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Talisman Solutions Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jul 26, 2019
Home
> Technology
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Talisman Solutions' medical billing service puts your practice's financials in the hands of experienced staff members who work around the clock to ensure your practice reaps the collections it is owed. Talisman's website is somewhat out of date but offers a good overview of its services, and the customer service department is happy to elaborate on the specifics. Overall, Talisman is a good solution for practices that want to outsource their billing department for an inexpensive price.

Talisman Solutions

Talisman Solutions

The Best Medical Billing Service Providers of 2019

The Verdict

Talisman Solutions is a good choice for practices looking to outsource their medical billing to a reliable partner with a transparent process. However, we were not able to obtain pricing information without more detailed information on our practice.

View all our recommendations for medical billing software on our best picks page.

Billing Process

Talisman Solutions maintains a five-step billing process that is simple yet thorough. The process begins with the collection of required documents, such as superbills, that Talisman will use to generate claims or will scrub for errors prior to submission.

Next, Talisman captures all required data, including patient demographics, insurance information and explanations of benefits (EOBs) received from payers in the past. Any charge entries are updated in its software, which your practice can access and view. Turnaround time for data capture is roughly 36 hours, according to the company's website.

The third step involves daily updates on the payment status of each claim, giving you a daily record of which claims are outstanding and which have been collected. Step four is the follow-up on any unpaid, denied or rejected claims and the appropriate revisions to successfully resubmit them. The company's A/R team will review these claims, make changes, and ensure that your practice ultimately receives any possible collections.

Finally, Talisman sends any outstanding balances to the patient in a statement. If those balances go unpaid, Talisman will follow up with your patients until the outstanding balance is collected.

Software

Talisman Solutions includes access to its own cloud-based electronic heath record (EHR) system and practice management software. The platform is HIPAA compliant and ICD-10 ready, but we were not able to review it further to determine which features it includes or how easy it is to use.

Practice management software serves as a window into Talisman's billing operations and allows you to view daily updates to outstanding claims statuses. If a claim languishes without payment for too long, you will be able to see it here. Moreover, the company posts any EOBs or electronic remittance advice from payers to your practice management module, allowing you to keep track of the advice you've received from insurance companies.

Support

Talisman offers medical coding support separately from the billing process, mainly covering 17 different specialties. These include chiropractors, physical therapists, family practices, neurologists, cardiologists and gastrologists. Coders on staff at Talisman are certified through the American Academy of Professional Coders and the American Health Information Management Association.

Talisman maintains trained callers to follow up with insurance payers and reduce the time it takes to get claims paid. Callers handle collections from patients as well.

Talisman Solutions also offers a technical support hotline and email address. Our experience with its customer service was positive. Representatives were responsive and helpful, though they did push a little hard to make a sale. Still, our questions were answered well – save for a price estimate, because our hypothetical practice lacked the specifics needed for a quote. Other companies in our review were willing to provide a range, but the Talisman representative was hesitant to misquote us.

Editor's note: Looking for a medical billing solution? Click the Compare Quotes button below to be connected with vendors that can help.

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Talisman Solutions

Talisman Solutions

The Best Medical Billing Service Providers of 2019

The Verdict

Talisman Solutions is a good choice for practices looking to outsource their medical billing to a reliable partner with a transparent process. However, we were not able to obtain pricing information without more detailed information on our practice.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.