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TeleContact Resource Services Review

By Business.com Editorial StaffLast Modified: January 26, 2018

TeleContact Resource Services provides nearly every feature we sought out in a telemarketing solution. It offers inbound and outbound telemarketing services as well as multilingual call agents.

The company can assist you with all aspects of running your entire telemarketing project, from building contact lists to providing detailed reports. It will help develop and write your campaign script (even multiple versions, if necessary) and then train its agents on the talking points prior to your campaign's launch. It can also run tests to pinpoint which script and strategy is the most effective. This attention to detail ensures that you are not wasting time or money on an unsuccessful telemarketing strategy.

TeleContact Resource Services
TeleContact Resource Services
Best Call Center Services
The Verdict
TeleContact Resource Services provides numerous inbound and outbound services, but it has a few drawbacks, including that its call center is not open 24/7.
Compare Quotes

Telecontact provides list development services to help you find the perfect specialized telemarketing list to target potential customers. When you partner with this telemarketing service, you can choose to employ a dedicated account manager. This means that you have the same point of contact who understands the ins and outs of your campaign. Your dedicated manager will help you target your market and update you on your campaign's progress. This service can also assist with a variety of other outbound call types, such as conducting surveys, setting appointments and following up on appointments or meetings.

TeleContact's inbound call services include customer care, order tracking, upselling and cross-selling, and technical support, although it is primarily an outbound service. The professionals at TeleContact Services are trained in professional customer care. The company is based out of Riverbank, California, and does not outsource its calling services, so all agents speak English. Furthermore, it offers multilingual services, which can help you reach a broader audience.

However, this company is limited in its hours of operation. Agents are not available 24/7 to make or answer calls, unlike some similar telemarketing companies.

This call center service will consult with you directly to find the plan and pricing that best meets your company's needs. TeleContact pricing is based on your campaign as well as your goals and objectives. Instead of a flat rate, TeleContact works with you to create custom pricing based on your needs.

TeleContact does not require any long-term contract, but typically works with clients on a 12-week campaign. You can also work with this company are also made on a month-to-month basis. This service also does not require a minimum number of calling hours for each project. This gives you the flexibility to manage your campaign and budget without the constraints of a contract.

If you have general questions about the company, you can submit an email using an online contact form, which is listed on several pages of the company's website. Prompt, courteous and professional customer service from your telemarketing company is a good indication of how your customers can expect to be treated, and TeleContact met our expectations in these areas.

Further, you'll find a FAQs section on the company's website. The FAQs cover basic information about the company, where it is located, its pricing structure and how it can help you set up your telemarketing campaign. However, there are no other resources – such as articles, videos, data sheets or whitepapers – on its website that provide information regarding telemarketing and its benefits.

TeleContact Resource Services has many benefits if you are looking for an outbound telemarketing company. It assists you through the many steps of establishing and carrying out a successful telemarketing campaign, and its customer support is excellent. However, we would like to see more online resources on its website and 24/7 availability. Still, TeleContact Resource Services has the capabilities and tools to help you launch a successful telemarketing campaign.

Editor's Note: Looking for a call center service? We can help you choose the one that’s right for you. Use the Compare Quotes button below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:

TeleContact Resource Services
TeleContact Resource Services
Best Call Center Services
The Verdict
TeleContact Resource Services provides numerous inbound and outbound services, but it has a few drawbacks, including that its call center is not open 24/7.
Compare Quotes
Ready to choose your Best Call Center Services? Here's a breakdown of our complete coverage:
Business.com Editorial Staff
Business.com is a community of more than 150,000 small business experts and business owners. Ask a question, get great advice and put our tools to work for you.
TeleContact Resource Services
Best Call Center Services
The Verdict
TeleContact Resource Services provides numerous inbound and outbound services, but it has a few drawbacks, including that its call center is not open 24/7.
Compare Quotes

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