

The Verdict

We chose Talech as the most cost-effective POS solution for small businesses because it has affordable month-to-month subscriptions that include features that often cost extra, works with third-party hardware, and is compatible with multiple processors.

Lori Fairbanks
Lori Fairbanks
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as a magazine editor and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for Business.com and Business News Daily about financial systems and services for small businesses, such as accounting software, credit card processing and point-of-sale systems.