TeleDirect provides a full variety of inbound and outbound call services. It offers solid client support to its prospective customers and has every outbound call service we looked for in our research.
The agents at TeleDirect can set appointments with your customers for installations, IT assistance, medical visits or nearly any other appointment needs your company may have. They can also take and process orders over the phone for you, which is especially helpful if your business relies heavily on e-commerce. The agents can answer any questions your customers might have about your business; you provide the answers to TeleDirect when you sign up for its call center services.
TeleDirect agents are available to answer your calls 24/7. This is helpful if you receive a lot of calls after hours or on weekends. This company is also available to answer excess phone calls during regular business hours, so you can make sure that no customer call is ever missed.
Call Center Services:
TeleDirect is one of the few call centers we reviewed that offers every outbound service we looked for in our evaluation. TeleDirect agents can conduct customer surveys, asking them questions you provide about service, product function or other matters. They can also perform scheduled callbacks to make sure your customers are satisfied and don't need more help. You can have agents call your customers back for nearly any reason.
The company also provides lead generation services upon request. TeleDirect will call back customers who have expressed an interest in your company and try to cement a relationship. Unlike many other call centers we reviewed, TeleDirect also offers cold-calling services to help build your clientele.
The only minimum requirement for working with TeleDirect is that you must use 29 minutes of service per month. This can be helpful if you're a small business and don't have a large call volume. Its pricing plan is unique in that you pay for the minutes you need, and keep the minutes you pay for; there is no monthly subscription or annual contract requirement. If you run out of minutes, you can simply choose to purchase more or part ways with the company. TeleDirect has agents who are bilingual, speaking both Spanish and English fluently. Customer assistance is available in other languages as well, which can help you maintain strong relationships with all your customers, regardless of the language they speak. It can also lay the foundation for obtaining new clientele, since your company will be able to communicate with a larger audience.
In terms of client support, you can call TeleDirect, which we did to test its back-end customer service. We had a positive experience with the company representatives. After a brief transfer and no additional hold time, we spoke with a real person who answered our questions about the service in detail.
An email address is also available for you to reach out to TeleDirect representatives. However, TeleDirect does not offer live chat services, so you don't have quick, easy access to agents who could provide answers you can't find online.
TeleDirect has a full offering of both inbound and outbound call center services. It is one of the few call centers in our review to offer every outbound service looked for, and it has excellent back-end client support. With its range and quality of services, TeleDirect is an outstanding call center option, especially for outbound call services.
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